• Run the full new-hire program end-to-end (Phase 1: Patient, Phase 2: Account) • Coordinate and facilitate multiple trainings; use approved AI tools • Create and maintain training content (KB articles, decks, simulations, AI aids) • Deliver high-quality facilitation (remote + occasional in-person) • Document training in Workday Learning • Collaborate cross-functionally with Training, QA/Quality, Supervisors, BPO leaders • Uphold standards & compliance

• Via a chat hotline, sufficiently answer incoming inquiries related to meal planning, nutritional needs, and behavioral challenges in a timely, professional, and supportive manner in line with that patients’ individualized treatment and meal plans as well as Equip protocols and treatment philosophy. • Convert escalated or complex inquiries to phone or video support to ensure timely resolution. • Monitor the chat queue to ensure timely responses, prioritizing multiple conversations at once while maintaining quality and professionalism. • Complete administrative tasks including documentation of interactions and messaging triage/response as appropriate. • Maintain patient confidentiality and adherence to all company policies and procedures. • Deliver on response time, resolution and satisfaction SLAs. • Participate in required training and internal meetings. • Perform other duties as assigned.

• Complete professional sales calls via telephone to increase profitable sales growth. • Craft a business plan with the aim of achieving sales goals and objectives. • Efficiently manage activities, collecting customer information and developing opportunities in Salesforce.com. • Participate in training and development programs as a means of continuous improvement. • Collaborate with team members to develop account-specific strategies.

• Support Outside Sales Portfolio Growth - Drives repeat business by providing excellent customer service, accurate and thorough quoting, sourcing, and overall project ownership. • Completes assignments timely and efficiently. • Continually works to support Outside Sales partners to grow accounts through building strong relationships, both internal and external. • Provides post-order follow up, reconciles issues or errors in a timely manner, and ensures all customer needs are met. • Account Administration - Partners with vendors and a variety of cross-functional partners to assist with quoting, pricing, availability, and issue resolution for high volume project needs. • Owns projects from end to end, ensuring that the managed account customer is the focal point of the process. • Issue Resolution - Assists the internal and external customer through the customer journey taking care of issue resolution, after-sale follow up, invoice transmittal, and quote requests.