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Complaints Analyst
Location
United States
Posted
3 days ago
Salary
$23 - $26 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Complaints Analyst
TEKsystems
Role Description We're seeking a Complaints Analyst (Banking Operations) to support complaint intake and routing within a financial services environment. This role is responsible for reviewing customer complaints, categorizing them appropriately, and ensuring they are assigned to the correct team for resolution. - Review and assess incoming customer complaints. - Categorize and route complaints according to established guidelines. - Perform complaint intake, triage, and acknowledgment activities. - Ensure complaint information is accurately documented in internal systems. - Identify missing or incomplete information and obtain clarification as needed. - Communicate with customers and internal stakeholders regarding complaint documentation and intake activities. - Meet established service level expectations and regulatory requirements. - Identify trends, process gaps, and opportunities for improvement. Qualifications - Experience in banking or financial services. - Understanding of consumer banking regulations. - Experience in a deadline-driven environment involving case management, request processing, reporting, operations, or customer service. - Strong attention to detail and organizational skills. - Proficiency with Microsoft Office Suite. - Excellent communication and problem-solving abilities. Requirements - Experience handling or triaging customer complaints. - Experience using PEGA or a similar case management system. - Background in operational risk, compliance, or business process analysis. Benefits - Medical, dental & vision. - Critical Illness, Accident, and Hospital. - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available. - Life Insurance (Voluntary Life & AD&D for the employee and dependents). - Short and long-term disability. - Health Spending Account (HSA). - Transportation benefits. - Employee Assistance Program. - Time Off/Leave (PTO, Vacation or Sick Leave).
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Operations Analyst
AonAon is a London, England, United Kingdom-headquartered company and global provider of risk management services, insurance, reinsurance brokerage, and management
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