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Planet Depos logo
Planet Depos

Worldwide Court Reporting & Litigation Technology

Operations Specialist

OperationsOperationsOtherRemoteSeniorTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

108 days ago

Salary

$24 - $26 / hour

Seniority

Senior

Bachelor Degree3 yrs expExperience acceptedEnglish

Job Description

Operations Specialist

Planet Depos

• Monitor and promptly respond to urgent emails received in public folders during non-business hours. • Resolve matters through completion and communicate required follow-up to appropriate Department Managers. • Answer and manage calls received through the after-hours emergency line. • Build and maintain strong working relationships with domestic and international clients, court reporters, videographers, interpreters, and vendors. • Identify and assign appropriate resources to cover urgent or time-sensitive job requests. • Format, review, and distribute rough draft transcripts to clients and accurately process final transcripts according to company standards. • Provide cross-functional support to other departments during peak periods or operational needs.

Job Requirements

  • Bachelor’s degree preferred, or a minimum of three (3) years of experience in a customer service–focused environment.
  • Demonstrated analytical thinking, sound judgment, and strong problem-solving capabilities.
  • Proficient in Microsoft Office applications (Outlook, Word, Excel, and Teams).
  • Ability and eagerness to learn and apply processes and protocols across multiple departments.
  • Excellent interpersonal and communication skills, with the ability to interact professionally and effectively with customers in real-time.
  • Strong organizational skills with the ability to prioritize tasks, manage competing deadlines, and thrive in a collaborative team environment.
  • Proven ability to maintain professionalism, discretion, and confidentiality in all interactions and work settings.

Benefits

  • Medical
  • Dental
  • Vision
  • Voluntary Term Life Insurance
  • Voluntary Whole Life Insurance
  • Voluntary Long Term Disability
  • PTO
  • Paid Holidays
  • 401(k)
  • Employee Assistance Program (EAP)

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