refurbed

• Shape end-to-end delivery and post-purchase experience • Own UX of AI-augmented support experience • Decide on priority problems to solve backed by customer understanding • Collaborate across squads to maintain coherent experience • Balance customer needs with partner delivery capabilities

• Own the product vision, strategy, and roadmap for refurbed’s AI-powered steering capabilities • Translate the company and product vision into clear product problems, business requirements, decision domains, user stories, and measurable success criteria. • Partner closely with teams to define how ML models and decisioning systems should support marketplace growth. • Identify and prioritize the most valuable use cases for intelligent steering • Work with Data Science and Engineering to define necessary data inputs and model requirements. • Lead discovery into current commercial workflows and decision logic. • Design product mechanisms for human-in-the-loop control • Use experimentation to validate recommendations. • Define and track product KPIs and model-impact metrics. • Communicate complex ML and optimization concepts clearly to stakeholders.

• Own the product vision, strategy, and roadmap • Lead product squads focused on user acquisition and pricing capabilities • Manage and develop a team of Product Managers and an SEO Manager • Work closely with Marketing and Growth • Partner with Data Science and Engineering teams • Help balance customer experience with commercial outcomes • Communicate complex topics clearly to stakeholders • Coach and support team in product discovery and execution

• Lead the Platform and Data Engineering teams • Ensure the technical foundation is stable, scalable, and easy to work with • Manage and support engineers across teams • Facilitate technical discussions and architecture reviews • Contribute to code reviews or technical tasks when needed

Role Description For our Engineering team, we are looking for an experienced Senior Full-Stack Engineer (f/m/x) with a strong background in designing and implementing scalable backend services and intuitive frontend experiences. You’ll work across our Go-based backend and a standards-driven frontend, delivering reliable, high-performance features that power Refurbed’s marketplace and mobile applications. You’ll ensure our web interfaces meet modern HTML and CSS best practices, accessibility and SEO standards, and provide an excellent user experience at scale. Together with you and your talent, we want to make consumption sustainable and build the leading marketplace for refurbished products in Europe. Join us on our mission! Qualifications - Significant experience designing and implementing full stack applications - Strong experience with a backend programming language (Go preferred), and solid frontend experience with JavaScript, modern HTML/CSS, and utility-first CSS frameworks such as Tailwind - Solid understanding of API design, data modeling, and distributed systems - Experience with PostgreSQL, Redis, and event-driven architectures (e.g., gRPC) - You write clean, modular, and maintainable code and care about performance and reliability - Comfortable balancing technical debt and business priorities in fast-paced environments - Independent, goal-oriented, and collaborative with cross-functional teams - Excellent English skills and located in one of the European time zones - Formal education in Computer Science or a related field Requirements - This role is open to Europe-Based Candidates only with valid working rights What You'll Do - Design, build, and maintain scalable APIs in Go that power web and mobile clients - Build and evolve high-traffic, user-facing pages that serve millions of users, ensuring fast load times, excellent usability, and SEO best practices - Collaborate with other engineers, product managers, and designers to deliver new features end-to-end - Improve system performance, monitoring, and developer experience across the stack - Drive technical design, code quality, and architectural improvements through RFCs and reviews - Implement A/B tests and rollout strategies for new features - Ensure data integrity, security, and compliance across all user-facing APIs and systems - Review code, mentor teammates, and contribute to technical interviews Benefits - Decisions should be made based on facts and not by hierarchy levels - We embrace giving and receiving feedback, testing and welcoming new ideas, as well as sharing our knowledge across the company - We learn from our mistakes to improve in the future - You'll have access to a dedicated learning budget within your department to support your growth, whether it's courses, conferences, or other learning opportunities that matter to you - We partner with Likeminded, offering you private sessions with experts for your personal growth and mental health - We frequently host internal workshops, allowing our teams to further develop their skills in different areas and enhancing collaboration across departments - We care about a healthy work/life balance and support a fully remote setting - Possibility to work from our beautiful office in the vibrant heart of Vienna - You will also be invited to take part in our office weeks, happening three times a year, where you will have the chance to work side by side with your colleagues and enjoy team-building events and on-site workshops

Role Description The Markets Lead – Southern Europe / Northern & Western Europe will play a pivotal role in steering refurbed’s commercial planning through data-driven forecasting and cross-functional collaboration for the respective regional markets cluster. This role connects demand planning, market needs, and marketing investments to ensure marketing spend is aligned with overall market strategy. You will: - Work on demand forecasting processes. - Develop analytical frameworks to project sales trends. - Translate marketing and commercial inputs into actionable plans. - Ensure Refurbed’s markets remain agile, sustainable, and growth-focused. - Work closely with performance marketing, category & supply teams, CRM, product, and other commercial teams. Qualifications - 5–7 years of experience in commercial strategy, performance marketing, marketing analytics, or demand planning within e-commerce or marketplace environments. - Strong quantitative and analytical skills; advanced Excel and Looker (or equivalent BI) proficiency. - Solid understanding of marketing metrics and e-commerce funnel KPIs. - Demonstrated deep expertise in Southern European / Northern & Western European market dynamics (cultural, commercial, and competitive). - Able to translate local consumer behavior into marketing strategy; native-level understanding preferred. Requirements - Southern Europe focuses on scaling growth in developing and high-potential Mediterranean markets with strong localization and brand-building needs across Italy, Spain, Portugal, France, and Greece. - North Western Europe focuses on accelerating growth and competitive positioning in mature, high-value markets across Ireland, the UK, Belgium, the Netherlands, and Luxembourg. What You'll Do - Market Lead: Lead a cluster of markets into long-term sustainable success in growth and efficiency. - Commercial Marketing Integration: Serve as the commercial liaison by delivering market projections and insights that inform quarterly reviews and annual/quarterly budget planning. - Marketing Strategy: Define and own the end-to-end marketing strategy for your markets, using strong local consumer knowledge and insights to drive efficient scale and long-term market success. - Cross-Functional Collaboration: Align demand expectations with marketing strategies across teams by translating complex data into actionable, stakeholder-ready insights. - Demand Planning: Develop and communicate data-driven short- and long-term demand forecasts, integrating market KPIs, seasonality, and risk scenarios to guide strategic decisions. - Media Buying: Drive effective upper-funnel media strategy by coordinating with agencies and brand teams, forecasting demand impact, evaluating ROI, and owning post-campaign analyses. - Growth Projects: Identify, evaluate, and lead high-impact, data-driven growth initiatives in collaboration with cross-functional partners. - Location & eligibility: This role is open to candidates based in Europe (including UK) only with a valid right to work. Benefits - Our Culture and Values: Decisions should be made based on facts and not by hierarchy levels. - We embrace giving and receiving feedback, testing and welcoming new ideas, as well as sharing our knowledge across the company. - You fail sometimes? Well, so do we! We’re all just human, let’s learn from our mistakes to improve in the future! - No matter who you love, where you’re from, who you pray to, whether you pee sitting down or standing up – we are a bunch of talented people who enjoy spending our time making a difference! - Personal & Professional Development: Access to a dedicated learning budget within your department to support your growth. - Partnership with Likeminded for private sessions with experts for personal growth and mental health. - Frequent internal workshops to further develop skills and enhance collaboration across departments. - Flexibility: Support for a healthy work/life balance with a fully remote setting or the option to work from our office in Vienna. - Trust to self-organize your work schedule. - Invitation to office weeks three times a year for team-building events and on-site workshops. - …and much more! See https://careers.refurbed.com/ for further insights!

• Run operational and analytical work across Insurance, Extended Warranty, Repair, and Trade-In • Find manual work and automate it • Drive cross-functional projects • Support partner negotiations with insurance carriers • Use prioritisation frameworks to sequence initiatives

• Support cross-market initiatives, commercial planning, and strategic market expansion efforts across Europe • Conduct market analysis, competitor benchmarking, and commercial performance deep-dives across multiple European markets • Support new market assessments, market-entry business cases, and cross-functional expansion initiatives • Assist in developing short and long-term forecasts, commercial planning frameworks, and leadership reporting • Collaborate closely with Marketing, CRM, Brand, Product, Finance, and Supply teams to support strategic commercial initiatives • Support OKR tracking, growth initiatives, partnership evaluations, and campaign performance analyses • Contribute to strategic projects and gradually take ownership of regional initiatives and market expertise development

• Lead the next chapter of refurbed's AI & Tech transformation • Refine and lead refurbed's AI transformation strategy in alignment with business and technology goals • Scale adoption of AI-first ways of working across all functions • Continue to drive company-wide change management: AI literacy and role-specific upskilling • Set direction for internal AI engineering and corporate IT outcomes • Lead and develop a small cross-disciplinary team of AI & IT Engineers and admins

• Lead the design and delivery of AI-powered internal tools and systems that enable refurbed to operate as an AI-native company under our AI & Tech Transformation program. • Act as a product-minded senior back-end engineer for internal AI across teams to identify opportunities, architect solutions, and directly build the back-end services and integrations that embed AI and automation into how employees work. • Partner closely with the Head of Internal Technology & AI on strategy, planning, and execution while providing technical leadership to teams, working closely with core platform Engineering for support. • Measure success in this role by productivity improvements, enabling new capabilities, and adoption of AI tools and new ways of working across the company.