Role Description We are on a mission to help our Managed Services business unit unleash its full potential, and we are hiring an Agile Program Manager to make that happen. If you are passionate about driving strategic outcomes through disciplined Agile delivery, and you thrive in complex, fast-moving environments where technology, people, and process intersect, this role was built for you. As an Agile Program Manager for Managed Services, you will own a portfolio of strategic and operational improvement initiatives delivered by our team of ITSM Administrators and Application Developers. These initiatives span advanced technology integrations, AI automations, cloud migration scenarios, and Managed Services infrastructure tooling, all driven through an Agile-first approach. You will also own the internal release management process, governing the end-to-end coordination of cross-platform integrations, software upgrades, and innovative AI solution development across the Managed Services environment. You will play a meaningful role in shaping how knowledge flows through and from our strategic and operational improvement initiatives, ensuring that each initiative produces the structured knowledge assets that support our internal teams and our customers long after go-live. What you'll do: - Agile delivery leadership - Lead end-to-end Agile delivery for Managed Services strategic and operational improvement initiatives. - Drive adoption and continuous improvement of Agile methods and practices across delivery teams. - Facilitate Agile ceremonies ensuring meaningful outcomes. - Manage and maintain delivery backlogs in collaboration with technical leads and service owners. - Assist in team development and mentor team members in Agile principles. - Promote empowerment of the team and ensure high levels of quality. - Planning, communication, and change management - Gather requirements from technical leads for communication and change management plans. - Develop delivery roadmaps, initiative charters, and status reporting artifacts. - Lead stakeholder communications across technical and non-technical audiences. - Coordinate cross-functional dependencies across initiatives. - Manage risk identification and mitigation planning. - Apply strong influencing and negotiating skills. - Continuous service improvement and process excellence - Champion a culture of Continuous Service Improvement (CSI). - Apply process excellence methodologies to identify inefficiencies. - Support ITSM process implementation workstreams. - Collaborate with service owners to ensure alignment to ITIL standards. - Track and report delivery metrics and execution KPIs. - Release management - Own and manage the internal release management process for Managed Services. - Establish and maintain a release calendar. - Lead release readiness reviews. - Coordinate with ITSM Administrators, Application Developers, and vendor partners. - Champion innovation pipeline governance for AI solution development. - Knowledge management support - Gather key knowledge requirements for knowledge articles. - Identify existing knowledge sources for incorporation into the Service Knowledge Management System. - Identify user groups and audiences for knowledge management activities. - Review net-new knowledge articles prior to publication. - Collate knowledge requirements and gaps across the initiative portfolio. Qualifications - 5+ years of experience with Scrum and Agile methodologies in a technology delivery environment. - PMI-ACP, CAPM, PMP, CSM, or equivalent Agile or program management certification. - Experience in ITSM process implementations and Continuous Service Improvements. - Experience managing a release management process in a technology or managed services environment. - Effective interpersonal skills including mentoring, coaching, collaborating, and team building. - Strong analytical, planning, and organizational skills. - Ability to grasp high-level technical concepts quickly. - Excellent oral and written communication skills. - Creative approach to problem-solving. - Strong focus on CSI and process re-engineering. - Strong influencing and negotiating skills. - 2+ years’ experience with ITSM process and ITIL Foundations v4 (or latest v5) preferred. - Post-secondary education in Project Management, Information Technology, or Communications preferred. - Experience with ServiceNow, Jira, Confluence, or similar PPM tools preferred. Compensation - A reasonable estimate of the current base pay range for this position in Texas and Chicago is $84,750 to $113,000 annually + 10% as target incentives. - A reasonable estimate of the current base pay range for this position in Florida and Colorado is $85,880 to $107,350 annually + 10% as target incentives. - Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. Benefits - Health and Wellbeing: Medical, Dental, and Vision Care, Flexible Spending Account, Employee Assistance Program. - Financial Benefits: 401k Plan with Company Matching, Life and Disability Insurance. - Paid Time Off: PTO and Sick Leave (starting at 20 days per year), Holidays, Parental Leave, Volunteer Days, Bereavement Leave. - Additional Perks: Employee Discount Program.

Role Description The Strategic Sourcing Manager - Professional Services position will manage the strategic sourcing and contract lifecycle of professional services including but not limited to: - Marketing - Communications - People solutions - Corporate services - Facility management They will lead and advise on negotiations when assigned, perform 3rd party supplier due diligence, and perform market/industry research to help build and enrich a procurement pipeline. Responsibilities: - Lead strategic sourcing for new professional services purchases – conducting needs assessments, managing RFx processes and negotiating enterprise agreements. - Own the renewal management for existing contracts, initiating reviews 90+ days before expiration to optimize terms and right-size licenses. - Analyze and build TCO and ROI models, so contracting teams can build contracts to support KPI compliance by our supplier base. - Partner with key business stakeholders to assess needs and build requirements for RFx events. - Maintain supplier relationships through structured business reviews, performance tracking and issue resolution. - Feed market intelligence and sourcing insights back to the Professional Services Category Manager to inform broader category strategy. - Engage and participate in special projects or complete other duties as assigned. Qualifications - Bachelor's degree required - 5 years of experience in procurement strategic sourcing and supplier management - Deep knowledge of consulting and service deliverable-based contracts - Strong analytical capabilities – comfortable with spend data, utilization metrics and TCO modeling Requirements - The national pay rate range is $98,230 to $186,220 Benefits Baker Tilly offers a comprehensive compensation and benefits package to eligible employees.

• Responsible for planning and executing programs in accordance with program development strategy. • Develop, track, and manage the progress of the global development program to defined milestones. • Coordinate regular team meeting schedules, draft agendas and provide meeting minutes, action items and progress reports according to program management best practices. • Work with team leadership and governance bodies to develop program plans and in translating detailed scientific information into high level strategic presentations. • Identify and resolve issues and conflicts within the program team. • Identify and manage program dependencies and critical path using appropriate tracking tools. • Identify and manage risks across the program; escalate whenever appropriate. • Develop and facilitate team planning sessions. • With team input, draft and manage program budgets and highlight budget changes where needed. • Provide internal program management support to core and sub teams, as necessary. • Assume additional responsibilities that are commensurate with experience and expertise such as independently leading sub teams. • Support process improvement initiatives, e.g., program management processes guidance, risk management, etc.

Role Description Contribute to the implementation of the GLC Work-plan and Logistics Cluster Strategy, contributing to the GLC undertaking to strengthen national supply chain resiliency as part of the GLC preparedness activities. Further, ensure that Logistics Cluster operations at field level meet the expectations of partners and donors for logistics and preparedness support through coordination, information management, and service provision. Accountabilities/Responsibilities - Preparedness Project Responsibilities - Coordinate and manage globally the FBPP Project implementation with the respective regional preparedness project managers. - Ensure country and regional project reporting is conducted in a timely fashion to a good standard, and oversee regular information sharing and updates. - Ensure alignment with the Global Logistics Cluster preparedness strategy and design respective project goals and implementation activities. - Report if required to the Logistics Cluster Preparedness working group on the specifics and outputs of the project. - Supervise the Regional Preparedness & Logistics Officers in RBP, RBB and RBJ regions. - Manage FBPP implementation countries in RBD/C region, according to the project methodology. - Coordinate post-closure country activities, including debriefing activities and support in lessons learnt. - Advise deployed preparedness officer in project setup to ensure global project objectives are reflected in a country specific project LogFrame. - Ensure budget planning, spend, and monitoring are conducted in line with project norms and methodologies. - Coordinate with other GLC departments where and when applicable, with particular attention to the synergies between FBPP and Training. - Lead the regular review of monitoring and evaluation mechanisms to ensure effective and sustainable activity implementation. - Responsibilities in Case of Logistics Cluster Emergency Response - Support field operations as required, in close coordination with the GLC Management team. - Desk Duties - Deploy to cluster operations in the field as Logistics Cluster Coordinator and undertake field support mission to ongoing operations when needed. - Provide expert support/guidelines to the Field Logistics Cluster Coordinators for a proper understanding of the Cluster approach and mandate. - Identify and build productive relationships at global level with counterparts in UN agencies, NGOs, governments and private sectors. - Plan, organize, facilitate and participate in internal/external trainings or workshops related to the portfolio of activities. - Other relevant duties as required. Deliverables at the End of the Contract - Project has been implemented towards anticipated project milestones globally and per dedicated project region and country. - Monthly project progress monitoring has been conducted for dedicated project countries. - Monthly budget monitoring supported, and budget planning adapted. - In case of operations support, support duties have been met. Qualifications - Advanced University degree in Transport Economics, Supply Chain, international relations, Logistics, Engineering, or related field; or equivalent combination of education and work experience. - A minimum of six to ten years of professional experience including: - Working in an international context. - Responsibility in a logistics and managerial role. - Desirable experience in capacity building. - Previous experience in emergency responses in lead function is crucial. - Desirable experience in Disaster Risk Reduction (DRR), capacity building, and extensive experience in working within international coordination systems. Knowledge & Skills - Ability to meet tight deadlines and work autonomously under pressure with minimum supervision and as part of a team. - Good communication skills; excellent written and analytical skills. - Knowledge of logistics operations and systems; knowledge of humanitarian reform/cluster concept. - Experience using Microsoft Excel, and sound knowledge of Microsoft Windows, MS Word, MS PowerPoint and other related software. - Intercultural skills essential. - Willingness to work in challenging environments / field locations. Languages - Fluency in spoken and written English is required. - An additional UN language is a strong asset.