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Program Manager
Location
Pennsylvania
Posted
110 days ago
Salary
0
Seniority
Senior
Job Description
Program Manager
2Centric
• Serve as the lead relationship contact for a portfolio of assigned accounts, acting as the face of the brand and the client’s internal advocate. • Drive service delivery excellence by overseeing the implementation of field services, ensuring strict adherence to Service Level Agreements (SLAs) and internal quality standards. • Maintain a consistent cadence of client consultations and formal business reviews to ensure client satisfaction and alignment with their evolving needs. • Direct ongoing business reviews and audits to proactively assess, clarify, and validate customer needs adding value to customers programs. • Analyze and synthesize account data to provide actionable insights for weekly, monthly, and annual business reviews in an effort to identify opportunities to add value through additional services. • Optimize portfolio financial wealth focusing on the overall fiscal well-being of the assigned accounts. • This includes resolving complex billing disputes and coordinating with the collections team to remain within target. • Draft and finalize comprehensive proposals for portfolio expansions; utilizing account data to identify 'white space' opportunities and translating them into formal business cases for the SAM to present. • Connect key client stakeholders to internal Ambius teams (Specialists, Operations, Finance) through formal and informal meetings to resolve issues and proactively add value to customer programs. • Serve as the primary lead relationship-management duties for a select group of mid-tier national accounts. • Develop deep expertise in biophilic design, interior landscaping, and scenting technology to provide consultative recommendations. • This position will require frequent travel up to 50%.
Job Requirements
- Minimum 3–5 years of experience in Account Management, Project Management, or Operations
- Bachelor's Degree in a business or management-related field OR equivalent years of experience required
- Demonstrated ability to execute on projects and initiatives
- Excellent communication skills, both verbal and written
- Proven ability to influence internal stakeholders and maintain a positive project momentum across cross-functional teams
- Proficiency with Google applications (Docs, Sheets, Calendar, Drive, etc.)
- Ability to demonstrate financial knowledge and business acumen
- Must be a self-starter who can perform in high-pressure and dynamic situations with skill and tact
- Strong attention to detail and sound decision-making skills
- Ability to travel overnight via car and airplane to meet clients, field operations, and attend meetings and conferences
Benefits
- Start Day 1 for Full-Time Colleagues - No Waiting Period!
- Professional and Personal Growth
- Multiple avenues to grow your career
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
- Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
- 401(k) retirement plan with company-matching contributions
- Vacation days & sick days
- Company-paid holidays & floating holidays
- A company mindset that prioritizes health, safety, and flexibility
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Reports to the Sr. Manager, Grant Administration. •Researches, compiles and analyzes data; identifies trends and organizational opportunities; documents and presents findings; provides recommendations and program solutions in support of assigned area. •Prepares, reviews and monitors grant applications with program staff with emphasis on program budgets and related expenditures; analyzes and assesses funding needs; monitors grants and fund allocations; and/or assists with administering and reviewing contracts and related compliance. •In coordination with program managers prepares, updates and maintains reports, correspondence, plans, presentations, proposal requests, communication materials, and other related documents and program information; manages the organization’s grant tracking database. •Researches, recommends and prepares documentation and training on grant compliance; monitors and analyzes industry trends, best practices and regulatory changes; identifies organizational impact; presents solutions for business improvement and/or development opportunities; creates and oversees record retention policies and procedures. •Serves as a project manager for development initiatives or special projects; facilitates project implementation; and monitors project measures, activities and outcomes; oversees Accessibility law efforts across the agency; serves as the agency’s point of contact on all matters related to Accessibility. •Performs other duties of a similar nature and level as assigned. •Develops and manages a full cycle grant management workflow for the organization that begins with the request to submit a grant application through the initial billing of the grant award; •Ensures all grant applications adhere to DRCOG policies and procedures as well as state and federal regulations; ensures the application is compliant with guidelines outlined in the grant application; •In coordination with the Sr. Manager, Grant Administration, prepares the grant application budget and budget narrative, collects appropriate signatures and all necessary forms required of each grant application submission; •Creates, organizes and implements usage of the organization’s grant management software, Web Grants, throughout the agency ensuring data is entered accurately and consistently; in coordination with management, with the input of staff and management, facilitates portfolio management initiatives and objectives for the agency; •Serves as the organization’s subject matter expert on 2 CFR part 200; trains staff organization wide on grant compliance and grant management; updates staff on other regulatory changes in grant management; develops tools for DRCOG staff on grant application submissions and ongoing grant management; continually looks for ways to improve processes and works with staff on implementation of such processes; •Serves as the subject matter expert on the state’s Accessibility law for the agency; keeps apprised of all updates to the Accessibility law; creates and maintains a training program on Accessibility standards for the organization; manages Accessibility software licenses and users; •Assists the Sr. Manager, Grant Administration with the monitoring of program activity and makes recommendations on improved efficiencies, conducts research, analyzes data, and maintains registrations and credentials in various grant systems; •Coordinates with contracts and accounting departments on setting up new projects upon grant award to ensure contracts and billings are done in accordance with grant requirements; •Assists or may review the scope of work in subsequent Request for Proposals (RFP) to ensure conformity with the grant application and award; may serve on RFP review panels as needed; •Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, and others to sufficiently exchange or convey information and to receive work direction; •Assists the Sr. Manager, Grant Administration and accounting department with other matters relevant to the position. Knowledge, Skills and Abilities •Principles and practices of program administration and management. •Principles of data management. •Principles and methods of qualitative and quantitative research. •Principles and applications of critical thinking and analysis. •Best practices, trends and emerging technologies. •Principles and practices of financial management. •Principles and practices of contract management. •Project management principles. •Communication styles and techniques •Principles of proper grammar, both oral and written, in all types of communication and presentations. •Principles and techniques of effective oral presentations. •Practices and methods of coaching and leading the work of others (based on assignment). •Applicable federal, state and local laws, codes, regulations (based on assignment). •Customer service principles. •Specialized equipment relevant to area of assignment. •Modern office technology. •Gathering data, analyzing findings and applying logic and reason. •Managing a project or program. •Training others on processes and concepts. •Researching industry trends, solutions and best practices. •Interpreting, monitoring and reporting financial information and statistics. •Compiling and sorting data and articulating issues and recommendations. •Developing original reports, documents and presentations. •Monitoring project schedules, status and compliance. •Coordinating deadlines and prioritizing competing demands. •Developing policies and procedures. •Coordinating deadlines, prioritizing work demands, and assigning/monitoring work performed (based on assignment). •Interpreting and applying applicable laws, codes, regulations and standards (based on assignment). •Providing customer service. •Utilizing a computer and relevant software applications. •Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction. 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