• Lead the migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect • Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services • Develop and integrate custom chat widgets and portals, including JWT authentication and secure API invocation • Build and maintain custom widgets using AWS SDKs and APIs for enhanced agent and customer experiences • Collaborate with cross-functional teams to integrate Amazon Connect with CRM platforms (e.g., Salesforce, ServiceNow) • Implement GenAI-powered solutions for customer and agent interactions using Amazon Bedrock, OpenAI, and other LLMs • Ensure robust security, scalability, and compliance across all digital implementations • Troubleshoot and optimize Amazon Connect digital setups, including routing, flows, and channel configurations

• Manage technical projects for multiple clients simultaneously while liaising between multiple internal and external stakeholders • Resolve complex technical issues leveraging your core knowledge of various ERP products (JD Edwards, Oracle E-Business Suite, Hyperion, and SAP) to liaise with our extensive support staff • Skillfully addresses client questions or concerns, including difficult or pointed questions as needed • Installs software tools associated with supported ERP products • Hosts calls with clients and prospects to guide them through Rimini Street Technical Onboarding requirements • Plan and manage projects to establish remote access to a client’s network • Manage technical tasks related to performing a software archive at client site or via a cloud hosted solution • Manages multiple projects in Salesforce Collaborative Product Development tool • Executes continual process improvements to improve efficiency and effectiveness • Tracks and Records evidence for ISO compliance and ensures timely status updates • Host and participate in client calls off normal business hours as required to address and help resolve mission critical tasks for clients • Be able to offer alternative solutions to client remote access or environment related issues, under the pressure of a tight deadline

- Capture client needs and requirements - Design solution architectures - Execute deployment and ongoing management strategies for customer projects - Assist with presales efforts and scoping services engagements - Present to prospective clients

• CACI is seeking an experienced Senior MECM Enterprise Engineer to join our dynamic IT team • The successful candidate will be responsible for the design, implementation, and lifecycle management of enterprise-scale MECM infrastructures • This role requires advanced technical expertise in Windows Server, Active Directory, and SQL Server • The engineer will oversee multi-tier MECM hierarchies, ensure compliance with organizational and DoD cybersecurity standards, and lead large-scale migration and modernization efforts • Design, implement, and manage multi-tier MECM infrastructures, including Central Administration Sites (CAS), Primary Sites, and Secondary Sites • Plan and execute MECM version upgrades, site migrations, and cloud-hosted deployments within Microsoft Azure environments • Develop and maintain MECM functions such as application deployment, patch management, operating system deployment (OSD), and compliance baselines • Administer and optimize SQL Server databases for MECM, including replication, indexing, and query performance tuning • Integrate MECM with Intune, Entra ID (Azure AD), Automation platforms, and other cloud services as part of hybrid management strategies • Collaborate with cybersecurity teams to implement DISA STIGs, vulnerability mitigation, and endpoint protection integration • Establish and maintain MECM role-based access control (RBAC), boundary groups, and distribution point hierarchies • Develop automation scripts in PowerShell to streamline MECM administrative functions and reporting • Provide Tier III/IV support for MECM operations and assist with troubleshooting enterprise endpoint management issues • Document system architecture, configurations, and standard operating procedures in accordance with enterprise engineering best practices • Design and document robust, scalable, and efficient solutions that align with business objectives • Collaborate with cross-functional teams to translate business requirements into technical solutions