Miratech logo
Miratech

Helping Visionaries Change the World

Senior Amazon Connect Engineer

EngineerEngineerFull TimeRemoteSeniorTeam 501-1,000Since 1989H1B No SponsorCompany SiteLinkedIn

Location

India

Posted

94 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglishAWSDynamoDBServiceNow

Job Description

Senior Amazon Connect Engineer

Miratech

• Lead the migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect • Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services • Develop and integrate custom chat widgets and portals, including JWT authentication and secure API invocation • Build and maintain custom widgets using AWS SDKs and APIs for enhanced agent and customer experiences • Collaborate with cross-functional teams to integrate Amazon Connect with CRM platforms (e.g., Salesforce, ServiceNow) • Implement GenAI-powered solutions for customer and agent interactions using Amazon Bedrock, OpenAI, and other LLMs • Ensure robust security, scalability, and compliance across all digital implementations • Troubleshoot and optimize Amazon Connect digital setups, including routing, flows, and channel configurations

Job Requirements

  • 5+ years of experience in contact center platforms, with at least 3 years in Amazon Connect
  • At least 2 years of hands-on experience implementing digital channels (chat, chatbot, SMS, email, WhatsApp)
  • Strong proficiency in AWS services: Lambda, API Gateway, DynamoDB, S3, CloudWatch, Cognito, etc.
  • Experience with JWT setup, secure API invocation, and portal/chat widget integration
  • Proven ability to develop custom widgets using AWS SDKs and APIs
  • Familiarity with GenAI tools and frameworks (Amazon Bedrock, OpenAI, LangChain, etc.)
  • Experience in designing and implementing Amazon Connect digital routing and flows
  • Strong problem-solving skills and ability to work in agile, fast-paced environments
  • AWS Certified Developer or Solutions Architect is a plus
  • Experience with Genesys and LivePerson migrations is a plus
  • Exposure to regulated industries (e.g., healthcare, finance) with compliance frameworks like HIPAA is a plus

Benefits

  • Health insurance
  • Language courses
  • Relocation program
  • Professional development opportunities
  • Certification programs
  • Mentorship and talent investment programs

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