• Investigating security incidents and determining their root causes • Reviewing incidents escalated by Tier 1 analysts • Using threat intelligence to assess alerts, threats and potential incidents in depth • Monitoring systems and events across different operating systems (Windows, macOS, Linux)

• Working across all aspects of the Administrator application • Highlighting areas of potential development and efficiencies to be gained • Validating interface requirements • Collaboration with clients (both internal and external) to understand their requirements for the BPA Product • Supporting with analysing, understanding, documenting and work with Senior Implementation Analyst or Line manager to estimate BPA client requirements • Build and maintain relationships with internal stakeholders, and BPA client stakeholders • Improving the BPA implementation practices and procedures, including maintenance of confluence pages • Working closely with the BPA Product (framework) development teams to refine and improve the system, including User Acceptance Testing • Take ownership of your daily and project based tasks, updating project plans and Jira Tickets • Be active in the assessing of new BPA transactions and their fit, or development requirement, to enable successful onboarding and administration • Ensure smooth handover to the BPA BAU Admin Team to facilitate excellent customer service and reduce queries from the admin team • Ensure any teething issues are dealt with quickly, effectively and resolve all issues • Understanding the full cycle and our role at each stage • Be responsible for the Calculation Engine (Automation), ensuring that new transactions and requirement can function

• Monitor the ATM network across the company using electronic monitoring tools • Troubleshoot issues for solutions in a call center environment • Provide technical and hardware assistance • Oversee implementation of upgrades and new system capabilities • Manage and resolve escalated software and hardware issues • Train new employees and guide team members • Act as first point of contact for ATM hardware and technical assistance • Document and track interactions using ITSM

• Design Smarter Systems: Analyze user needs and craft solutions that simplify and streamline moderately complex workflows • Lead the Way: Coordinate project teams, mentor newer staff, and keep everyone aligned with clear direction and training • Stay Ahead: Spot potential roadblocks early and pivot quickly to keep projects on track • Make a Big Impact: Deliver professional, scalable solutions for a large, multi-facility healthcare organization that relies on your expertise • Partner with Clients: Collaborate closely with clients to uncover data and information needs, providing insights on topics from simple to highly complex • Maximize Application Value: Help customers get the most out of Athena IDX FRM MCA resources, creating clear, actionable documentation when needed • Drive Business Success: Work with internal teams to design and support solutions that meet business goals—using your expertise and judgment to recommend the best path forward • Champion Service Excellence: Build strong, positive relationships with patients, families, staff, and community partners to maximize productivity and trust • Apply Technical Mastery: Use industry standards and advanced concepts to solve moderate to highly complex problems, while mentoring team members in tools and techniques • Document & Define: Prepare and refine workflows and documentation in collaboration with stakeholders for clarity and consistency • Lead & Support Projects: Take ownership of smaller initiatives and assist project leaders on larger efforts • Analyze & Innovate: Synthesize data and knowledge to evaluate multiple solutions for complex challenges • Maintain High Standards: Collaborate with peers to create, maintain, and continuously improve documentation standards • Manage Risks & Issues: Identify, communicate, and escalate issues diplomatically, assisting in root cause analysis and troubleshooting • Translate Needs into Action: Convert business requirements into system configurations and workflow validations • Test & Validate: Build test plans, support testing and upgrades, and coordinate with key stakeholders • Plan for Success: Organize downtime, change management, maintenance, and upgrades to ensure smooth operations • Stay Flexible: Travel as needed and perform rotational on-call responsibilities • Deliver Results: Set and achieve goals aligned with organizational mission, quality, budget, and customer expectations