• Monitor the ATM network across the company using electronic monitoring tools • Troubleshoot issues for solutions in a call center environment • Provide technical and hardware assistance • Oversee implementation of upgrades and new system capabilities • Manage and resolve escalated software and hardware issues • Train new employees and guide team members • Act as first point of contact for ATM hardware and technical assistance • Document and track interactions using ITSM

• Design Smarter Systems: Analyze user needs and craft solutions that simplify and streamline moderately complex workflows • Lead the Way: Coordinate project teams, mentor newer staff, and keep everyone aligned with clear direction and training • Stay Ahead: Spot potential roadblocks early and pivot quickly to keep projects on track • Make a Big Impact: Deliver professional, scalable solutions for a large, multi-facility healthcare organization that relies on your expertise • Partner with Clients: Collaborate closely with clients to uncover data and information needs, providing insights on topics from simple to highly complex • Maximize Application Value: Help customers get the most out of Athena IDX FRM MCA resources, creating clear, actionable documentation when needed • Drive Business Success: Work with internal teams to design and support solutions that meet business goals—using your expertise and judgment to recommend the best path forward • Champion Service Excellence: Build strong, positive relationships with patients, families, staff, and community partners to maximize productivity and trust • Apply Technical Mastery: Use industry standards and advanced concepts to solve moderate to highly complex problems, while mentoring team members in tools and techniques • Document & Define: Prepare and refine workflows and documentation in collaboration with stakeholders for clarity and consistency • Lead & Support Projects: Take ownership of smaller initiatives and assist project leaders on larger efforts • Analyze & Innovate: Synthesize data and knowledge to evaluate multiple solutions for complex challenges • Maintain High Standards: Collaborate with peers to create, maintain, and continuously improve documentation standards • Manage Risks & Issues: Identify, communicate, and escalate issues diplomatically, assisting in root cause analysis and troubleshooting • Translate Needs into Action: Convert business requirements into system configurations and workflow validations • Test & Validate: Build test plans, support testing and upgrades, and coordinate with key stakeholders • Plan for Success: Organize downtime, change management, maintenance, and upgrades to ensure smooth operations • Stay Flexible: Travel as needed and perform rotational on-call responsibilities • Deliver Results: Set and achieve goals aligned with organizational mission, quality, budget, and customer expectations

• Create and distributes daily, weekly, and monthly data reports using Excel, for internal and external use. • Analyze results to ensure accuracy. • Prepare and/or process funding request with Warehouse Facilities. • Reconcile changes in warehouse advance facility balances and the corresponding haircut accounts. • Prepare and/or process timely remittance of upfront funding fees to insuring agency. • Perform other duties as assigned.

• Analyze, present and explain key variances to CoR and operational impacts • Review various audit exceptions and provide feedback upstream to internal partners • Prepare and consolidate slide decks for various presentations & team reviews • Build and maintain cross-functional relationships with key business partners to deliver accurate and meaningful updates, as it relates to the assigned projects • Lead communications and status reporting to internal partners for departmental initiatives • Develop reporting efficiencies that aid to increase audit output, reliability, and effective closure of disputes • Become SME on all reporting platforms that impact the Telco Audit department • Develop KPIs in conjunction with Department Lead and other Sr Level Management