• Provide leadership, direction, and coaching across a cross-functional IT team, including systems administration, help desk, software development, database administration, B2B/EDI, and web design; oversee recruitment of new talent as necessary. • Maintain overall responsibility for the company’s infrastructure and partner closely with the Senior Systems Administrator. • Evaluate the current environment and develop and maintain a technology and platform roadmap; analyze system performance and recommend corrective and preemptive actions. • Oversee the software development lifecycle (SDLC), from design and implementation to testing and deployment, in partnership with the Principal Software Engineer and Development Team Lead, leaning on deep development expertise for technical direction while ensuring quality, standards, and documentation. • Manage project intake, scoping, prioritization, and resource allocation across both infrastructure and development initiatives, adapting to evolving business needs and competing timelines. • Collaborate with internal stakeholders to translate business requirements into technical requirements, building a strong network of cross-functional collaboration within the organization, with support from the Operations Project Manager. • Identify potential risks in projects and operations and develop strategies to mitigate them. • Oversee teams that implement changes in hardware and software, ensuring seamless integration of new technologies and minimal disruption to operations. • Oversee the company’s e-commerce and B2B platforms and the ERP environment, supporting reliable EDI and cXML transactions and an effective online customer experience. • Work with direct reports to develop, implement, and enforce IT policies, standards, documentation, and security and compliance practices, particularly under CMMC Level 2 requirements. • Act as a senior technical escalation point, providing insight and assistance in resolving complex technical and operational challenges. • Conduct performance evaluations, identify opportunities for growth, and facilitate professional development plans for the team. • Foster a culture of continuous improvement, innovation, and knowledge sharing, both within the team and across the company. • Conduct research on emerging technologies and trends and develop plans for investing in systems that increase cost-effectiveness and flexibility. • Other duties as required, based on business and departmental needs and goals.

• Lead the underwriting of conservation finance loans (such as Forest Resilience Bonds, or FRBs): Build collaborative relationships with and conduct diligence on borrowers • Conduct credit and financial statement analysis as inputs to the investment process • Coordinate with Blue Forest Project Development team to set, manage, and execute against transaction timelines • Build and maintain Excel models and analytical tools • Coordinate with Portfolio Managers to incorporate transaction information into fund models, plans, and analysis • Support the design, development, and closing of conservation finance funds, investment vehicles, and strategies: Evaluate conservation finance opportunities through desktop research, internal and external networking, and stakeholder engagement • Contribute to business development and partnership efforts with Project Development team, Director of Conservation Finance, and other senior leaders • Manage conservation finance investments: Monitor loan-level financial performance and compliance; maintain financial models • Oversee flow of funds and information between Blue Forest and counterparties, including loan principal and interest payments; interface with Accounting team as needed • Maintain key counterparty relationships • Participate in ongoing dialogue with Blue Forest Project Development team and other stakeholders regarding investment strategy, risks, and future opportunities • Help manage conservation finance portfolios and facilities: Monitor portfolio-level financial performance, facility deployment, and adherence to governance processes; maintain financial models • Coordinate risk management procedures and management of problem loans • Support investor reporting • Continuously improve and progressively assume ownership of Blue Forest finance practices, processes, systems, and documentation • Support Blue Forest Communications, Fundraising, and other teams in developing written content about conservation finance • Contribute to ad hoc and structured internal trainings on financial topics

• Manage and grow relationships with Australian clients. • Serve as the trusted advisor and primary point of contact for assigned accounts. • Conduct regular client meetings, service reviews, and business planning sessions. • Understand client business objectives and technology requirements. • Ensure high levels of customer satisfaction and long-term client retention. • Identify opportunities to expand M2S services, including: IT Managed Services, Enterprise Integration, Celigo Implementation, IT Offshoring, Business Process Outsourcing (BPO), Cloud Services, Digital Transformation Projects, Application Support Services. • Prepare proposals, solution presentations, and commercial quotations while working closely with technical and delivery teams. • Coordinate with Australian and offshore delivery teams. • Monitor project progress and client satisfaction. • Manage risks, issues, and escalations. • Ensure delivery against agreed Service Level Agreements (SLAs). • Support the transition of projects into ongoing managed services. • Manage contract renewals and account growth. • Track account performance against revenue and profitability targets. • Identify upsell and cross-sell opportunities. • Support contract negotiations and commercial discussions.

• Own tier 1-2 support across hardware, software, SaaS apps, and remote connectivity, with a customer-service-first mindset • Execute employee lifecycle workflows (onboarding, offboarding, role changes) and improve assigned steps through automation and process refinement • Administer identity and access management: provisioning, SSO, group and role-based access across core systems • Maintain day-to-day device fleet health via MDM (device compliance, endpoint protection, patching, configuration) • Support SOC 2, ISO, and HIPAA compliance through evidence collection, access review prep, and control adherence • Work across our core tools - Okta (or similar), Jira, Notion, Linear - to triage, track, and resolve requests • Create and update operational documentation for owned workflows • Partner with People, Security, and Engineering on cross-functional projects