• Design, deploy, administer, and maintain Microsoft Azure cloud infrastructure in accordance with corporate architecture, cybersecurity, and compliance standards. • Administer Azure subscriptions, resource groups, virtual networks, storage accounts, virtual machines, monitoring tools, and related cloud services. • Support hub-and-spoke network architectures, hybrid connectivity, and secure integration between on-premises and cloud environments. • Monitor Azure environments for performance, reliability, availability, utilization, and cost optimization. • Assist with cloud migration, modernization, and infrastructure transformation initiatives. • Administer Microsoft Entra ID (Azure AD), Active Directory, and related identity services. • Manage user lifecycle activities including onboarding, transfers, role changes, license assignments, access reviews, and offboarding. • Support Single Sign-On (SSO), Multi-Factor Authentication (MFA), Conditional Access, identity governance, role-based access control (RBAC), and privileged access management activities. • Administer Active Directory objects, groups, organizational units, Group Policy, and hybrid identity synchronization services. • Troubleshoot authentication, directory, access, and identity synchronization issues. • Develop and maintain Infrastructure-as-Code solutions using Terraform and related deployment tools. • Create, maintain, and optimize PowerShell scripts and automation workflows to reduce manual administrative work. • Support Azure DevOps pipelines, deployment automation, configuration management, and infrastructure lifecycle activities. • Support Microsoft 365 tenant administration and integrated cloud-based services. • Assist with new employee account creation, provisioning, access updates, and technology onboarding activities. • Execute and maintain standard automation scripts, operational procedures, and infrastructure support practices. • Participate in change management, incident response, problem management, disaster recovery, and business continuity activities. • Maintain accurate infrastructure diagrams, technical documentation, operational procedures, and support records. • Support cloud-based applications and services used across the organization.

Role Description We are seeking an experienced Senior Cloud Infrastructure Engineer to join our Delivery Team. This role will design, build, and maintain the AWS and Azure infrastructure that powers the Dragos platform. You will own automation, deployment pipelines, and production reliability, bringing strong Infrastructure as Code practices to a fast-moving environment. - Design, build, and maintain scalable cloud infrastructure services in AWS and Azure - Contribute production-quality code (Go, Python, or similar) to existing cloud services - Develop and own automation and software deployment pipelines for maximum efficiency - Implement Infrastructure as Code practices using Terraform, Packer, or similar tools - Design and improve secure, reliable software update and release capabilities - Manage production release pipelines, ensuring stability and efficiency - Configure and optimize cloud networking components (firewalls, VPNs, load balancers, routing tables) - Monitor and improve service availability, uptime, and resilience - Collaborate with engineering teams on observability, logging, and security practices - Deliver production deployments and respond to incidents as required Qualifications - 3-7 years of experience working with containerized applications (Docker, Kubernetes) - Cybersecurity experience - Strong proficiency in Go and/or Python - Experience provisioning infrastructure and automating with Terraform, Packer, Ansible, or similar tools - Hands-on experience deploying and managing infrastructure in AWS and Azure - Experience with identity and access management (IAM) in AWS and/or Azure - Strong knowledge of production release pipeline and asset management concepts - Familiarity with cloud security best practices and ability to author security documentation - Experience maintaining system security plans for cloud services and dependencies - Proven track record building and maintaining cloud-based infrastructure for high availability - Strong ownership mindset and accountability for production stability - Excellent problem-solving, communication, and collaboration skills Preferred Qualifications - Experience maintaining OS package mirrors, package deployment infrastructure, and custom DEB or RPM packaging - Expertise in Linux networking and Bash scripting - Experience with secrets management tools (Hashi Corp Vault, AWS Secrets Manager, Azure Key Vault) - Experience with Postgres database management and redundancy - Experience with Makefile-driven build systems - Passion for automation and continuously improving infrastructure efficiency - Experience with modern coding languages (Rust, Go, Typescript, etc) Compensation - Salary: $165,000.00 - Competitive Equity Package - Comprehensive Benefits Plan Company Description Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.

• Monitor server and network infrastructure health using established monitoring tools and dashboards, identifying alerts and anomalies requiring attention. • Provide first-level response to service tickets within the organization's ticketing system, ensuring 2-hour initial response SLA compliance for all incoming requests. • Perform basic troubleshooting of Dell PowerEdge server hardware issues using iDRAC interfaces, RAID, escalating complex problems to L2 support with detailed documentation. • Execute routine health checks on Cisco routers and switches, documenting status and flagging any deviations from normal operating parameters. • Follow standardized runbooks and operational procedures for common infrastructure issues, ensuring consistent resolution approaches across the team. • Log and document all incidents, actions taken, and resolutions in the ticketing system with accurate and detailed information for knowledge management. • Escalate unresolved or complex issues to L2/L3 engineers with comprehensive handover notes including symptoms, actions attempted, and relevant logs. • Assist with routine maintenance activities including scheduled reboots, basic configuration backups, and pre-approved firmware update executions under supervision. • Participate in shift handover meetings, providing clear status updates on open tickets and ongoing issues to incoming team members. • Coordinate with on-site technicians and vendors for basic hardware replacement activities, ensuring proper ticketing and tracking of all dispatch requests. • Maintain awareness of scheduled maintenance windows and change activities, monitoring for any unexpected impacts during and after implementation. • Contribute to the continuous improvement of runbooks and documentation by identifying gaps and suggesting updates based on real-world incident handling experience.

Role Description We are looking for an experienced L2 IT Infrastructure Operations Engineer to provide advanced technical support for our enterprise server and network infrastructure. This mid-level position bridges the gap between frontline support and expert-level engineering, handling escalated incidents, performing complex troubleshooting, and contributing to operational excellence. The ideal candidate will possess hands-on experience with Dell PowerEdge servers, Cisco networking equipment, and enterprise monitoring solutions. - Mentor L1 engineers. - Participate in change management activities. - Collaborate with cross-functional teams to ensure high availability and performance of critical infrastructure in a 24x7 global environment. Qualifications - 5+ years of hands-on experience in enterprise IT infrastructure operations. - Strong proficiency with Dell PowerEdge server administration, including hardware troubleshooting, iDRAC/Redfish management, and firmware lifecycle management. - Solid experience with Cisco networking equipment (routers, switches), including IOS/NX-OS configuration, troubleshooting, and upgrade procedures. - Working knowledge of monitoring and logging tools, with ability to create dashboards, configure alerts, and analyze performance metrics for proactive issue detection. - Excellent problem-solving abilities with demonstrated experience in incident management, root cause analysis, and implementing corrective actions in production environments. - Industry certifications such as Dell Server certifications or ITIL Foundation. - Ability to work rotating shifts in a 24x7 global support model. Requirements - Provide advanced troubleshooting and fault isolation for escalated server and network incidents, utilizing iDRAC, Redfish, and Cisco CLI tools to diagnose and resolve complex issues. - Execute firmware, BIOS, and driver updates on Dell PowerEdge servers following standardized procedures, ensuring minimal service disruption and maintaining system stability. - Perform IOS/NX-OS firmware and software updates on Cisco routers and switches, adhering to change management protocols and conducting post-update validation. - Manage hardware break/fix procedures for server infrastructure, coordinating with Dell support for warranty claims, parts ordering, and scheduling on-site technician dispatch. - Conduct regular network health audits and performance analysis, identifying potential bottlenecks and recommending optimization measures to prevent service degradation. - Collaborate with the SRE team to enhance monitoring dashboards and refine alerting thresholds, ensuring proactive detection of infrastructure instability or security events. - Mentor and provide technical guidance to L1 engineers, conducting knowledge transfer sessions and assisting with complex ticket resolution to build team capability. - Participate in blameless post-mortems following major incidents, contributing to root cause analysis and implementing preventative actions to improve system reliability. - Maintain and update operational runbooks, network diagrams, and technical documentation to reflect current configurations and best practices. - Support hardware lifecycle management activities including equipment provisioning, asset tracking, and coordination with vendors for hardware returns and repairs. - Provide 24x7 on-call support for critical escalations, ensuring rapid response to high-priority incidents affecting production systems. - Collaborate with the FTE IT Team Lead on capacity planning activities, providing data-driven insights on infrastructure utilization trends and growth projections. Tools Required - Server & Hardware Tools: Dell iDRAC, Lifecycle Controller, OpenManage, RAID/PERC utilities for server provisioning, firmware baselining, and remote management. - OS Deployment Tools: PXE boot infrastructure, iDRAC Virtual Media, Windows Server & Linux ISOs with hardening and automation scripts. - Network Tools: Cisco IOS CLI, PoE management, VLAN/QoS configuration tools, network monitoring, and bandwidth/latency testing utilities. - Automation & Operations Tools: Ansible, Python, CMDB systems, configuration backup tools, and documentation/diagramming platforms for global 24x7 operations.