MES Technical Analyst

Support EngineerSupport EngineerFull TimeRemoteSeniorTeam 10,001+Since 2020H1B No SponsorCompany SiteLinkedIn

Location

Connecticut

Posted

9 days ago

Salary

$86.8K - $165.2K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishAssemblyJavaSQL

Job Description

MES Technical Analyst

RTX

• This individual will be involved in the delivery of designing, developing, enhancing, and implementing software solutions within Pratt & Whitney’s Center of Excellence (COE) for enterprise MES, as well as integrations with other enterprise products for our internal Operations customers. • This role will support the troubleshooting of problems related to software applications, resolving systems integration and compatibility issues, and managing within the software development lifecycle. • Career growth opportunities include access and exposure to technical and functional experts, business operations, and to executives and upper management. • This position offers an opportunity to network with technical professionals and to build relationships within the organization being on the front lines of developing technology. • The Digital MES team at Pratt and Whitney is looking for a highly motivated, self-starter who will be excited in delivering digital solutions within our MES & Manufacturing Operations Management enterprise platform as it relates to supporting our facilities worldwide. • Current strategic activities include supporting the existing Manufacturing, Assembly, and Maintenance Repair & Overhaul (MRO) business, with eventual transition to supporting the roadmap for MES deploying next-gen solutions across the value streams, new site implementations, and integrating with new technologies for IIOT and Industry 4.0.

Job Requirements

  • Bachelor’s degree in Computer Science, MIS, Business, Engineering, or related degree and 5+ years of experience in Computer Science, MIS, Business, Engineering, or related field; OR an Advanced Degree in Computer Science, MIS, Business, Engineering, or related degree and 3+ years of experience in Computer Science, MIS, Business, Engineering, or related field.
  • Technical skills of understanding/interpreting JAVA programming language.
  • Technical skills of SQL products.
  • Technical skills of GIThub and JIRA DevOps management.
  • Technical skills around data analytics and system integration.
  • Excellent communication skills with both technical and non-technical audiences.
  • U.S. Citizenship is required (required due to Government contractual requirements).

Benefits

  • medical
  • dental
  • vision
  • life insurance
  • short-term disability
  • long-term disability
  • 401(k) match
  • flexible spending accounts
  • flexible work schedules
  • employee assistance program
  • Employee Scholar Program
  • parental leave
  • paid time off
  • holidays

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