• Define, build and evolve business metrics and KPIs. • Translate business needs into data transformation and modeling rules. • Standardize and document business rules. • Develop and maintain data pipelines and transformations in an Azure environment. • Ensure the quality, consistency and reliability of information used by business areas. • Perform exploratory analyses to identify opportunities, inconsistencies and improvements. • Collaborate with Data Engineering, Analytics teams and business stakeholders. • Support the evolution of the analytics layer and metrics governance.

• Partner with business stakeholders, product owners, and technical teams to understand business objectives, challenges, and opportunities • Elicit, analyze, document, and validate business, functional, and user requirements • Create and maintain user stories, acceptance criteria, process flows, and requirements backlogs • Identify gaps, risks, dependencies, and opportunities for improvement within existing processes and proposed solutions • Support the development of Minimum Viable Product (MVP) and phased delivery strategies • Build strong relationships with business leaders, product owners, and cross-functional teams • Facilitate workshops, requirements sessions, stakeholder interviews, and decision-making discussions • Act as a trusted liaison between business and technology teams, ensuring alignment throughout the project lifecycle • Communicate complex concepts clearly to both technical and non-technical audiences, including senior leadership • Support initiatives involving data platforms, analytics solutions, business intelligence, customer insights, and cloud-based technologies • Collaborate with technical teams to define data requirements, business rules, and reporting needs • Analyze data and business processes to identify opportunities for optimization and enhanced decision-making • Help ensure data quality, validation, and consistency throughout project delivery • Work closely with Agile teams to refine backlogs, prioritize requirements, and support sprint planning activities • Collaborate with Product Owners to define and manage work priorities based on business value and outcomes • Participate actively in Agile ceremonies and contribute to continuous improvement initiatives • Support User Acceptance Testing (UAT) activities and validate that delivered solutions meet business requirements • Analyze testing results, stakeholder feedback, and defects to recommend improvements and prioritization decisions • Ensure requirements traceability throughout the development lifecycle

Title: Reporting and Analytics Analyst Location: Pressey Hall (0309) time type Full time Hybrid job requisition id R154807 Job Description: Current Employees and Students: If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process. Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following: - Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required. - Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. Job Title: Reporting and Analytics Analyst Department: Health Sciences | Government Resource Center The Ohio Colleges of Medicine Government Resource Center (GRC) invites applications for a Reporting and Analytics Analyst position. A successful applicant may engage in applied health services, quality improvement and/or population health research in a project-based team setting. This role is primarily focused on creating and maintaining advanced interactive data visualizations (dashboards) using R-Shiny within a team development context and requires a candidate with demonstrative R skills. Experience with R-Shiny is preferred. In addition, candidates will utilize a range of technical skills including cleaning, manipulation and analysis of large data sets. Beyond developing R-Shiny applications, responsibilities for the successful applicant are project-specific and may include combinations of the following: assists with data analysis and measure construction using administrative data such as Medicaid claims or population health survey data; composes reports, whitepapers, and presentation materials; presents results to team members and other audiences; reviews work products from subcontractors; conducts literature searches and literature reviews; assists with the development of protocols and the composition of institutional review board (IRB) applications; and designs data collection instruments including questionnaires and clinical data collection forms. Reporting and Analytics Analysts are expected to perform mainly technical skill tasks. They are expected to complete or assist on tasks with appropriate assistance and oversight. Reporting and Analytics Analysts may work on multiple projects at the same time. Actual project and task assignments depend on the skill set of the successful candidate. Minimum Education Required: Bachelor’s degree in a relevant field or equivalent is required. Required Qualifications: A minimum of 2 years of relevant experience or an advanced degree in a relevant field of study. Successful completion of a background check is required. Selected candidate may be asked to complete a pre-employment physical including a drug screen. Preferred Qualifications: Demonstrable experience with the R statistical computing environment for data manipulation and analysis with consideration for team-based code development. Experience developing and maintaining interactive visualizations using R-Shiny. 3-4 years of relevant experience. An advanced degree in a relevant field of study. Experience in applied health services or population health research. Additional Information: The Ohio Colleges of Medicine Government Resource Center’s mission is to identify, research, and spread innovative practices to improve health for all Ohioans through partnerships with healthcare, state, and academic leaders. The GRC’s current work encompasses critical issues in public health and health services, including family health, behavioral health, Ohio Medicaid membership, The GRC is a family-friendly workplace that supports in-person and remote-hybrid work arrangements. Our philosophy is to provide staff with the training, mentorship and professional development opportunities needed to meet their professional goals, and to proactively develop GRC’s future leadership within the organization. Location: Pressey Hall (0309) Position Type: Regular Scheduled Hours: 40 Shift: First Shift Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions. The university is an equal opportunity employer, including veterans and disability.

• Gather, clean, and maintain large volumes of contact centre data to ensure accuracy and usability for reporting, analytics, and AI-enabled tools. • Analyze operational data to identify trends and opportunities for improvement. • Define and monitor analytics and AI performance metrics. • Integrate data from CXone and ServiceNow to provide a comprehensive view of client journeys and service interactions. • Develop and automate dashboards and reports that deliver actionable insights. • Communicate findings clearly to stakeholders and work closely with technical teams on platform enhancements, agile projects, and continuous improvement initiatives.