Helping Visionaries Change the World
Senior Amazon Connect Engineer
Location
India
Posted
94 days ago
Salary
0
Seniority
Senior
Job Description
Senior Amazon Connect Engineer
Miratech
• Lead the migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect • Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services • Develop and integrate custom chat widgets and portals, including JWT authentication and secure API invocation • Build and maintain custom widgets using AWS SDKs and APIs for enhanced agent and customer experiences • Collaborate with cross-functional teams to integrate Amazon Connect with CRM platforms (e.g., Salesforce, ServiceNow) • Implement GenAI-powered solutions for customer and agent interactions using Amazon Bedrock, OpenAI, and other LLMs • Ensure robust security, scalability, and compliance across all digital implementations • Troubleshoot and optimize Amazon Connect digital setups, including routing, flows, and channel configurations
Job Requirements
- 5+ years of experience in contact center platforms, with at least 3 years in Amazon Connect
- At least 2 years of hands-on experience implementing digital channels (chat, chatbot, SMS, email, WhatsApp)
- Strong proficiency in AWS services: Lambda, API Gateway, DynamoDB, S3, CloudWatch, Cognito, etc.
- Experience with JWT setup, secure API invocation, and portal/chat widget integration
- Proven ability to develop custom widgets using AWS SDKs and APIs
- Familiarity with GenAI tools and frameworks (Amazon Bedrock, OpenAI, LangChain, etc.)
- Experience in designing and implementing Amazon Connect digital routing and flows
- Strong problem-solving skills and ability to work in agile, fast-paced environments
- AWS Certified Developer or Solutions Architect is a plus
- Experience with Genesys and LivePerson migrations is a plus
- Exposure to regulated industries (e.g., healthcare, finance) with compliance frameworks like HIPAA is a plus
Benefits
- Health insurance
- Language courses
- Relocation program
- Professional development opportunities
- Certification programs
- Mentorship and talent investment programs
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