Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Technology Solution Center Analyst Lead within PNC's Technology organization, you will be based in Strongsville, Ohio or Pittsburgh, PA. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Location: This is a remote role in Strongsville, OH or Pittsburgh, PA Schedule: Monday – Friday, 9:00 AM – 6:00 PM As a Technology Solution Center (TSC) Analyst Lead within PNC’s Technology Service Desk organization, you will serve as a point of contact responsible for delivering high-quality technical support across the enterprise. This role combines hands-on troubleshooting with ensuring efficient resolution of technology issues while maintaining exceptional customer service standards. You will operate within a fast-paced, multi-channel support environment, providing assistance via chat and ticketing systems. The role requires strong technical aptitude, communication skills, and the ability to manage escalations. Key Responsibilities Service Desk Operations • Act as an escalation point for complex technical issues, ensuring timely and accurate resolution while minimizing business impact. Multi-Channel Support Delivery • Provide support through chat and ticketing platforms, while maintaining quality and responsiveness. This role may require phone support based on business needs. Incident & Ticket Management • Create, document, track, and resolve incidents using tools such as ServiceNow or similar ITSM platforms. Ensure proper prioritization, categorization, and documentation of issues. Technical Troubleshooting • Diagnose and resolve hardware, software, network, and access-related issues across a variety of systems and applications. Customer Experience Excellence • Deliver a high level of customer service by clearly communicating technical solutions to non-technical users and maintaining professionalism in all interactions. Team Leadership & Support • Provide guidance, coaching, and support to junior analysts, as needed. Process Improvement • Identify trends in incidents and recommend process improvements, knowledge base enhancements, and automation opportunities to increase efficiency. Compliance & Security • Adhere to organizational policies, security standards, and confidentiality requirements, especially while working in a remote environment. Required Qualifications • Proven Service Desk / IT Support experience in a professional environment • Strong experience handling chat-based technical support • Familiarity with ticketing systems (ServiceNow preferred) • Demonstrated ability to manage high-volume chat support • Solid IT background (hardware, software, networking fundamentals) • Excellent troubleshooting, communication, and customer service skills Work Environment • Fully remote role requiring a quiet, secure, and distraction-free workspace • Must meet PNC’s standards for data privacy and confidentiality • Reliable internet connection and ability to work standard business hours Key Success Factors • Ability to balance speed and quality in a high-volume support environment • Strong multitasking and prioritization skills • Leadership mindset with a focus on team collaboration and continuous improvement • Commitment to delivering a best-in-class user support experience This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description - Provides support and problem resolution for technology products and applications. Utilizes utilities and tools to provide remote/onsite technical support services on end user software and hardware. - Manages and performs business process analysis projects and related assignments for the management team to include research, presentation and resolution of problems and recommendations for improvements. - Resolves incidents and fulfills requests in accordance with knowledge documentation. - Assist with overall performance analysis for all aspects of the Technology Solution Center operations including data analysis, trend analysis, graphing, presentation development and delivery. - Participates in the creation of functional requirements for IT systems that will improve the effectiveness and efficiency of operations. - Supports leadership with knowledge management, training, new product support, and other specialties/projects. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: - Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. - Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred SkillsCollaboration, Communication, Customer Solutions, Data Architecture Development, End Users, Problem Resolution, Teamwork, Technical Support CompetenciesCall Center Technologies, Customer Support Operations, Hardware Infrastructure, Help Desk, Problem Solving, Technical Troubleshooting Work ExperienceRoles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 4+ years of related business or functional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. EducationAssociates CertificationsNo Required Certification(s) LicensesNo Required License(s) Pay Transparency Base Salary: $41,250.00 – $68,750.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. Application Window Generally, this opening is expected to be posted for two business days from 07/20/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations StatementIf an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO)PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Role Description We are looking for a detail-oriented and analytically driven Remediation & Takedown Analyst to join our threat intelligence team in the Philippines. In this role, you will investigate and mitigate online threats - including phishing websites, fraudulent domains, and social media impersonations - while working closely with cross-functional teams and external partners to protect organizations from evolving cyber threats. This is an excellent opportunity for someone passionate about information security who wants to build hands-on experience in threat intelligence, digital investigations, and online threat remediation. Key Responsibilities - Analyze phishing websites, social media impersonations, threat actors, attack tools, and techniques - Mitigate malicious online content, such as phishing sites and fraudulent domains, in line with company policies and legal standards - Monitor and respond to remediation events using Argos' Remediation Module, tracking cases closely from initiation through resolution - Collaborate with internal teams to gather intelligence and coordinate timely responses to cyber threats - Monitor emerging cyber threats and provide proactive recommendations to strengthen defenses - Identify and develop data sources including the darknet and social media to collect relevant intelligence, while maintaining online avatars for research purposes - Build and maintain relationships with external partners to enable effective collaboration on threat mitigation efforts Qualifications - Around 2 years of experience in intelligence analysis processes, including OSINT and WEBINT gathering, link analysis, or threat actor profiling or a Bachelor's degree in Computer Science, Information Security, Cybersecurity, or a related field - Working understanding of internet domain fundamentals, including domain registration, DNS, and web hosting - Fluent English proficiency, both spoken and written - A genuine passion for information security and a commitment to service excellence - Strong communication and collaboration skills for working effectively with cross-functional teams - Excellent attention to detail and problem-solving abilities, with strong multitasking and prioritization skills Nice to Have - Knowledge of legal and regulatory requirements related to cybercrime - Information security certifications - Prior experience in customer-facing roles Requirements - CP Department: Exposure Management - Office Location: Philippines Remote - Career site Category: Cyber Security Services

• Exercise incident handling processes across Windows, Mac, and Linux platforms • Perform basic malware analysis • Develop and improve processes for incident detection and the execution of countermeasures • Produce high-quality written and verbal communications, recommendations, and findings to customer management.

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: CrowdStrike is looking for highly motivated, self-driven, Cyber Security Analysts dedicated to making a difference in global security by protecting organizations against the most advanced attackers in the world. Our CrowdStrike virtual security operations center offers opportunities to expand your skill set through a wide variety of experiences, detecting and responding to incidents as they occur in real-time for our customers. Am I an Analyst, Falcon Complete Team? - Do you see yourself technically skilled enough to help protect and defend our customers on the frontlines of the cyber battlegrounds? - Are you self-motivated and looking for an opportunity to rapidly accelerate your skills? - Do you crave new and innovative work that actually matters to your customer? - Do you have an Incident Response or Information Security background that you’re not fully utilizing? - Do you pride yourself on delivering excellent customer service? - Do you love working around like-minded, smart people who you can learn from and mentor on a daily basis? - Willing and able to work your allocated shift as part of our global, follow the sun team? The allocated shifts are all daytime shifts, and span either Mon to Fri, Wed to Sat or Sun to Wed for a 38-hour work week. The shifts incorporating weekend days are 4-day work weeks with slightly longer work days compared to the 5-day work week shift. Changes of an allocated shift can be considered depending on operational requirements. What You'll Do: - Exercise incident handling processes across Windows, Mac, and Linux platforms. - Perform basic malware analysis. - Develop and improve processes for incident detection and the execution of countermeasures - Produce high-quality written and verbal communications, recommendations, and findings to customer management. Successful candidates will have experience in one or more of the following areas: - Working in a SOC, Malware Analysis or IR environment - Incident Handling: experience conducting or managing incident response for organizations, investigating targeted threats such as the Advanced Persistent Threat, Organized Crime, and Hacktivists. - Computer Forensic Analysis: a background using a variety of forensic analysis tools in incident response investigations to determine the extent and scope of compromise. - Systems Administration: an understanding of system internals is required to understand how to implement and execute countermeasures and remediation. - Network Forensic Analysis: knowledge of network protocols, network analysis tools, and ability to perform analysis of associated network logs. - Malware Analysis: ability to perform static and dynamic malware analysis to understand the nature of malware - Incident Remediation: strong understanding of targeted attacks and able to create customized tactical and strategic remediation plans for compromised organizations. - Network Operations and Architecture/Engineering: strong understanding of secure network architecture and strong background in performing network operations. - Programming/Scripting: experience coding in C, C#, VB, Python, Perl, Ruby on Rails, and .NET. - Emerging and Innovative Technologies: understanding of applications and uses of Artificial Intelligence or Machine Learning in the cyber security domain. - Prior experience with CrowdStrike Falcon is a plus Additionally, all candidates must possess the following qualifications: - Strong problem solving skills - Ability to handle high pressure situations in a productive and professional manner - Capable of completing technical tasks without supervision. - Strong time management skills with the ability to multitask - Experience with Mac OS, Windows, and Unix operating systems - Desire to grow and expand both technical and soft skills. - A passion for all things Cyber Security - Ability to foster a positive work environment and attitude. - Strong verbal and communication skills with the ability to explain difficult technical concepts to audiences with varying levels of technical ability (candidates with Japanese written and verbal skills are highly encouraged to apply) - Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes. - Education: Bachelors or Masters degree in Computer Science, Computer Engineering, Maths, Information Security, Cybersecurity, or related areas of study; or equivalent work experience. - Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes. The Falcon Complete team is a veteran and reservist friendly workplace. #LI-BS1 #LI-Remote Benefits of Working at CrowdStrike: - Market leader in compensation and equity awards - Comprehensive physical and mental wellness programs - Competitive vacation and holidays for recharge - Paid parental and adoption leaves - Professional development opportunities for all employees regardless of level or role - Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections - Vibrant office culture with world class amenities - Great Place to Work Certified™ across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.