Title: Corporate Receptionist Location: Richmond Australia Job Description: - Full time job requisition id R0015329 - Enjoy a role where every day is different in a supportive, growth focused culture! - Make an impact supporting all REA employees and visitors daily with your great customer service skills! - 12-month fixed term role based on-site in the Melbourne office, Monday – Friday Our commitment to Diversity, Equity, and Inclusion We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch. Join our Talent Neighbourhood Keen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood! #LI-ONSITE The REA experience The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow. Some of our Perks & Benefits include: A hybrid and flexible approach to working Flexible leave options including, birthday leave and purchase additional leave Flexible parental leave offering for primary and secondary carers Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity Hackdays so you can bring your big ideas to life Who we’re looking for A real people person! A quick learner and multi-tasker Exceptional phone manner Work productively in a fast paced and agile environment Someone who likes to smile, laugh, and have fun with staff Look at tricky situations through a solutions-focused lens Ability to lift light weight furniture and parcels in a safe way Superior organisation skills Maintain a professional and polished appearance, adhering to a smart casual dress code A proactive and approachable demeanour – a positive outlook is everything! Someone who is tech-savvy and keen to keep learning A team player – you take a proactive approach to supporting your team and enjoy work collaboratively We're REA With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home. Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to have been named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women. Where the team fits in The Workplace Receptionist sits within The Finance and Business Services team, or FaBS as we like to call them, which is the engine room of the REA Group. The team is comprised of Finance, Workplace Experience & Procurement, Investor Relations and Corporate Development. For our Workplace team, the staff are our customers, we look after them. We support our people and give them a pleasant and safe working experience in the office and at home. We’re onsite, front of house, and always offering a helping hand. Whilst we are looking for someone to be at our front desk, the role is not just answering the phone and greeting people with a smile. It’s about continually finding ways to improve the current office environment, looking after the space and culture, and ultimately creating a space that everyone is proud to work in. What the role is all about Act as the main point of contact and front-of-house for all visitors and guests to REA Manage incoming / outgoing calls, emails, Slacks, and in-person enquiries Communicate facility and office updates to staff via the appropriate channels Be responsible for our visitor management system, ensuring our guests to the office do the right thing Maintain security and access register and ensure all guests to REA and signed in and out appropriately Ensure staff common and amenity areas such as mail room, breakfast area, and reception are well maintained Monitor and action PWG (Procurement & Workplace) tickets that relate to reception, including couriers, new starters and departures, lockers, events, catering, etc Be responsible for reception duties for states outside of Melbourne and Sydney, as well as remote workers Be responsible in the coordination of REA internal social events across all states Assist the WHS Committee group to implement workplace safety programs and information in and around the office Assist the Sustainability team to implement sustainable measures in and around the office Assist the People Services team to implement parking, benefits, new starter and departures, and policies Assist to maintain team internal intranet pages on REA intranet with relevant information and updates to staff Act as both an REA First Aider or Warden (training will be provided)

Role Description We are seeking a highly motivated and organized Remote Virtual Receptionist to join our team. As a Remote Virtual Receptionist, you will be responsible for providing exceptional customer service and administrative support to our clients and team members. This is a full-time, remote position. - Answer incoming calls and respond to inquiries from clients and team members - Schedule and manage appointments and meetings for team members - Maintain accurate and up-to-date records of client information and interactions - Assist with data entry and record keeping tasks - Provide administrative support to various departments as needed - Handle customer complaints and provide appropriate solutions - Collaborate with team members to ensure efficient and effective communication and operations - Perform other duties as assigned Qualifications - High school diploma or equivalent - 1-2 years of experience in a customer service or administrative role - Excellent communication and interpersonal skills - Strong organizational and time-management skills - Proficient in Microsoft Office and other relevant software - Ability to work independently and in a team environment - Comfortable with using technology and learning new systems - Must be able to work full-time, Monday-Friday during regular business hours - Must have a quiet and distraction-free workspace at home Benefits - Competitive salary - Comprehensive benefits package including medical, dental, and vision coverage - Paid time off and holidays - Opportunities for professional growth and development - A supportive and collaborative work environment

• Answer incoming patient calls, text messages, patient portal communications and emails within departmental goals and SLAs and provide accurate responses. • Handle tasks within Sollis’ task management system, Navigator, in a timely and efficient manner, completing each task thoroughly. • Understand regional nuances such as clinic hours, on-site services etc., to better assist members and direct requests to appropriate team members. • Book appointments based on the patient’s desired time and location accommodating their requests based on company policy • Keep up to date with Sollis marketing promotions, offerings, changes etc, to enhance the member experience. • Act as a cross-functional liaison between departments including but not limited to, Care Navigation, Operations, Medical, Revenue and Billing. • Screen patients to obtain demographic and appointment information and input it into our CRM and our EHR. • Maintain a professional, positive, and poised attitude when interacting with members. • Ensure that all policies and procedures are closely followed to provide a high-quality patient experience • Performs related duties as required

• Schedule, reschedule, and confirm patient appointments. • Answer incoming calls and respond to patient enquiries professionally and efficiently. • Coordinate communication between patients, healthcare providers, and other departments. • Maintain accurate patient records and update healthcare systems. • Assist patients with appointment-related questions and follow-up requests. • Monitor provider schedules and ensure appointments are appropriately allocated. • Coordinate referrals and follow-up appointments where required. • Verify patients' insurance eligibility and benefits. • Obtain and process prior authorisations for medical services and treatments. • Coordinate home healthcare services and specialist referrals as required. • Work closely with case managers, clinicians, and healthcare providers to ensure continuity of patient care. • Ensure all patient information is captured accurately and maintained confidentially. • Respond to emails and other patient communications in a timely manner. • Support the day-to-day administrative operations of the healthcare team. • Deliver a professional, compassionate, and patient-focused experience throughout every interaction.