• Apply expertise in OSP fiber administration practices to maintain and enhance the fiber network. • Analyze OTDR testing to assess fiber optic cable integrity and analyze test results to ensure optimal performance. • Utilize GIS-based fiber management systems for network planning and updates. • Review construction as-built drawings and maintain accurate and up-to-date network records. • Manage relationships with vendors and cross-functional teams, ensuring smooth coordination of tasks and deliverables. • Lead and manage multiple projects simultaneously, ensuring all tasks are prioritized and completed within deadlines. • Monitor OKRs and dashboards to track project progress and outcomes. • Review and edit splice matrices for accuracy and verify new scopes of work. • Maintain data integrity across software tooling systems. • Organize and lead meetings with cross-functional teams to ensure alignment and progress. • Provide guidance and mentorship to team members as needed. • Utilize software tools such as FIM, ACC, Gaudi, Ultron, and Glassworks (where applicable).

• Design, configure, and optimize both self-hosted and cloud environments • Conduct migrations from self-hosted Atlassian instances to the cloud • Create custom project templates, workflows, reporting solutions, and others • Integrate Atlassian tools with external systems and platforms • Provide post-migration support, including troubleshooting and adjustments • Collaborate with cross-functional teams to turn business needs into technical solutions • Document workflows, processes, and migration steps • Ensure compliance with data privacy and security standards

• Design, configure, and optimize both self-hosted and cloud environments. • Conduct migrations from self-hosted Atlassian instances to the cloud. • Create custom project templates, workflows, reporting solutions, and others. • Integrate Atlassian tools with external systems and platforms. • Provide post-migration support, including troubleshooting and adjustments. • Collaborate with cross-functional teams to turn business needs into technical solutions. • Document workflows, processes, and migration steps. • Ensure compliance with data privacy and security standards.

• Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements. • Build Call flow designs and integration to backend systems using application program interfaces (API). • Manage NICE BU and provide input into solution design, and optimization for network solutions. • Provide routing design and implementation for contact center technology. • Cooperate with the Architecture team to design, develop, and deploy APIs, and consume APIs. • Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise. • Coordinate issue communication and resolution with multiple other tech teams in the event of a problem. • Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies’ tickets.