Role Description The ICR Specialist provides a high level of service to meet company commitments and objectives to facilitate timely resolution of client accounts for assigned clients, while acting as a liaison between our claims representatives and our providers. - Updates patient accounts with information received from hospitals and follows up with Contact Specialist. - Accesses client connections/computer system to obtain information required to update accounts. Monitors requests to ensure they do not age beyond day. - Performs special projects or tasks as assigned. - Assists IT in resolving access issues. Qualifications - Ability to communicate effectively and professionally both verbally and in writing. - Demonstrated skill in providing a high level of customer service to external customers (clients) and internal customers (company departments). - Demonstrated ability to work independently and follow through on assignments with minimal direction. - Knowledge of or ability to learn client and Operations processes and how they interact. - Ability to produce accurate work while maintaining attention to detail. - Skilled in organizing and setting priorities according to situational demands. - Ability to work effectively under minimal supervision. - Must have working knowledge of Excel and Word. Ability to gain proficiency in working with varied hospital databases. - Must have a high level of attention to detail and be skilled in organizing and prioritizing work. Requirements - High school diploma or equivalent required. - A quiet, distraction-free environment to work from in your home. - A secure home internet connection with speeds >20 Mbps for downloads and >10 Mbps for uploads is required. - The workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive. - Employment is contingent upon eligibility to work in the U.S., employment history verification, and a background check. - Must reside in the United States within one of the specified states. Benefits - $15/hr compensation with eligibility for a quarterly bonus. - Comprehensive medical, dental, vision, and life insurance benefits from day 1. - 12 paid holidays and flexible paid time off. - 401(k) with company match. - Employee Resource Groups that build community. - Career growth opportunities. - An excellent work/life balance.

Role Description The intent of this job description is to provide a summary of the major duties and responsibilities performed in this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. The RCM Supervisor oversees daily operations of assigned revenue cycle functions, including billing, collections, and accounts receivable follow-up. This position is responsible for ensuring staff performance, accuracy, and productivity meet organizational goals. The Supervisor serves as a hands-on leader—working directly with AR Specialists, Payment Posters, and other team members to resolve complex issues, monitor KPIs, and maintain compliance with payer and regulatory requirements. - Supervise daily RCM operations for assigned functional areas such as claims follow-up, payment posting, denials, and patient financial services. - Monitor team workload and productivity, ensuring accuracy and timeliness of work. - Perform quality audits and provide feedback, training, and performance coaching to staff. - Collaborate with the RCM Manager to develop and implement process improvements that optimize reimbursement and reduce denials. - Assist with escalated payer issues, claim corrections, and appeals as needed. - Generate and analyze reports related to AR aging, denials, and cash flow to identify trends or issues. - Support new staff onboarding and training. - Maintain strong communication and collaboration across billing, front office, and clinical teams. - Ensure compliance with HIPAA, payer guidelines, and internal policies. Qualifications - Bachelor’s degree in Healthcare Administration, Business, Finance, or related field preferred (or equivalent experience). - 3–5 years of progressive experience in medical billing, AR follow-up, or related RCM roles. - 1+ year of supervisory or team lead experience preferred. - Experience with Epic and clearinghouse platforms such as Experian not required but preferred. Requirements - Strong understanding of medical billing, coding, and payer reimbursement methodologies. - Excellent analytical and problem-solving skills. - Effective communicator and team motivator. - Proficient in Excel and reporting tools. - Ability to work independently in a fast-paced, remote environment.

Role Description APTIM’s Energy Transition team is seeking a dynamic and personable Outreach Specialist in support of Wisconsin’s Focus on Energy program including both utility energy efficiency and renewable energy programs and the IRA Home Energy Rebate programs. This role is ideal for someone who thrives in a public-facing environment, enjoys travel, and is passionate about energy, sustainability, and community engagement. As a key member of the Stakeholder Engagement team, the Outreach Specialist will: - Represent Focus on Energy at community events across Wisconsin. - Educate residents and businesses about energy-saving programs, incentives, and rebates. - Support and grow Focus on Energy’s relationships with community-based organizations to reach underserved customers. - Collaborate closely with marketing staff and program implementers to ensure outreach is consistent, accurate, and impactful. Qualifications - Bachelor’s degree or equivalent combination of education and relevant work experience. - 5+ years’ event coordination and customer service experience. - Excellent communication, interpersonal, and organizational skills. - Valid Wisconsin driver’s license and ability to travel regularly across the state. - Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, and SharePoint). - Willingness to learn new technologies across multiple industries. - Strong attention to detail and organizational skills. - Proven experience developing and maintaining relationships with internal colleagues and external stakeholders. - Self-starter with the ability to manage time, work independently, and prioritize projects within established deadlines. - High level of emotional intelligence and ability to work effectively with diverse teams and stakeholders. - Commitment to fostering a collaborative work environment within the team and broader organization. - Interest in energy efficiency, renewable energy, and public service. Requirements - Manage relationships and contracts with community-based organizations for pilots overseen by Focus on Energy Administration team. - Collaborate with internal and external teams to align outreach with program goals and marketing strategy. - Monitor and share common questions, interests, and concerns raised by the public to inform program messaging and improvements. - Support preparation of reports, updates, and outreach summaries. - Ensure compliance with all APTIM quality and safety policies as well as all OSHA regulations. Benefits - Medical, vision, and dental insurance through the APTIM Benefits Marketplace. - Company paid and optional Life insurance. - Short-term and long-term disability insurance. - Accident, Critical Illness, and Hospital Indemnity coverage. - Paid holidays, vacation, and sick leave (eligibility based on company policy and applicable law). - 401(k) APTIM offers three 401k plans through the Aon Pooled Employer Plan (PEP).

Role Description In this critical role, you will ensure our clients are set up with their prescription benefit plan details correctly in our systems to enable seamless implementation of their plan design. You will contribute to operational accuracy, client satisfaction, and compliance by supporting configuration, documentation, and validation of benefit designs. - Understanding client’s intent for the setup of their benefit plans. - Completing configuration of new clients and maintaining changes for existing clients, including but not limited to: - Account structure - Benefit plan design - Clinical program - Drug coverage - Network and billing - Identifying all test cases scenarios that will be used to confirm the setup of the plan is accurate. - Auditing all configuration elements to ensure accuracy and meets the client’s intent. - Developing and maintaining a continuous improvement approach to confirm processes and internal controls are in place and updated to meet industry, business, and technology standards. - Assisting internal team with claim inquiries and training. - Creating and maintaining training documentations. - Adjusting our process to support internal teams. Qualifications - Bachelor’s degree or other relevant experience as determined by the company. - 5 years benefit configuration experience within a PBM or Healthplan. - Plan setup testing. - Excellent attention to detail and strong communication. Requirements - Pharmacy Technician experience (preferred). Benefits - Paid Time Off - 401(k) program - Health Insurance including Dental & Vision coverage - Health Savings Account - Employee Assistance Program