MTP Brasil

• You will work across the entire platform using a variety of web technologies, including Node.js, TypeScript, and AWS, producing clean, scalable code, integrating back-end data and primarily designing user interfaces and functional, user-friendly web layouts using HTML, CSS, and React.js.

• Design, build and maintain Azure-based infrastructure using Terraform modules (IaaS and PaaS resources) as part of new projects or updates required for production environments • Troubleshoot IaaS and PaaS issues reported through incidents in ServiceNow and meet ticket closure SLAs • Documentation and knowledge sharing: create and maintain environment diagrams, runbooks/procedure manuals, operational guides, and best-practice documents • Communicate with internal business partners, including providing guidance on application design

• The L3 Engineer will be responsible for Digital DevOps operations, performing code deployments, technology upgrades, and support for critical environments. • The role requires work in troubleshooting and monitoring incidents related to: - Development languages - COTS applications - Cloud and on-premises infrastructure • The professional should have a broad business and technology perspective to resolve critical and strategic support challenges. • Service delivery will be executed through internal teams, vendors, and managed service contracts, ensuring compliance with SLAs/SLOs for Level 2 and Level 3 application support. • Key Responsibilities: - Creation and management of servers and clusters - Application maintenance and support - Infrastructure management and deployments - Database administration (procedures, triggers, etc.)

• We are looking for a talented and experienced Cloud Engineer to join our growing team. • The Cloud Platform Engineer will be responsible for operating, monitoring, and maintaining our multiple Azure subscriptions and associated global applications. • This is a cloud infrastructure role. • Work closely with other data professionals, software engineers, and business stakeholders to build, maintain, and support efficient, scalable, and secure data pipelines. • Design, build, and maintain Azure-based infrastructure using Terraform modules (IaaS and PaaS resources).

• O Senior Microsoft AI Developer é responsável por projetar, desenvolver e evoluir soluções avançadas baseadas em IA, utilizando tecnologias Microsoft e Azure. • Essa função exige profundo conhecimento técnico, forte senso de ownership e capacidade de entregar soluções escaláveis de Generative AI em ambientes corporativos complexos. • O profissional atuará em estreita colaboração com times multifuncionais para projetar e implementar sistemas avançados de IA, incluindo frameworks multiagentes e soluções de automação inteligente, viabilizando transformação e inovação de negócios em escala. • Design, desenvolvimento e implementação de soluções de software baseadas em IA, utilizando Azure AI Foundry, Azure OpenAI e tecnologias Microsoft relacionadas. • Arquitetar e construir sistemas multiagentes e frameworks avançados de execução de tarefas com IA. • Projetar e integrar Graph connectors, plugins de API e Azure AI Search para suportar soluções corporativas inteligentes. • Traduzir requisitos complexos de negócio em arquiteturas técnicas escaláveis e seguras. • Atuar como responsável técnico pelas soluções, garantindo qualidade, performance, segurança e manutenibilidade. • Colaborar com times multidisciplinares (engenharia, produto, UX e stakeholders de negócio) para entregar resultados alinhados aos objetivos estratégicos. • Estabelecer e garantir boas práticas de engenharia, incluindo code reviews, documentação, estratégias de teste e padrões técnicos. • Investigar e resolver problemas complexos ao longo de todo o ciclo de vida do desenvolvimento de software. • Comunicar-se de forma clara com stakeholders técnicos e não técnicos, influenciando decisões e promovendo alinhamento. • Mentorar e apoiar outros engenheiros, contribuindo para a evolução técnica do time e melhoria contínua.

• Profissional experiente em segurança cloud, com sólido entendimento de processos de DevOps, change management e configuration management • Faz parte de uma equipe responsável pelo desenvolvimento, atualização e testes de políticas de segurança cloud • Criação e manutenção de pipelines para publicação dessas políticas nos ambientes adequados • Atua com controles preventivos e detectivos de segurança para mitigação de riscos cibernéticos em cloud • Traduz políticas de Segurança da Informação em controles técnicos aplicados ao ambiente Azure

• Desenvolver e executar planos de teste abrangentes, casos de teste e procedimentos de teste para garantir a qualidade da aplicação; • Colaborar com desenvolvedores, analistas de negócios e outros membros da equipe para entender os requisitos, funcionalidades e casos de uso esperados; • Identificar, registrar, documentar e acompanhar bugs e outras questões de qualidade; • Realizar testes funcionais, de regressão, de integração e de performance para validar a aplicação; • Participar de revisões de especificação de requisitos e sessões de planejamento de projeto; • Estabelecer e promover as melhores práticas de processo de QA; • Auxiliar na definição de métricas e KPIs de qualidade e garantir que as metas sejam atingidas.

• Be responsible for the ticket throughout its entire lifecycle, including follow-ups (strong focus on communication with the customer). • Provide second-level support with product- or process-specific knowledge. • Review, publish, and retire knowledge base articles. • Collaborate with the Level 1 (L1) team to improve first-contact resolution rates. • Troubleshoot tickets assigned by the Service Desk. • Participate in application-related ceremonies. • Support testing to prepare new features. • Create and update: - Onboarding guides (Getting Started) - Guides in Pendo - Chatbot scripts - Documentation updates in response to product or process changes.

• Integration engineering and delivery. • Manage the full integrations lifecycle (requirements, design, build, testing, deployment and operations) using: IntegrationHub / Spokes, Flow Designer, MID Servers, REST/SOAP APIs, Webhooks, message queues. • Ensure API standards, versioning and access control. • Lead integrations between multiple systems, ensuring: data quality, reconciliation, scale performance, reliability, observability and support. • Define and manage SLOs/SLIs (availability, latency, throughput and error rates). • Implement monitoring, alerts, dashboards and runbooks. • Conduct incident RCA, problem management and continuous improvement. • Coordinate hypercare and post-upgrade validation during ServiceNow releases, as well as security, compliance and governance activities. • Apply security-by-design principles including: OAuth2, mTLS, secret rotation, least privilege and data minimization. • Ensure auditability and compliance with governance and risk controls. • Promote an OOB-first (out-of-the-box) and low-code-first approach where possible; align stakeholders and working model. • Collaborate with Product Owners, Architects and global teams. • Translate business needs into integration contracts and SLAs; lead a virtual squad and mentor developers across multiple time zones.

• Design solutions that align business requirements with the platform's native capabilities, delivering value and measurable outcomes. • Manage product roadmaps and contribute to the strategy for evolving features and offerings. • Collaborate with global, cross-functional teams to translate requirements into: - User stories. - Technical specifications. - Act as a technical subject matter expert (SME) on ServiceNow products and their value to the organization. - Guide development teams and stakeholders, prioritizing out-of-the-box (OOB) functionality and minimizing customizations. - Troubleshoot issues and build trust through solutions aligned with PwC's global strategies.