Serigor, Inc.

Role Description Provide project coordination and Agile support for the Client technology initiatives. This role assists Delivery manager with planning, documentation, reporting, and facilitation of Agile ceremonies. - Support the Client project planning activities, including maintaining project schedules, sprint plans, task lists, and work breakdown structures. - Assist with Agile ceremonies (daily standups, sprint planning, sprint reviews, retrospectives) and help ensure teams follow Agile practices. - Update and maintain Agile boards (Azure DevOps) including user stories, tasks, acceptance criteria, and sprint progress. - Prepare project and team documentation such as meeting minutes, status reports, risk and issue logs, change requests, and project artifacts required by COV PMD standards. - Coordinate meetings, prepare agendas, track action items, and follow up with team members to ensure timely completion. - Support project and sprint monitoring, escalating risks, blockers, or delays to senior PMs, Scrum Masters, or Product Owners. - Maintain project repositories, SharePoint sites, and documentation libraries in accordance with the Client and Commonwealth governance requirements. - Assist with stakeholder communication, gathering updates, clarifying requirements, and supporting project deliverables. - Perform basic data analysis to support reporting, dashboards, and decision-making. - Ensure compliance with the Client processes, COV ITRM standards, and engagement expectations. - Provide general administrative and logistical support to project and Scrum teams. Qualifications - Understanding of project management principles, Agile methodologies (Scrum, Kanban), and the project lifecycle. - Experience with Agile concepts such as user stories, acceptance criteria, sprint velocity, burndown charts, and team capacity. - Ability to facilitate Agile ceremonies and supporting Scrum team operations. - Strong organizational and time-management skills with the ability to manage multiple priorities in a structured environment. - Clear written and verbal communication skills, including the ability to prepare concise documentation and status updates. - Basic analytical skills with the ability to gather, interpret, and present information. - Proficiency with Microsoft Office, SharePoint, Teams, and Agile tools such as Azure DevOps. - Ability to work collaboratively with cross-functional teams, business partners, and technical staff. - Attention to detail and commitment to accuracy in documentation and reporting. - Ability to follow established Client and Commonwealth processes and seek guidance when encountering unfamiliar situations. - Willingness to learn and grow in both traditional and Agile project management disciplines. Requirements - Information Technology, Project Management, or related field; equivalent experience may be considered. - 2-5 years of experience supporting projects, Agile teams, or administrative operations. - Exposure to Agile methodologies through coursework, training, or hands-on experience. - Experience using standard office software and collaboration tools. Benefits - Certified Scrum Master (CSM), Scrum Foundations, or equivalent Agile certification. - CAPM or other entry-level project management certification.

Role Description You are a strong collaborator across multiple teams and throughout large enterprises to advocate and constantly evolve design and research processes to drive innovation. You possess deep experience applying a wide array of user experience research methods and tools. You are an expert communicator who builds strong relationships and partnerships. You are creative in seeing the bigger picture, identifying key gaps, and solutioning to fill those gaps. You are able to adapt or develop processes, tools, and approaches to improve the research function. You are comfortable presenting complex findings and insights to a senior level audience. Primary Duties and Responsibilities: - Define and measure quantitative UX goals and metrics to assess and "success" across our digital experiences. - Identify and frame strategic problems, own the research lifecycle, translate insights to influence both short and long-term product decisions and roadmaps. - Conduct statistical analysis to extract key insights from data and communicate findings in ways accessible to technical and non-technical audiences. - Support product teams across software and hardware to plan, launch, and analyze surveys. - Work closely with XFN partners to demonstrate the value of quantitative user research and guide product direction. - Demonstrate excellent statistical and scientific judgement, producing rigorous results in a fast-paced environment, and setting a high technical standard. - Generate and communicate results, crafted for the intended audience. - Manage and prioritize multiple projects of varying timelines, degrees of complexity, and scope. Qualifications - Bachelor's degree in Human-Computer Interaction, Statistics, Psychology, Computer Science, or a related field, or equivalent practical experience. - 5+ years of experience in an applied research setting, or similar. - Experience with software tools for gathering (Qualtrics, survey tools, Medallia, Full Story, Glass Box, etc.), analyzing (SPSS, SQL, SAS), and presenting key data visualizations (Powerpoint, Figma, etc.). - Experience with product research, either in an end-to-end, usability, or generative setting. - A portfolio demonstrating past work experience and deliverables. Requirements - Deep empathy, creativity, and problem-solving experience. - Deep experience planning and conducting qualitative and quantitative research for complex applications. - Strong strategic research skills, with the ability to develop and deliver a research strategy. - Expert ability to plan and conduct discovery and research activities, strong presentation skills, and a focus on ensuring insights are implemented into the best user experience. - Strong presence, including ability to partner with, and effectively influence, product and engineering leaders. - Skilled at communicating verbally and in writing to diverse audiences. - Proactive self-starter: assertive and able to ensure that Usability Design principles are adhered to. - Strong prioritization skills and ability to quickly re-prioritize in a dynamic environment. - Analytical mindset and creativity to balance detailed problem solving with 'big picture' strategic view. - Proficiency with research tools for various research purposes, such as Qualtrics, UserTesting, Userlytics, etc. - Familiarity with design tools, such as Figma, Protopie, etc. Company Description

Role Description The Client Work includes, but is not limited to, the following: - Performing highly advanced (senior-level) consultative services and functional assistance work related to supporting the CAPPS Program. - Responsible for functional CAPPS Accounts Payable (AP) module subject matter expertise, including, but not limited to: - Module Coordination and Expertise - Production Support and Issue Resolution - Configuration and Maintenance - Business Process Leadership - Change Management and Enhancements - Testing (Functional and UAT coordination) - Integrations with other Modules - Compliance and Policy Alignment - Training and User Support - Reporting and Analytics - Release Management and Patch Release - Responsible for functional configuration skills, including, but not limited to: - Accounts Payable module configuration and setup - Vendor management and vendor location setup - Voucher entry, processing, and approvals - Voucher matching (2-way, 3-way, and 4-way matching) - AP Workbench - Batch EDI Voucher Processing - Excel Voucher Uploader - Single Payment Voucher processing - Multi-Vendor Voucher Processing - Invoice processing and exception handling - Withholding setup and processing - Payment cancellation and reissue processing - CAPPS to USAS Voucher Processing - CAPPS HX recycle Browser Knowledge - Accounts Payable month-end and year-end activities - AP integration with Purchasing, General Ledger, Asset Management, and Commitment Control - CAPPS USAS T-Code Configuration - CAPPS Systems Codes Configuration - Open liability reconciliation - AP reporting and inquiry tools - Security roles and workflow approvals - Integration with Cash receipts, Accounts Payable, Purchasing, Asset Management, and Project Costing - Responsible for technical skillsets for applicable tools, including, but not limited to: - Understanding Application Designer (records, fields, pages, components) - SQR and BI Publisher report customization - SQL Proficiency - Understanding of PeopleSoft security, inclusive of State of Texas multitenancy requirements - Planning, designing, developing, implementing, supporting, and maintaining the information technology security measures to safeguard system information - Responsible for monitoring all CAPPS AP batch jobs, including, but not limited to: - Tracking job schedules - Monitoring job execution - Detecting and responding to failures - Validating output - Managing dependencies - Performance tuning - Documentation - Proper communication and escalation - Ensuring compliance when schedules must be altered - Responsible for tools and environment knowledge, including, but not limited to: - PUM (PeopleSoft Update Manager) and Change Assistant - Fluid UI changes and page navigation - Lifecycle management and selective adoption - Elasticsearch/Search Framework - Data migration and compare reports - Responsible for cross-functional collaboration, including, but not limited to: - Strong problem-solving and troubleshooting - Requirements gathering for applicable break/fix or system enhancements - Documentation and testing (UAT, regression testing) - Incident management in systems like ServiceNow and BOSSDesk, with the ability to keep multiple systems synchronized with timely updates - Communication skills when working with policy personnel, other analysts, 100+ agencies, and our Managed Services Tier 3 vendor - Understanding and accounting for interdependence on legacy systems (USAS, TINS, etc.) - Providing structured cross-training to support junior analyst capability growth - Providing comprehensive training and support to agency personnel in accordance with established requests and organizational requirements - Responsible for project-level coordination and participation, including, but not limited to: - Expansions that include additional module implementations or enhancements for agencies - Understanding and accounting for interdependence on legacy systems (USAS, TINS, etc.) - Cyclic processes such as fiscal year-end - State of Texas legislative changes, federal mandates, and third-party integrations - Performs all duties following the Client processes, policies, and procedures within project scope and on schedule in accordance with milestones, deliverables, and due dates. - Responsible for coordination of the Fiscal Year-End, including but not limited to: - Planning, scheduling, and communicating - Reconciliations and Verifications - System Configurations and Maintenance - Responsible for the CAPPS Financials functional design phase, which includes creating and/or reviewing Functional Design Documents (FDDs), performing functional configuration system changes, and other functional activities assigned. Functional configurations include, but are not limited to, PeopleSoft delivered features (e.g., Page and Field Configurator, Drop Zones, Event Mapping, Page Composer, and others). - Provides Level 2 Service Desk support, including complex ticket handling, advanced troubleshooting, clear documentation, and basic system configuration, all following established, auditable processes in coordination with a Managed Services vendor responsible for Tier 3 work. - Responsible for ensuring that all digital products and content meet WCAG 2.1 accessibility standards. This includes maintaining perceivable, operable, understandable, and robust experiences for all users, regularly reviewing content for compliance, and implementing updates or remediation whenever accessibility issues are identified. - Works under minimal supervision, relying on experience and judgment to plan and accomplish goals, independently performing a variety of complicated tasks. Established processes and procedures must be followed. - Responsible for overseeing and acting as the first line of support to ensure that only accurate data is produced, security, including multi-tenancy, is enforced, that the system performs efficiently, and that all applicable policies are enforced. - Performs all work in accordance with Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business. - Actively participates in the Client Major Incident Management (MIM) process for P1 and P2 incidents according to module responsibilities. - Participates in Disaster Recovery and Upgrade Testing activities. - Makes presentations at CAPPS User Groups and the CAPPS Steering Committee as requested. - Participates as directed in an annual SOC-1 attestation audit designed to ensure that controls are effectively designed and operated to ensure the accuracy and security of all information contained/processed via CAPPS. Any enhancements, process changes, or system fixes consider security, availability, processing integrity, confidentiality, and privacy as solutions are suggested, approved, and implemented. - Performing other related Work as assigned. Qualifications - Extensive knowledge and understanding of State of Texas applicable policies. - Extensive technical skillsets needed with App Designer, Integration Broker, assorted SQR/SQL, BI Publisher, SAP Business Objects, etc. to support functional responsibilities. - Extensive knowledge and experience performing system configuration changes. - Extensive knowledge supporting and providing oversight with batch jobs, i.e., Run My Jobs (RMJ). - Extensive knowledge of security best practices, NIST standards, and multi-tenancy applicability for a statewide ERP instance. - Experience working with the Accounts Payable core module of PeopleSoft FSCM version 9.2. - Extensive Texas public sector experience, directly working for or supporting a large network (30 or more) of Texas state government agencies. - Extensive experience creating and managing a strategic roadmap by combining strong planning skills, functional insight, and effective cross-functional communication. - Extensive familiarity with support tools such as PUM, Fluid and Elastic Search. - Experience performing functional project management activities in support of CPA's CAPPS program. - Experience providing Tier 2 Service Desk Support for a large network (30 or more) of agencies with a Managed Services vendor providing Tier 3. - Experience supporting Priority 1 and Priority 2 incidents in coordination with the Major Incident Management (MIM) process. - Experience participating in Disaster Recovery exercises. - Experience preparing and presenting executive-level presentations. - Experience gathering and presenting applicable data in support of a variety of audits and open records requests. - Experience in interpreting contractual language and integrating it into daily workflows, while consistently holding vendors accountable to contractual requirements. - Extensive experience supporting the CAPPS Financials tower in PeopleSoft FSCM version 9.2. - Experience developing requirements, analyzing, designing, developing, testing, and implementing components of two or more of CPA's statewide systems: CAPPS, TINS, SPA, and USAS. - Experience planning and coordinating the Fiscal Year Process at a statewide level. - Experience preparing WCAG 2.1-compliant materials for distribution. - Knowledge of Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business. Requirements - 15 years of experience in relevant fields. - 12 years of experience with system configuration changes. - 10 years of experience with Texas public sector agencies. - 8 years of experience planning and coordinating Fiscal Year Process. - 3 years of experience preparing WCAG 2.1-compliant materials. Company Description