• Contribute to the Product Support Backlog. • Keep the CX, Engineering, and Business teams up-to-date. • Quick-solve issues escalated by the 1st support level (CX team). • Regularly check our monitoring tools, respond to alerts, and create new monitors when necessary. • Be a part of the Incident Management and post-mortem processes (detection, creation of an Incident, research, follow-up). • Build detailed reports on KPIs and trends. • Availability for the on-call rotation.

• Assists and relieves the executive of administrative type functions to increase the time an executive has available for executive level responsibilities. • Take care of a wide variety of complex situations and conflicts involving the clerical and administrative function of the office that often cannot be brought to the attention of the executive. • Responsible for ensuring assigned duties are completed on time and in accordance with leaderships requirements. • May be required to schedule travel, manage collection of documentation, and review and send messages in support of the team. • Experience with the planning and coordination of multiple concurrent tasks, each with strict deadlines. • Ability to perform and track multiple tasks. • Excellent organizational skills. • Excellent written and verbal communication skills.

Role Description TraceLink is the world’s largest Agentic Business Network, enabling life sciences and healthcare companies to build and manage a scalable digital workforce of governed, no-code AI agents that execute and coordinate mission-critical supply chain operations alongside human teams. Powered by the Integrate-Once™ OPUS platform, TraceLink links more than 300,000 network participants, enabling multi-enterprise processes at global scale. Founded in 2009 with the simple mission of protecting patients, today TraceLink has 5 global offices, over 800 employees and more than 1700 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT. TraceLink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably. Qualifications - Experience in life sciences or healthcare industries. - Strong understanding of supply chain operations. - Proven ability to work with digital workforce technologies. Requirements - Ability to coordinate with cross-functional teams. - Excellent communication skills. - Strong analytical and problem-solving skills. Benefits - Competitive salary and performance-based bonuses. - Comprehensive health benefits. - Flexible work arrangements. Company Description TraceLink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.

• At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds needed trust in healthcare systems. To accomplish this our teams harness the power of data and AI-technology to unlock groundbreaking medical insights and convert those insights into action that result in optimal patient outcomes and accelerates an equitable and inclusive drug development lifecycle. • Visit h1.co to learn more about us.