Sunbytes offers 𝗱𝗲𝗱𝗶𝗰𝗮𝘁𝗲𝗱 𝘁𝗲𝗮𝗺𝘀 of 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗲𝗿𝐬 for custom software development.
Tech Lead
Location
Malaysia
Posted
5 days ago
Salary
0
Seniority
Senior
Job Description
Tech Lead
Sunbytes
• Serve as an escalation point and resolve complex technical issues. • Handle customer inquiries via phone, email, chat, or portal. • Coordinate with teams to resolve incidents quickly. • Handle daily tasks in Active Directory such as creating new user accounts, resetting passwords, and disabling accounts for leavers. • Support end-users with Windows 10/11 issues, including software installation, running Windows updates, and updating drivers. • Assist remote users with VPN connection issues to ensure they can access company data. • Document, maintain and update the knowledge base. • Communicate with clients when needed.
Job Requirements
- Around 2-4 years of experience in a technical support or service desk role.
- Experience in leadership roles is a plus.
- Fluent in English, and Mandarin, both written and spoken.
- Active Directory: User management, password resets, account unlocks, user creation, and terminations.
- VPN Support for End Users: General troubleshooting for remote and domain-joined devices.
- Windows 10/11 Troubleshooting: Driver updates, OS updates, software installation, and basic issue diagnosis.
- MacOS knowledge is a plus.
- Good communication skills and the ability to lead small teams.
- Detail-oriented with strong organizational and follow-through skills.
Benefits
- Leave : 30 days per year, including all holidays (based on a 12-month contract).
- Allowances : Competitive Shift Allowances (Night/Weekend).
- Learning & Development: Access to training programs and sponsorship for IT certifications.
- Compensation Growth: Annual salary review and performance-based bonus.
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