Role Description The Provider Sales & Operations Manager is responsible for owning and driving revenue targets across DentalPlans.com's provider-facing programs. This role leads sales performance, provider success, and operational execution across the provider lifecycle, converting provider interactions into enrolled, engaged, and producing practices. A key focus is expanding provider participation, increasing program adoption, strengthening provider relationships, and identifying growth opportunities that enhance value for practices and patients. The ideal candidate is a revenue-oriented operator who combines analytical rigor with the ability to build, unify, and scale provider-facing teams in a fast-paced, performance-driven environment. This position is Remote within the United States with up to 10% travel as needed. What you will do: - Operations & Performance Management - Oversee daily, weekly, and monthly execution plans across Provider Programs including marketing and operations to meet sales, quality, and service targets. - Drive provider enrollment growth, production and program adoption through targeted sales strategies, performance management and continuous optimization. - Monitor and drive team metrics and business trends; proactively identify performance gaps, root causes, and corrective actions. - Develop and execute operational improvement strategies that increase provider satisfaction, retention and service effectiveness. - Design and launch a tiered provider recognition program that differentiates high-performing practices, with structured benefits, engagement touchpoints, and retention strategies tailored to each tier. - Manage the BPO vendor relationship for Provider Care, including performance reviews, SLA adherence, and continuous improvement initiatives. - Develop and manage a provider retention program for at-risk practices considering opt-out, including proactive outreach, education on member impact, and value reinforcement strategies to reduce practice churn. - Manage internal workflows and escalation paths across inbound and outbound functions; identify opportunities to reduce handle time, improve first-contact resolution, and resolve service or operational issues that impact provider or member experience. - Manage cross-functional partnerships supporting provider data feeds, fee schedule management, provider maintenance, and data accuracy initiatives. - Conduct regular QA and call reviews across both inbound and outbound functions; calibrate quality standards and adjust training as needed. - Prepare and present weekly, monthly, and quarterly performance reporting, business insights and leadership updates. - Provider Marketing Program (Sales) - Lead, coach, and develop the PMP Team Lead and outbound agent team to achieve and exceed revenue and enrollment targets, including referral production and program growth goals. - Continuously refine the sales programs including messaging frameworks, competitive counter-tactics, and product education tailored to dental practices. - Institutionalize consistent brand and value proposition messaging across all outbound sales touchpoints. - Identify high-value practice opportunities and lead targeted outreach or re-engagement initiatives to increase new membership recommendations. - Oversee recruitment, onboarding, and training for the PMP team; serve as the point-person for new hire ramp programs. - Manage and optimize commission and incentive programs for agents. - Ensure dentist list integrity; refine data collection processes and target criteria to improve outreach efficiency. - Provider Care (Inbound Operations) - Oversee the BPO-managed Provider Care team, which handles inbound calls from dental practices related to eligibility verification, plan information, fee schedules, and practice data updates. - Define and enforce service standards, response time targets, and quality benchmarks for inbound provider interactions. - Ensure that dental office inquiries across all communication channels are responded to within established SLA windows. - Define and operationalize the Provider Care-to-PMP enrollment pipeline as a core revenue driver including handoff workflows, CRM requirements, quality standards for warm transfers and conversion metrics. - Cross-Functional Collaboration & Strategy - Partner with Product Marketing to align provider outreach with broader campaigns, develop spiffs, and support lead movement through the funnel. - Establish and manage a dentist advisory board to collect actionable feedback, validate program value, and inform ongoing. - Maintain a continuous feedback loop with Product to surface provider and practice pain points that inform roadmap decisions. - Define and oversee tradeshow and practice outreach strategies, including event selection, targeting, performance goals and post-event follow-up activities. - Evaluate and optimize CRM capabilities across the Provider functions, identifying opportunities to improve lead tracking, enrollment attributions, field activities, streamlined workflows and operational efficiency. - Identify trends impacting provider-facing operations and make data-driven recommendations to reduce friction and improve outcomes. - Maintain deep expertise in dental savings plans, provider strategies, market trends and provider facing programs. - Serve as voice of the provider by identifying trends, feedback and operational pain points and partnering with Product and Product Marketing and other areas of the business to improve the provider and member experience. Qualifications - Typically, a bachelor’s degree or global equivalent in related discipline. Master's degree or global equivalent a plus. - Typically, 10 or more years of increasing responsibility and complexity in terms of any applicable professional experience; 1 or more years of management experience. - Strong management and leadership skills and ability to attract, retain, motivate, develop and mentor team members for high performance. - Outstanding verbal and written communication skills and ability to resolve disputes effectively. - Excellent presentation and public speaking skills. - Excellent independent decision making, analysis and problem solving skills. - Understand and act on financial information that contributes to business profitability. - Ability to plan and manage successful projects; understand available resources, develop timeline, budget, assign tasks and areas of responsibility. - Lead team(s) to achieve company goals in creative and effective ways. - Excellent planning and organizational skills and techniques. - Communicate effectively with senior management. - Good negotiating skills and ability to effectively manage outsourced relationships. - Ability to influence, build relationships, understand organizational complexities and manage conflict. - Broad professional and managerial skills with a good understanding of industry practices and company policies and procedures. - Ability to lead virtual teams. - Demonstrated ability to manage metrics-driven sales and service operations, including KPI design, performance tracking, and agent coaching. - Experience managing or overseeing BPO or outsourced contact center relationships. - Ability to analyze data from multiple sources, identify trends and inconsistencies, and develop action plans for improvement. - Experience designing and managing commission and incentive programs for outbound agents. - Familiarity with eligibility verification processes or provider data management in a healthcare or dental context a plus. - Experience with digital marketing, value-based content development, and dentist-facing sales and service. - Strong project management skills, with the ability to orchestrate, prioritize, and execute multiple initiatives. - Knowledge of customer segmentation, relational database concepts, and reporting systems. - Strong analytical, quantitative, and reasoning skills. - Ability to multi-task and perform well under pressure in a fast-paced, target-driven environment. - Strong leadership and coaching skills, including experience developing frontline team leads. What will set you apart: - Master's degree or global equivalent a plus. - Good understanding of industry practices. - 5+ years of Customer Success or account management experience. Benefits - The posted range for this position is $105,000-$120,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. - Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. - This position is eligible for a bonus target not reflected in the range. - A robust benefits package including health coverage, retirement savings with company match, paid time off, parental leave, wellbeing resources, education support, and MORE!

• lead and develop a channel operations team responsible for the end-to-end partner lifecycle—onboarding, ongoing maintenance, training, performance monitoring, and offboarding—ensuring operational readiness to support the commercial organization’s revenue objectives across the Electrification segment • manage the authorized channel partner onboarding process end-to-end—including qualification assessments, due diligence coordination with Compliance, agreement execution, system setup, and initial enablement—ensuring new partners (distributors, value-added resellers, system integrators, and EPC partners) are operational and aligned to GE Vernova’s standards before engaging commercially • administer and maintain the partner tiering and certification framework, tracking partner compliance with performance thresholds, competency requirements, and contractual obligations; coordinate with Compliance to ensure ongoing adherence to GE Vernova’s integrity, trade control, and regulatory requirements • own the partner training and enablement operations—coordinating certification programs, commercial toolkits, product updates, and platform access—to ensure authorized channel partners maintain current knowledge of GE Vernova’s Electrification solutions (switchgear, transformers, protection & control, grid automation) • execute partner offboarding processes when required—including contract termination coordination, system deactivation, transition planning, and knowledge transfer—in close partnership with Legal, Compliance, and the commercial team to minimize business disruption and protect GE Vernova’s interests • maintain accurate partner records, documentation, and operational data within GE Vernova’s CRM (Salesforce) and partner management systems; provide the commercial organization with reliable pipeline support, deal registration administration, and reporting to enable informed decision-making • establish and enforce channel governance policies—including deal registration rules, pricing guardrails, territory management, and channel conflict resolution protocols—in close coordination with Compliance, Legal, and Finance to ensure all partner activities meet GE Vernova’s integrity and trade control standards • support the commercial organization in quarterly business reviews (QBRs) and annual partner planning sessions by preparing data-driven performance scorecards, partner health assessments, and operational readiness reports • collaborate cross-functionally with Product Management, Marketing, Supply Chain, Services, Compliance, and Finance to ensure seamless partner operations, resolve operational escalations, and continuously improve channel processes • serve as the operational voice of the channel internally surfacing process gaps, partner readiness issues, and compliance risks to commercial leadership and recommending corrective actions to improve partner experience and operational efficiency • monitor partner operational performance metrics (onboarding cycle time, training completion rates, compliance audit results, offboarding timeliness) and implement continuous improvement initiatives to drive operational excellence across the channel ecosystem • ensure authorized channel partners maintain compliance with GE Vernova’s brand standards, safety protocols, sustainability commitments, and contractual obligations throughout the partner lifecycle, escalating non-compliance to Compliance and commercial leadership as appropriate

Role Description This is an administrative, non-selling role focused on sales enablement and CRM (HubSpot) management. The person will not join sales demos or sell directly. They sit between sales and marketing, keeping HubSpot data clean and current, managing direct email outreach campaigns, building enablement content on key differentiators to support the sales team, and managing the flow of contact data from MQL to SQL. - Own day-to-day HubSpot management: creating and updating opportunities/deals, tagging contacts, sending notifications, and keeping records current. - Serve as the internal HubSpot subject matter expert so leadership no longer needs to make manual tweaks, updates, or reminders in the CRM. - Manage the handoff of contact and account data from marketing (MQL) through to sales (SQL). - Build and maintain sales enablement materials, including proposal materials and internal reference content. - Manage direct email outreach campaigns to support pipeline generation. - Develop content on key differentiators (competitive positioning, value proposition messaging) to support the sales team. - Support demo-related enablement (for example, click-through tutorials or supporting material based on demos run by other team members), without personally running live demos. - Maintain CRM data hygiene: identify missing, incomplete, or inaccurate records (for example, deal amounts that don't match the products attached) and correct or flag them. - Document and enforce sales process standards so the team follows a consistent process without ongoing manual oversight from leadership. Qualifications - Hands-on experience with HubSpot (creating opportunities/deals, contact tagging, notifications) or a comparable CRM. - Experience supporting sales operations or sales enablement functions (for example: defining sales goals, supporting commission/incentive structure design, sales motion design). - Strong organizational and documentation skills, comfortable owning process and data hygiene without heavy supervision. - Ability to work cross-functionally between sales and marketing teams. Requirements - Experience with HubSpot admin-level functions (automations, workflow connections), not just day to day usage. - Experience with Salesforce administration and automations (including tools like Zapier). - Experience with data hygiene/sanitization processes, including identifying and correcting inaccurate CRM records. - SQL and/or Snowflake experience for pulling and validating data. - Prior experience in the trucking, freight, or logistics industry (not required, but relevant given LoadStop's market). Benefits - Full-time, Remote position. - Location: DHA Phase 6, Lahore, Pakistan. Company Description TekHQS is a global technology and AI-driven solutions company delivering scalable SaaS, Cloud, AI/ML, Blockchain/Web3, DevOps, and enterprise software solutions to startups and enterprise clients worldwide. - With a team of 300+ professionals across the USA, UK, UAE, Qatar, Pakistan, and India, we specialize in building high-performance digital products across Logistics, FinTech, Healthcare, and emerging technology sectors. - At TekHQS, we foster a culture of innovation, ownership, and continuous growth, empowering our teams to build impactful technology that drives real business transformation.

• Partner directly with sales and sales support leaders to identify execution gaps and deliver targeted enablement that improves team performance. • Own and execute leader-focused enablement initiatives, including coaching sessions, pre-briefs, and reinforcement tied to real selling scenarios. • Equip leaders with practical tools and frameworks to improve coaching effectiveness, deal inspection, and reinforcement of key selling motions. • Support leaders in applying enablement through ongoing coaching, inspection, and reinforcement within their teams. • Drive plays, processes, and expectations through leader-led coaching, team meetings, and deal-level engagement. • Identify patterns in team performance, coaching effectiveness, and execution consistency to inform continuous improvement of enablement programs.