• Design, deploy, and maintain production Kubernetes clusters and related services. • Build and maintain automation and tooling using Python to support platform operations. • Integrate and operate Prometheus for monitoring, alerting, and observability. • Deploy and manage Ceph storage solutions for distributed workloads. • Support platform modernization initiatives and migrate services to cloud-native patterns. • Troubleshoot and resolve issues in distributed systems across compute, storage, and network layers. • Collaborate with development, SRE, and operations teams to define platform requirements and SLAs. • Document platform designs, runbooks, and operational procedures. • Participate in on-call rotations and incident response to maintain platform availability.

• Provide Level 2/3 technical support and escalation across Microsoft 365, Azure and on-premises infrastructure. • Administer and support Microsoft 365 services including Exchange Online, SharePoint Online, Teams and Entra ID. • Manage Azure resources including virtual machines, networking, storage and identity services. • Maintain Windows Server environments, Active Directory and Group Policy. • Administer and support VMware and/or Hyper-V virtualisation platforms. • Configure and troubleshoot network infrastructure including switches, routers, firewalls and VPN connectivity. • Monitor infrastructure health, identify risks and proactively resolve performance and availability issues. • Support cybersecurity operations by responding to security incidents, applying security best practices and assisting with threat remediation. • Perform system patching, upgrades and vulnerability remediation across server and cloud environments. • Manage backup and disaster recovery solutions, ensuring successful testing and recovery readiness. • Develop and maintain PowerShell scripts to automate routine administration tasks. • Produce and maintain technical documentation, knowledge articles and standard operating procedures. • Collaborate with vendors and third-party providers to resolve infrastructure issues. • Provide mentoring and technical guidance to the on-site ICT resource where required. • Participate in after-hours support for critical incidents and planned maintenance activities. • Contribute to infrastructure improvement projects and technology initiatives.

Role Description The Infrastructure Engineer performs a critical role in defining and implementing cloud-based solutions and strategies. This role is responsible for leading complex efforts, mentoring others, and leading level-3 support. This individual is highly effective and experienced with various development tools, IT infrastructure components, and has proven experience designing, developing, and implementing technology solutions using Agile methodologies. The candidate will be supporting Infrastructure and Operations services, with a focus on cloud technologies. - Work with business and technology partners to understand needs from the client perspective - Drive technology discussions and facilitate decision with other teams within the organization - Collaborate cross-functionally to develop our target state cloud platform and infrastructure - Gather technical requirements, assess capabilities, and analyze findings to provide appropriate cloud platform solution recommendations and adoption strategy - Design, build, and deploy efficient solutions that improve efficiencies and add value to the business - Develop creative and efficient solutions for migration to cloud environments - Design and build technology solutions, including the process, integrations, and automation - Automate testing and execution of playbook actions - Identify and execute on opportunities to automate and simplify lifecycle management - Implement best-practice standards that will be leveraged by business units to streamline and simplify cloud platform operations - Operate and maintain cloud-based solutions to ensure high performance and reliability - Define and govern operational processes, guidelines, and standards that facilitate robust, scalable, cost-effective, and innovative services - Manage risk identification within the technical architecture in partnership with security teams - Ensure alerts and events are flowing across various cloud-based services and partners - Normal business hours and some after-hours/on-call responsibilities - Support projects and initiatives to deliver on strategic goals, including building automation to improve efficiencies - Work closely with agile teams to prioritize the implementation of user stories while balancing priorities, ensuring continuous delivery of business value - Track time and complete assignments on schedule - Build, maintain, and promote strong technical documentation - Mentor and cross-train team members - Keep abreast of and gain expertise in the evolving technology and understand how new technologies could be applied to our Cloud platform offerings - Develop and maintain an operational dashboard to track and report on the health of IT systems, including alignment or impact to business services - Execute POCs and feasibility studies to validate next-gen product concepts, technologies, and services leveraging results to guide business and technology decisions - Research, test, and understand the relevant products and product capability - Participate in the vendor community on relevant products and product capability Qualifications - Bachelor's degree in information systems, or related field, OR at least 3+ years of applicable experience - Experience with Windows Server and/or Linux distributions, Windows Server 2012 or above, Linux distributions (Red Hat-based or Debian-based) - Experience developing infrastructure as code and with at least a couple of the following tools: - PowerShell - JSON - Python - Azure CLI - AWS CLI - Terraform - PowerCLI - Javascript - OAuth, webhooks, and REST API - A solid understanding of SNMP, Syslog, RMON, and other messaging and agent facilities - Experience supporting cloud-native applications in an agile manner using DevOps concepts and principles - Distributed systems design experience and integrating multiple systems using enterprise integration patterns and standard methodologies - Proficiency in implementing Group Policy - Experience maintaining Active Directory - Basic networking skills used in troubleshooting client issues Physical Requirements - Ability to travel up to ~10% of the time, which may include weekends and evenings, as needed - Most work is performed in a temperature-controlled environment - Incumbent may sit for long periods of time at a desk or computer terminal - Incumbent may use calculators, keyboards, telephone, and other office equipment in the course of a normal workday - Stooping, bending, twisting, and reaching may be required in completion of job duties Our Values - Ability to demonstrate, understand and apply our workplace values. - Simplicity (operate) – the drive to identify root cause and innovate to remove complexity to deliver the best outcome - Heart (emotion) – the passion that drives you to get up every day and work hard to strive for excellence - Performance Excellence (mindset) – clearly defining high expectations, driving ownership of key roles and responsibilities, executing with integrity and emphasis while creating a culture of accountability - Respect (philosophy) – taking pride in being inclusive and treating everyone who comes through the doors with respect Benefits - 401K company match up to 4% - Paid Time Off - Medical Insurance options including FSA & HSA - Vision Insurance - Dental insurance - Employee Assistance Programs - Team Member Referral Program - Tuition Reimbursement - Wellbeing Program - Career development opportunities

• Design, deploy, administer, and maintain Microsoft Azure cloud infrastructure in accordance with corporate architecture, cybersecurity, and compliance standards. • Administer Azure subscriptions, resource groups, virtual networks, storage accounts, virtual machines, monitoring tools, and related cloud services. • Support hub-and-spoke network architectures, hybrid connectivity, and secure integration between on-premises and cloud environments. • Monitor Azure environments for performance, reliability, availability, utilization, and cost optimization. • Assist with cloud migration, modernization, and infrastructure transformation initiatives. • Administer Microsoft Entra ID (Azure AD), Active Directory, and related identity services. • Manage user lifecycle activities including onboarding, transfers, role changes, license assignments, access reviews, and offboarding. • Support Single Sign-On (SSO), Multi-Factor Authentication (MFA), Conditional Access, identity governance, role-based access control (RBAC), and privileged access management activities. • Administer Active Directory objects, groups, organizational units, Group Policy, and hybrid identity synchronization services. • Troubleshoot authentication, directory, access, and identity synchronization issues. • Develop and maintain Infrastructure-as-Code solutions using Terraform and related deployment tools. • Create, maintain, and optimize PowerShell scripts and automation workflows to reduce manual administrative work. • Support Azure DevOps pipelines, deployment automation, configuration management, and infrastructure lifecycle activities. • Support Microsoft 365 tenant administration and integrated cloud-based services. • Assist with new employee account creation, provisioning, access updates, and technology onboarding activities. • Execute and maintain standard automation scripts, operational procedures, and infrastructure support practices. • Participate in change management, incident response, problem management, disaster recovery, and business continuity activities. • Maintain accurate infrastructure diagrams, technical documentation, operational procedures, and support records. • Support cloud-based applications and services used across the organization.