• Conducting Medicare Annual Wellness Visits via telehealth in accordance with CMS guidelines, ensuring all required assessments and screenings are completed. • Virtually reviewing and updating patient medical histories, including medication lists, immunization records, and family history. • Assessing patients’ current health status, including vital signs when available, cognitive function, and risk factors for chronic diseases, utilizing remote monitoring tools when applicable. • Providing patient education on preventive measures, lifestyle changes, and available community resources to promote overall health and well-being through virtual consultations. • Developing and updating personalized prevention plans based on individual patient needs and physician guidance. • Collaborating with the supervising physician to ensure accurate documentation and follow-up on any identified health concerns using electronic health record systems. • Identifying any HCC codes requiring recapture reporting to CMS. • Maintaining comprehensive and accurate patient records in compliance with HIPAA and organizational standards, particularly in a remote environment. • Facilitating virtual referrals to appropriate healthcare services and specialists as needed. • Monitoring patient progress and adherence to personalized prevention plans, providing support and making adjustments as necessary through telehealth follow-ups. • Staying current on Medicare guidelines, telehealth best practices, preventive care practices, and chronic disease management strategies. • Participating in virtual team meetings, training sessions, and continuing education to maintain and enhance clinical skills.

• Provide Tier 1 and Tier 2 technical support for employees across hardware, software, SaaS applications, and collaboration tools. • Identify, troubleshoot, and resolve IT-related issues. • Manage onboarding, offboarding, account provisioning, and access changes. • Administer identity and access management, including SSO, MFA, user accounts, and permissions. • Configure, deploy, and support macOS and Windows devices using Mobile Device Management (MDM) platforms. • Document, prioritize, and resolve support requests using the IT Service Management (ITSM) platform. • Maintain IT assets, software licensing, and operational documentation. • Collaborate with other IT teams to resolve technical issues and improve Enterprise IT operations.

• Act as an agent of change to migrate the organization from ad-hoc, Slack-based support to structured, ticket-based workflows using JIRA and Monday.com • Lead incident response as the primary "showrunner," providing data-driven updates and managing stakeholder expectations during high-pressure outages. • Design and scale incident management playbooks to support rapid company growth, including M&A-related technology integrations (e.g., Okta provisioning, system migrations). • Coordinate global, "follow-the-sun" support models, managing BPO/contractor teams to ensure 24/7 service stability. • Conduct post-incident reviews (RCAs) to identify trends, oversee corrective measures, and establish long-term preventive strategies.

• Provide leadership, direction, and coaching across a cross-functional IT team, including systems administration, help desk, software development, database administration, B2B/EDI, and web design; oversee recruitment of new talent as necessary. • Maintain overall responsibility for the company’s infrastructure and partner closely with the Senior Systems Administrator. • Evaluate the current environment and develop and maintain a technology and platform roadmap; analyze system performance and recommend corrective and preemptive actions. • Oversee the software development lifecycle (SDLC), from design and implementation to testing and deployment, in partnership with the Principal Software Engineer and Development Team Lead, leaning on deep development expertise for technical direction while ensuring quality, standards, and documentation. • Manage project intake, scoping, prioritization, and resource allocation across both infrastructure and development initiatives, adapting to evolving business needs and competing timelines. • Collaborate with internal stakeholders to translate business requirements into technical requirements, building a strong network of cross-functional collaboration within the organization, with support from the Operations Project Manager. • Identify potential risks in projects and operations and develop strategies to mitigate them. • Oversee teams that implement changes in hardware and software, ensuring seamless integration of new technologies and minimal disruption to operations. • Oversee the company’s e-commerce and B2B platforms and the ERP environment, supporting reliable EDI and cXML transactions and an effective online customer experience. • Work with direct reports to develop, implement, and enforce IT policies, standards, documentation, and security and compliance practices, particularly under CMMC Level 2 requirements. • Act as a senior technical escalation point, providing insight and assistance in resolving complex technical and operational challenges. • Conduct performance evaluations, identify opportunities for growth, and facilitate professional development plans for the team. • Foster a culture of continuous improvement, innovation, and knowledge sharing, both within the team and across the company. • Conduct research on emerging technologies and trends and develop plans for investing in systems that increase cost-effectiveness and flexibility. • Other duties as required, based on business and departmental needs and goals.