Title: Customer Renewals Specialist Location: San Jose United States Job Description: time type Full time job requisition id JR1348 About Us: Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential. Our opportunity: As a Customer Renewal Specialist at Automation Anywhere, the leader in Agentic Process Automation (APA), you'll play a pivotal role in ensuring our clients continue to maximize value from our innovative, industry-leading solutions. In this role, you'll be responsible for managing and negotiating complex, high-value renewal contracts (typically $3M–$5M), working with senior business and technical stakeholders. Your background in renewals owning and driving renewal outcomes for a portfolio of enterprise accounts, particularly within the SaaS or subscription space, will set you up for success. If you're ready to join a dynamic team, drive revenue growth, and make a measurable impact, we want to hear from you! Who you’ll report to: This role reports to Sr. Manager, Customer Retention Location: San Jose, CA Office- 3 to 4 days in office You’ll make an impact by being responsible for: - Meeting or exceeding assigned objectives and quotas for renewal business - Working closely with Customer Success, Sales, Contract Ops, and Support teams to stay updated with customer issues and problems affecting customer retention - Working closely with the Sales Team to track any upsell or cross opportunities and ensure renewals stay on track - Identifying "at-risk" renewal clients early in the cycle and defining and addressing issues inhibiting a successful, timely renewal - Educating and effectively communicating the value of company solutions to client decision-makers, including 'C-level' business leaders, technical staff, legal, security, and operations personnel in prospective accounts - Maintaining, updating, and managing all Salesforce.com renewal opportunities You will be a great fit if you have: - 4+ years of Renewal or Customer Retention experience - Experience in pricing and negotiating enterprise-sized contracts - Experience using Salesforce.com as CRM required - Software Sales experience; SaaS or subscription sales is preferred - Experience and knowledge of AI, Automation, and/or APA preferred You excel in these key competencies: - High problem-solving ability to learn and adapt quickly, while being a self-starter - Team-oriented with the ability to succeed in an entrepreneurial environment - Committed, enthusiastic, and coachable with a desire to thrive in a sales environment - Strong presentation and communication skills (verbal, written, and listening) - Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily The on-target earnings (base salary + on-target incentives) for this position is $120,000 - $150,000 a year. The salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, and abilities of the applicant in alignment with market data and other factors. This position is also eligible for equity and a full range of medical and other benefits. Ready to Revolutionize Work? Join Us. This is an opportunity to work with a global, passionate team pioneering technology that’s redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great. Job Segment/Keywords: SaaS, Enterprise, Agentic Process Automation, Customer Retention, Renewal, Contract Negotiation, Contract Pricing Negotiation, GenAI, APA, Customer Renewal Specialist, On-site, San Jose #LI-DE1 Benefits and perks you’ll appreciate: - Flexible work schedule / remote roles - Unlimited Personal Time Off - 12 holidays off per year - 4 days volunteer time off per year - Eligible for 4 company Achievement days off per year - Variety of health care and well-being benefits - Paid family/parental leave - We are a designated “Best Place to Work” for 2 years in a row! Learn more here - Newsweek’s Top 100 Most Loved Workplaces in America 2023 – Learn more here Automation Anywhere is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email At this time, we typically do not offer visa sponsorship for this position. Candidates should generally be authorized to work in the United States without the need for current or future sponsorship. All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.

• Generate and quality-check internal and external reports, ensuring the timely and accurate delivery of data to customers. • Process standard customer data requests, delivering reports, data files, and resolving any issues as necessary. • Manage and resolve cases in Salesforce, addressing customer data inquiries and issues in a timely manner to meet service quality metrics. • Respond to escalated phone calls from customers regarding data-related questions or issues, providing timely and effective solutions. • Convert customer data into requested formats, ensuring accuracy and proper delivery. • Investigate and troubleshoot simple data issues, performing technical checks to ensure accuracy before data delivery. • Submit and manage sample pull orders and retrieval requests, ensuring timely and accurate sample handling. • Process updates to internal systems such as GS LIMS and Genomics databases to maintain accurate data records. • Maintain accurate records of communications related to parentage permissions. • Work with Sales, Customer Success, and other teams to provide data-related support and assist with customer data requests. • Assist with customer visits and provide basic training as required. • Actively participate in team meetings, huddles, and training sessions to continuously learn and improve skills. • Perform additional tasks as assigned by management.

• Responsible for the first escalation point within the Customer Asset Management team • Resolve complex situations that require advanced level of troubleshooting • Review processes for improvements with Supervisor • Step in when the Supervisor is unavailable • Coordinate with other departments to ensure customer satisfaction

• Understand HCP office process and offer electronic solutions (i.e. portals) that will improve the patient Rx experience. • Thoroughly understand and represent AbbVie’s HCP facing portals and other electronic solutions serving as a subject matter expert. • Partner with AbbVie field teams to implement and offer solutions to HCPs in assigned territory. • Working with an HCP office, evaluate and diagnose areas of delay and disruption that may occur for patients in their Rx experience to determine if an AbbVie digital solution may be helpful for the patient. • Develop relationship with HCP offices using a portal/solution and provide regular updates on new functionality matching new or unused features with patient needs. • Communicate with AbbVie field teams in a compliant manner.