Role Description The Managed Services Coordinator is responsible for coordinating service operations, inventory management, parts fulfillment, and customer support activities to ensure timely and efficient delivery of services. This role serves as a key point of contact for internal teams and customers, managing service-related requests, RMA processing, inventory accuracy, procurement activities, and project coordination. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities while providing excellent customer service. Success in this role requires strong communication skills, problem-solving abilities, and experience working with inventory and service management systems in a fast-paced environment. - Provide exceptional customer service and support for service-related inquiries. - Coordinate parts ordering, inventory replenishment, and stock transfers. - Process and manage RMAs (Returned Material Authorizations). - Inventory Procurement and Management. - Coordinate service projects and track progress to completion. - Collaborate with internal departments including Planning, Warehouse, Shipping, Purchasing, Accounting, Billing, and Field Service. - Perform stock transfers on CIL and Parts Service inventory replenishments. - Inventory reconciliation of all CIL and Parts Service inventory levels, across Amdocs/FedEx/JDE systems, to ensure matching accuracy and take corrective action, if necessary. - Research and resolve inventory discrepancies and integrity issues. - Maintain accurate records and provide timely follow-up on customer and internal requests. Qualifications - High School Degree with some college. - College degree a Plus. - 2-4 years on the job training. - Usage of all common computer applications. - Microsoft Products. Requirements - Understand how to research and resolve all inventory integrity issues. - Ability to source suppliers, negotiate pricing, and purchase non-stock requests via AMEX or purchase order. - Provide Internal Customers with Accurate answers to inquiries and follow up until resolved. - Amdocs experience. - Oracle (JDE) experience. - Service Work Order related experience. - Cinema related experience. Benefits - A competitive salary. - Vacation. - Health & dental benefits. - Employer-matched 401K pension plan. - Opportunities to gain experience, grow, and collaborate with professionals on a global reach.

Role Description Wir sind auf der Suche nach einer/einem Freelancer*in im Bereich Kundenbetreuung für administrative und telefonische Aufgabenfelder. - Bearbeitung von Kundenmails via Ticketsystem - Pflege und Nachverfolgung von Bestandskunden - Telefonischer Support - Bearbeitung von Kundenakten Qualifications - Deutsch als Muttersprache - PC Kenntnisse (Basis) - vollausgestattetes Home-Office Büro (Tisch, Stuhl, Internet, Laptop oder PC, Headset mit Noise-Cancelling) - Motivation und Leistungsbereitschaft - leistungsstarke Internetverbindung Benefits - attraktives monatliches Gehalt (1.200,00€) - 100% Home Office - Arbeitszeiten zwischen 08:00 - 17:00 Uhr (deutsche Uhrzeit) - maximal 40h von MO-FR (Wochende FREI) - 20 Urlaubstage + alle deutschen Feiertage frei - regelmäßige Coachings in verschiedenen Bereichen

• Curso de Servicio al cliente - Creando Experiencias Memorables

• Interact with customers to provide solutions and/or open incident reports according to the customer's request. • Handle operational procedures related to clarifying technical questions and product functionality. • Provide addresses of authorized service centers. • Initiate assistance requests for courtesy visits. • Provide updates and check the status of repairs. • Process product exchanges and refunds.