• deliver consistent support services to customers for core products • ensure customer centricity in all operations • manage support relationships with key accounts • track performance against agreed metrics • promote AI use in customer support • collaborate with global support managers on service improvements • handle customer escalations alongside A/C Managers and CSMs • build action plans for areas of improvement • foster knowledge management culture

Role Description Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. - Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns - Calmly attempt to resolve and de-escalate any issues - Escalate interactions when necessary and appropriate - Respond to requests for assistance and/or possible processing payments - Track all call related information for auditing and reporting purposes - Provide feedback on call issues - Upsell if required #LI-Remote Qualifications - High School Diploma or equivalent - Minimum of 6 months of customer service experience - Must be 18 years of age or older - Ability to type at least 25 words per minute - Comfortable with desktop computer systems and have general knowledge of Windows-based systems - Customer service and/or sales experience preferred - College degree preferred but not required Requirements - Process Excellence: Demonstrate commitment to following established procedures and be customer service driven - Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals - Communication: Outstanding communication, listening, and analytical skills - Organizational Skills: Strong organizational and problem-solving skills - Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused - Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts - Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making - Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience Benefits - Paid Training - Competitive Wages - Full Benefits (Medical, Dental, Vision, 401k and more) - Paid Time Off - Employee wellness and engagement programs

Role Description Join our community as a Customer Support Agent today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. - Provide customer support through chat, email and phone channels, assisting customers with their questions and requests; - Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions; - Assist customers with charger-related issues, including basic troubleshooting of hardware and software problems; - Support customers with refund requests and guide them through the necessary steps; - Document customer interactions accurately and follow established support processes; - Escalate more complex issues when needed to ensure proper resolution; Qualifications - Excellent English and French communication skills (C1 for both spoken and written); - Proven previous experience in Customer Support, with experience handling chats, emails and calls; - Strong written and verbal communication skills; - Customer-focused mindset with a proactive and solution-oriented approach; - Ability to troubleshoot basic technical issues and guide customers through solutions; - Good attention to detail and ability to manage multiple customer requests; - Ability to work independently and adapt to a fast-paced support environment; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Requirements - Availability to work night shifts in a part-time position, with 6-hour shifts; Benefits - Fixed schedule with two different options: - 24 hours per week: Thursday–Friday, 03:00–09:00 and Saturday–Sunday, 21:00–03:00 (CET); - 30 hours per week: Monday–Friday, 20:00–02:00 or Saturday–Wednesday, 02:00–08:00 (CET); - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Role Description The Managed Services Coordinator is responsible for coordinating service operations, inventory management, parts fulfillment, and customer support activities to ensure timely and efficient delivery of services. This role serves as a key point of contact for internal teams and customers, managing service-related requests, RMA processing, inventory accuracy, procurement activities, and project coordination. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities while providing excellent customer service. Success in this role requires strong communication skills, problem-solving abilities, and experience working with inventory and service management systems in a fast-paced environment. - Provide exceptional customer service and support for service-related inquiries. - Coordinate parts ordering, inventory replenishment, and stock transfers. - Process and manage RMAs (Returned Material Authorizations). - Inventory Procurement and Management. - Coordinate service projects and track progress to completion. - Collaborate with internal departments including Planning, Warehouse, Shipping, Purchasing, Accounting, Billing, and Field Service. - Perform stock transfers on CIL and Parts Service inventory replenishments. - Inventory reconciliation of all CIL and Parts Service inventory levels, across Amdocs/FedEx/JDE systems, to ensure matching accuracy and take corrective action, if necessary. - Research and resolve inventory discrepancies and integrity issues. - Maintain accurate records and provide timely follow-up on customer and internal requests. Qualifications - High School Degree with some college. - College degree a Plus. - 2-4 years on the job training. - Usage of all common computer applications. - Microsoft Products. Requirements - Understand how to research and resolve all inventory integrity issues. - Ability to source suppliers, negotiate pricing, and purchase non-stock requests via AMEX or purchase order. - Provide Internal Customers with Accurate answers to inquiries and follow up until resolved. - Amdocs experience. - Oracle (JDE) experience. - Service Work Order related experience. - Cinema related experience. Benefits - A competitive salary. - Vacation. - Health & dental benefits. - Employer-matched 401K pension plan. - Opportunities to gain experience, grow, and collaborate with professionals on a global reach.