Get a dedicated assistant to grow your business starting at $10/hr
Client Relations Specialist
Location
Philippines
Posted
7 days ago
Salary
₱32K - ₱38K / month
Seniority
Mid Level
Job Description
Client Relations Specialist
Magic, Inc
• Hold a portfolio of client-assistant pairings • Treat every inbound inquiry with urgency • Run onboarding for new clients and assistants • Own 30-day success check-ins and ongoing follow-ups • Take the lead on win-back conversations • Collect and pass along client feedback
Job Requirements
- 2+ years of client-facing support experience with US clients
- Strong written and spoken English
- Experience with escalations, retention conversations, and account ownership
- Ability to reliably work overlapping US hours (10 PM–7 AM PHT)
- Prior night shift experience required
- Comfort with CRM tools (HubSpot preferred)
Benefits
- Training Reality
- Product & Skills Training
- Immersion Training
- Schedule: Monday–Friday, 10 PM–7 AM PHT
- Zero absences allowed (medical emergencies only, with documentation)
- 80% or higher required on daily assessments, mock calls, and immersion KPIs to continue
- Full focus, consistent attendance, professionalism, and proactive engagement required
- Fully remote work from preferred location
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