• Provide comprehensive support, repair, and assistance to retail locations regarding POS software and hardware issues. • Repair and maintain equipment, including Point of Sale terminals, scanners/scales, printers, drawers, monitors, keyboards, and computers, along with their relevant software. • Assist in the setup and installation of new hardware and POS-related software. • Perform troubleshooting on core system remote devices. • Engage in various computer-related break-fix repairs as needed. • Effectively manage time, prioritize tasks, and work independently while maintaining strong communication with store staff.

• Serve as the final level of support (L3) for solutions developed in Microsoft Copilot Studio. • Investigate complex incidents, perform advanced troubleshooting, and conduct root cause analyses (RCA). • Implement permanent fixes to improve the stability and reliability of solutions. • Support deployments, environment management, and ALM processes for the Power Platform. • Diagnose issues involving integrations, APIs, SharePoint Online, Microsoft 365, authentication, and custom connectors. • Create and maintain technical documentation, runbooks, SOPs, and knowledge articles. • Collaborate with global teams to ensure the continuous evolution of Agentic AI solutions.

• Contribute to the Product Support Backlog. • Keep the CX, Engineering, and Business teams up-to-date. • Quick-solve issues escalated by the 1st support level (CX team). • Regularly check our monitoring tools, respond to alerts, and create new monitors when necessary. • Be a part of the Incident Management and post-mortem processes (detection, creation of an Incident, research, follow-up). • Build detailed reports on KPIs and trends. • Availability for the on-call rotation.

• Assists and relieves the executive of administrative type functions to increase the time an executive has available for executive level responsibilities. • Take care of a wide variety of complex situations and conflicts involving the clerical and administrative function of the office that often cannot be brought to the attention of the executive. • Responsible for ensuring assigned duties are completed on time and in accordance with leaderships requirements. • May be required to schedule travel, manage collection of documentation, and review and send messages in support of the team. • Experience with the planning and coordination of multiple concurrent tasks, each with strict deadlines. • Ability to perform and track multiple tasks. • Excellent organizational skills. • Excellent written and verbal communication skills.