• Coordinate and perform professional billing activities such as notify, consent, and good faith estimates in Epic in accordance with the requirements of the No Surprise Billing Act (NSBA) • Utilize Epic tools, such as WQs, reports, and modules/applications to complete activities for self-pay services, uninsured patients, and patients with non-contracted plans • Process applicable pre-service payments and assist in coordinating and performing out of network authorization and single case agreement processes • Work Epic WQs and reports containing scheduled services to identify and verify non-contracted coverage assignment, uninsured and self pay services • Complete the good faith estimate process in Epic for scheduled self pay services, uninsured patients and patients with non-contracted plans • Communicate with patients and process payments prior to service date • Work with division, clinical and scheduling teams on the Epic referral triage process • Engage with pre-arrival, pre-certification and WUPN staff to secure out of network authorizations and single case agreements • Interact routinely with physicians, clinical staff, department and division administrators and personnel • Serve as the liaison for the department, division, patients and affiliated hospital systems to coordinate notify, consent, signature, good faith estimate, estimate delivery, OON authorization and single case agreement when applicable. • Other duties as assigned.

• Prepare, review, and process client invoices accurately and on schedule. • Perform high-volume billing and data entry activities while maintaining a high level of accuracy and attention to detail. • Review billing data and supporting documentation to ensure invoice accuracy and completeness. • Assist with month-end billing activities and meet established deadlines. • Maintain accurate billing records and support documentation. • Submit invoices through client payment portals, procurement systems, and accounts payable platforms. • Respond to client and internal billing inquiries in a professional and timely manner. • Investigate billing discrepancies, invoice disputes, and billing-related questions. • Research invoice history and supporting documentation to assist with resolving billing issues and client inquiries. • Collaborate with Sales, Client Services, Operations, and Finance teams to obtain information needed to resolve billing concerns. • Reference pricing schedules and billing documentation when reviewing disputed charges or requested invoice revisions. • Process invoice revisions, credits, and resubmissions when necessary. • Support new client onboarding and billing account setup. • Create and maintain client billing profiles, contacts, and invoicing preferences. • Maintain and update client billing information, purchase orders, documentation, and client-specific billing requirements to ensure accurate invoice processing and timely payment. • Partner with internal teams to ensure billing accuracy and positive client experience. • Communicate effectively with clients regarding billing questions and invoice status. • Participate in process improvement initiatives that enhance billing accuracy and efficiency. • Perform other billing-related duties and special projects as assigned.

Role Description The ICR Specialist provides a high level of service to meet company commitments and objectives to facilitate timely resolution of client accounts for assigned clients, while acting as a liaison between our claims representatives and our providers. - Updates patient accounts with information received from hospitals and follows up with Contact Specialist. - Accesses client connections/computer system to obtain information required to update accounts. Monitors requests to ensure they do not age beyond day. - Performs special projects or tasks as assigned. - Assists IT in resolving access issues. Qualifications - Ability to communicate effectively and professionally both verbally and in writing. - Demonstrated skill in providing a high level of customer service to external customers (clients) and internal customers (company departments). - Demonstrated ability to work independently and follow through on assignments with minimal direction. - Knowledge of or ability to learn client and Operations processes and how they interact. - Ability to produce accurate work while maintaining attention to detail. - Skilled in organizing and setting priorities according to situational demands. - Ability to work effectively under minimal supervision. - Must have working knowledge of Excel and Word. Ability to gain proficiency in working with varied hospital databases. - Must have a high level of attention to detail and be skilled in organizing and prioritizing work. Requirements - High school diploma or equivalent required. - A quiet, distraction-free environment to work from in your home. - A secure home internet connection with speeds >20 Mbps for downloads and >10 Mbps for uploads is required. - The workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive. - Employment is contingent upon eligibility to work in the U.S., employment history verification, and a background check. - Must reside in the United States within one of the specified states. Benefits - $15/hr compensation with eligibility for a quarterly bonus. - Comprehensive medical, dental, vision, and life insurance benefits from day 1. - 12 paid holidays and flexible paid time off. - 401(k) with company match. - Employee Resource Groups that build community. - Career growth opportunities. - An excellent work/life balance.

Role Description The intent of this job description is to provide a summary of the major duties and responsibilities performed in this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. The RCM Supervisor oversees daily operations of assigned revenue cycle functions, including billing, collections, and accounts receivable follow-up. This position is responsible for ensuring staff performance, accuracy, and productivity meet organizational goals. The Supervisor serves as a hands-on leader—working directly with AR Specialists, Payment Posters, and other team members to resolve complex issues, monitor KPIs, and maintain compliance with payer and regulatory requirements. - Supervise daily RCM operations for assigned functional areas such as claims follow-up, payment posting, denials, and patient financial services. - Monitor team workload and productivity, ensuring accuracy and timeliness of work. - Perform quality audits and provide feedback, training, and performance coaching to staff. - Collaborate with the RCM Manager to develop and implement process improvements that optimize reimbursement and reduce denials. - Assist with escalated payer issues, claim corrections, and appeals as needed. - Generate and analyze reports related to AR aging, denials, and cash flow to identify trends or issues. - Support new staff onboarding and training. - Maintain strong communication and collaboration across billing, front office, and clinical teams. - Ensure compliance with HIPAA, payer guidelines, and internal policies. Qualifications - Bachelor’s degree in Healthcare Administration, Business, Finance, or related field preferred (or equivalent experience). - 3–5 years of progressive experience in medical billing, AR follow-up, or related RCM roles. - 1+ year of supervisory or team lead experience preferred. - Experience with Epic and clearinghouse platforms such as Experian not required but preferred. Requirements - Strong understanding of medical billing, coding, and payer reimbursement methodologies. - Excellent analytical and problem-solving skills. - Effective communicator and team motivator. - Proficient in Excel and reporting tools. - Ability to work independently in a fast-paced, remote environment.