Role Description The Safe and Secure Technology Associate Administrator will support internal and external customers with technical issues and needs related to the safety and security of Carvana team members and assets. The Associate Administrator will use established processes to help identify, troubleshoot, and execute solutions via multiple mediums. This team member will learn and apply technology practices and help to identify opportunities for continuous improvement. What you’ll be doing - Deliver exceptional customer service to our internal and external customers. - Support assigned KPIs related to our Safe and Secure technology. - Take incoming calls and emails related to CCTV, Access Control, or Alarm Monitoring issues and requests. - Communicate with remote users via phone, email, or video calling to troubleshoot problems using (and sometimes without the use of) remote connectivity tools. - Review incoming Help Desk tickets to diagnose problems, gather additional information, identify solutions, and assign to other Safe and Secure resources as applicable. - Learn and assist with the configuration process of our CCTV, Access Control, and Alarm monitoring systems for all new buildings and installations. - Log all technical issues in Jira with the appropriate level of detail needed. - Leverage process standards, naming standards, how-tos, equipment information, and solutions to new problems and provide feedback related to these as needed. - Develop and employ judgment skills to properly evaluate situations and determine if the issue can be resolved quickly over the phone/email or be escalated appropriately. - Escalate issues to appropriate internal channels when the need arises. Qualifications - This is a client-facing support role. The qualifying candidate must be enthusiastic, and energetic and must take pride in helping people solve their Safe and Secure technology problems. - High School diploma or equivalent. - 1+ years of experience in the technical/physical security technology support field. - Intermediate skills in administering Windows Server, Active Directory, DHCP, and other network services. - Solid problem-solving and technical skills and customer service experience. - The ability to effectively communicate with remote users via phone or email and troubleshoot problems using remote connectivity tools or sometimes with the blind. - A continuous learning/growth mindset. Requirements - Experience with CCTV, Access Control, and Alarm Monitoring systems; a big plus if you have experience with Genetec, Slack, Confluence, Cisco Meraki Appliances, and Jira. - An understanding of enterprise network environments. Benefits - Full-time hourly position. - Medical, Dental, and Vision benefits. - 401K with company match. - A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more. - A great wellness program to keep you healthy and happy both physically and mentally. - Access to opportunities to expand your skill set and share your knowledge with others across the organization. - A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development. - A seat in one of the fastest-growing companies in the country.

• Serves as the client’s single point of contact and advocate for technical and security matters across AHEAD Managed Security Services, building trusted relationships with a named client base and a deep understanding of each client’s environment, program maturity, and risk profile. • Acts as a strategic security advisor, aligning managed services capabilities to business objectives, security priorities, and regulatory requirements, and framing every engagement around defined client outcomes rather than task completion. • Owns the client health relationship, proactively monitoring service adoption, outcome attainment, and satisfaction signals, and driving corrective action before issues impact renewal or retention. • Leads the Quarterly Business Review (QBR) operating model, communicating service value, security trends, risk observations, quantified business impact, and a forward-looking strategic roadmap to executive stakeholders. • Champions a platform-first approach, guiding clients toward consolidated SIEM, XDR, and SOAR platforms—including Palo Alto Networks Cortex XSIAM and Cortex XDR as well as other leading technologies—to reduce tool sprawl, improve telemetry coverage, and lower total cost of operations. • Advances AI-enabled and agentic SOC maturity, advising on automation, analytics, and AI-driven detection and response workflows that improve speed, consistency, and analyst efficiency. • Performs risk and maturity assessments and technology evaluations to identify gaps and prioritize remediation and optimization aligned to strategic goals, compliance frameworks, and security best practices. • Supports the adoption, tuning, and optimization of security technologies—SIEM, XDR, SOAR, endpoint telemetry, and threat detection platforms—and partners with clients to improve incident response maturity, detection coverage, and workflow automation. • Understands AHEAD’s value-based packaging and service tiers well enough to speak to clients about coverage options, tradeoffs, and outcomes, and channels client needs and expansion opportunities back to MSS leadership and account teams for packaging review and roadmap planning, applying commercial and client-profitability awareness so engagements are scoped and delivered efficiently. • Acts as a technical liaison and escalation point between the client and AHEAD support, engineering, security operations, and leadership teams, leveraging the Unified Delivery Framework to ensure consistent, high-quality delivery. • Reinforces case quality and defensibility—ensuring incident documentation, investigation notes, and response actions are complete, accurate, and audit-ready—and reviews incidents, trends, and root causes with clients and internal teams to drive continuous improvement. • Partners with Client Directors and Service Account Managers on planning, budgeting, roadmap development, and reporting, and identifies up-sell and cross-sell opportunities tied to demonstrated client value and outcome gaps. • Serves as a strategic contributor to customer satisfaction, client retention, renewal, and long-term trusted-advisor relationships.

• Own the infrastructure-as-code and platform substrate that our security data and automation services run on - from tuning existing services to landing net-new modules and multi-environment rollouts • Design, build, and operate the automations and data pipelines that ingest, transform, and route security data reliably at scale • Extend and harden our continuous delivery and cloud-security posture so every service is deployable, observable, and secure by default • Take partner requests from vague to shipped: scope the problem, propose approaches, choose one, and drive it through design, review, rollout, and operational readiness • Build and maintain integrations across security tools and enterprise platforms - SOAR, SIEM, EDR, vulnerability scanners, ticketing - to accelerate response and reduce toil • Raise the team's AI-augmented engineering floor: shared skills, reusable scaffolds, and a review discipline for AI-generated code • Iterate quickly: prototype, test, ship, learn, improve - and bring the team with you

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Armis from ServiceNow, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. Combined with ServiceNow’s Security and Risk capabilities, as well as Identity Security capabilities from Veza, we bring together all critical capabilities to secure every asset, every identity - incl. AI Agents - across all environments with the right level of context - security, operational and business - to build the first of its kind autonomous defense platform for the Agentic Enterprise. Job Description What you get to do in this role: - Build a team of direct Sales Executives to drive rapid new business sales growth in the region - Build and drive sales strategy for the region in conjunction with Sales Operations to effectively Go-To-Market including understanding the competitive landscape, presence and strength within the region - Actively engage in territory planning, relationship development and opportunity development and driving revenue by supporting and assisting Field Sales Teams in closing opportunities - Recruit, coach and mentor team members to drive excellence - Development of territories and quota for the sales team and effectively communicate to set performance expectations within the team - Manage and report accurate forecast and pipeline to the business - Achievement of annual sales goals on a quarterly and annual basis is required - Engage and align effectively in C-level meetings in order to properly understand customer business requirements - Build effective working relationships with Solution Consulting, Business Units, Professional Services, Marketing, our Partner community and the ServiceNow executive team - Retain and grow existing customer base with regular non-sales customer engagement activities to deliver an excellent customer experience Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - Experience in cybersecurity sales leadership - Extensive track record of new business sales success including presentation and negotiation skills within industry and at C Level - Strong success in recruiting, coaching and managing an exceptional sales team - Strong strategic thinking including analytical and financial planning skills to meet and exceed quotas and goals. - Ownership of accurate CRM reports including current and future quarterly forecasts and opportunity inspection - Experienced in driving sales process and drive effective working relationships with Sales Operations - Ability to understand the 'bigger picture' and business drivers around IT - Ability to build long term strategic and senior level relationships - Ability to adapt and work effectively within a rapidly changing and growing environment - Demonstrates strong business and financial acumen - Built self-motivated sales teams that embrace a culture of collaboration, enthusiasm, and overachievement - Champions and promotes top performers, constantly develops and coaches the team and themselves, and topgrades appropriately - Proven partner relationships and networks, and ability to grow the impact of revenue streams and territory development through the partner ecosystem - Ownership of driving successful pipeline generation activities developed by marketing or the partner community For positions in this location, we offer a base pay of CAD $68,300-$200,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.