• Manage and support a portfolio of specialty retail and boutique accounts • Conduct outbound and inbound calls to maintain relationships and follow up on opportunities • Develop a strong understanding of customer preferences, buying history, and product needs • Proactively recommend relevant products, new arrivals, and catalog updates • Increase the number of customer touchpoints to support conversion and retention • Facilitate orders and coordinate internally to ensure smooth processing • Maintain accurate customer notes, activity tracking, and follow-up records

• Gestionar el ciclo completo de ventas, desde el primer contacto hasta el cierre. • Realizar reuniones comerciales con profesionales de salud, entendiendo sus necesidades y presentando las soluciones de Doctoralia. • Alcanzar objetivos mensuales de ventas y conversión. • Mantener actualizado el CRM con toda la información relevante de los prospectos y oportunidades. • Colaborar con equipos internos (Marketing, Customer Success, Producto) para optimizar el proceso de ventas y la experiencia del cliente.

• Connect with businesses to share the value of BBB Accreditation • Make 100+ outbound calls daily using a mix of leads • Build trust, communicate value, and close deals with integrity

• Lead a specialized, high-impact team while remaining actively engaged in day-to-day execution. • Apply seasoned expertise and deep business acumen to solve complex challenges with creativity and precision. • Responsible for aligning their team with the department, functional and company goals and guiding principles. • Receive objectives and work closely with the Sr Manger to determine the optimal path to achieve—and exceed—them across diverse industries, sophisticated customers, and intricate workflows. • Strategically delegate responsibilities, leveraging advanced judgment to align tasks with individual strengths, company policies, and best practices. • Tailor coaching style to their individual team members using the different methods, techniques and evaluation criteria for obtaining results as trained. • Oversee all aspects of team daily operations—productivity, quality, customer satisfaction, attendance, and call performance—with rigor and consistency. • Keep the team fully informed of product updates, process changes, customer insights, and organizational developments. • Prepare performance evaluations and meet with team members by scheduled deadlines. • Partner closely with Outside Sales Channel Managers and Strategic Account Managers to align the team behind the shared vision set by senior leadership. • Partner with Inside Sales leadership to provide critical input and execute initiatives that shape channel, strategic customer, and departmental direction. • Continuously monitor and evaluate Inside Sales policies, procedures and systems leading to improvements. • Perform other duties as assigned. • Comply with all policies and standards.