Customer Data Specialist I
Location
Nebraska
Posted
1 day ago
Salary
0
Seniority
Junior
Job Description
Customer Data Specialist I
Neogen Corporation
• Generate and quality-check internal and external reports, ensuring the timely and accurate delivery of data to customers. • Process standard customer data requests, delivering reports, data files, and resolving any issues as necessary. • Manage and resolve cases in Salesforce, addressing customer data inquiries and issues in a timely manner to meet service quality metrics. • Respond to escalated phone calls from customers regarding data-related questions or issues, providing timely and effective solutions. • Convert customer data into requested formats, ensuring accuracy and proper delivery. • Investigate and troubleshoot simple data issues, performing technical checks to ensure accuracy before data delivery. • Submit and manage sample pull orders and retrieval requests, ensuring timely and accurate sample handling. • Process updates to internal systems such as GS LIMS and Genomics databases to maintain accurate data records. • Maintain accurate records of communications related to parentage permissions. • Work with Sales, Customer Success, and other teams to provide data-related support and assist with customer data requests. • Assist with customer visits and provide basic training as required. • Actively participate in team meetings, huddles, and training sessions to continuously learn and improve skills. • Perform additional tasks as assigned by management.
Job Requirements
- 1-3 years of customer service experience with a focus on handling customer inquiries and delivering quality service.
- Bachelor’s degree or equivalent experience at Neogen.
- Strong attention to detail with a commitment to accuracy in data management, reporting, and delivery to ensure customer satisfaction.
- Proficient technical skills with a strong ability to work with software and data systems.
- Quick learner with the ability to adapt to and become proficient in new software and tools.
- Excellent interpersonal and communication skills (both verbal and written), with the ability to engage with both internal teams and external customers in a clear, professional manner.
- Ability to prioritize tasks effectively based on customer needs and deadlines.
- Proficiency in Microsoft Office; advanced knowledge of Excel is strongly preferred for handling complex data tasks.
- Experience with Laboratory Information Management Systems (LIMS) and Genomics systems is a plus, providing familiarity with internal data management processes.
- Previous experience working with Salesforce is preferred, enhancing the ability to navigate customer service cases and track customer interactions effectively.
- SQL experience is preferred, enabling effective querying and management of customer data when needed.
Benefits
- Benefits starting on Day One – Medical, dental, and vision coverage begin on your first day of employment.
- 401(k) with company match – Invest in your future with retirement savings and company contributions.
- Paid Time Off (PTO) – Enjoy generous paid time off so you can rest, recharge, and spend time with those who matter most.
- Career Growth Opportunities – We are committed to promoting from within and providing the tools, training, and support to help you grow your career.
- Meaningful Work – Be part of a team whose work has a real impact on our customers, communities, and the world around us.
- Collaborative Culture – Join a team that values innovation, respect, teamwork, and continuous improvement.
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