Superhuman offers a dynamic hybrid model, and candidates in this role can be based remotely. You may be expected to travel to meet in person during your team’s scheduled collaboration weeks. Managers will determine in-person time according to business needs. This hybrid approach helps foster trust, innovation, and a strong team culture, with the flexibility of working from home, whenever you need focus time. About SuperhumanGrammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Superhuman Docs's collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here. The OpportunityAs a Sr. Manager, Commissions, you will lead the commissions function within our Revenue Operations team. This is a strategic ownership role: you will own our compensation plan design and commissions administration end-to-end, partnering directly with Sales and Revenue leadership to ensure our incentive structures drive the behaviors that move the business forward. This role owns the full lifecycle of commissions: annual and ongoing plan design, quota setting support, commission calculation and payout, systems administration (CaptivateIQ), reporting and analytics, and dispute resolution. You will lead a team responsible for accurate and timely month-over-month execution while also stepping back to ask bigger questions — is this plan still driving the right behavior? What should change as our pricing and packaging evolve? How do we build a compensation philosophy that scales as the company grows? In this role, you will: - Take full ownership of the monthly commissions process and become the primary point of contact for commission-related questions, disputes, and edge cases - Build a deep understanding of Superhuman’s commission plans, compensation philosophy, and GTM motion, then develop a strong point of view on how plan mechanics drive rep behavior and business outcomes - Partner with Sales, Finance, and Revenue Operations leadership on near-term plan adjustments (spiffs, incentive programs) and end-to-end design of commission plans through annual planning cycles - Establish reporting and analytics that connect commission performance to business outcomes, informing leadership decisions on plan design - Bring thought leadership to evolving Superhuman’s compensation model toward consumption-based pricing, aligning rep incentives with a usage-driven growth motion - Shape compensation philosophy and plan mechanics to reinforce strategic priorities — net-new growth, expansion, retention, or platform adoption — as those priorities shift - Build and scale a high-performing commissions function with strong processes, clear documentation, and the ability to handle growing complexity without linear headcount growth - Own commissions tooling strategy (including CaptivateIQ), improving rep trust, transparency, and self-service while reducing manual burden Qualifications - 10+ years of relevant experience in sales commissions or compensation design for a B2B SaaS company, ideally within a Revenue Operations or Sales Operations function. - 3+ years of people management experience, with a track record of growing and developing high-performing teams. - Demonstrated experience owning end-to-end compensation plan design, not just administration — including translating business strategy into incentive mechanics. - Experience with or strong point of view on consumption-based, usage-based, or hybrid compensation models, and how they differ from traditional seat- or quota-based plans. - Hands-on experience administering CaptivateIQ or a comparable commissions/ICM platform. - A track record of operating as a trusted advisor to sales leadership — able to bring data-driven recommendations on plan design, not just execute what's handed down. - Comprehensive knowledge of sales compensation best practices, with the judgment to balance rep motivation, cost of sale, and business strategy. - Ability to operate in a fast-paced environment, managing highly detailed, deadline-driven work without sacrificing quality or accuracy. - A self-motivated operator who can drive strategic initiatives independently while also managing a team to deliver precise, on-time results. - Takes full ownership of the function — proactively uplevels processes, systems, and plan design rather than waiting for direction. - Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments. Compensation and BenefitsSuperhuman offers all team members competitive pay along with a benefits package encompassing the following and more: - Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits) - Disability and life insurance options - 401(k) and RRSP matching - Paid parental leave - 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time - Generous stipends (including those for caregiving, pet care, wellness, your home office, and more) - Annual professional development budget and opportunities Superhuman takes a market-based approach to compensation, so base pay may vary by location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future. We encourage you to applyAt Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

Role Description Zensar is looking for a Delivery Manager in North Carolina. This position is open for Full Time with excellent benefits and professional growth opportunities. Seeking an experienced Delivery Manager to drive execution of a data platform modernization and reporting transformation program within an insurance environment. The role will act as the primary onsite interface, ensuring alignment between business stakeholders and offshore delivery teams while driving high-quality, timely outcomes. Key Expectations: - Act as the primary point of contact for client stakeholders across business and technology. - Drive end-to-end delivery across data ingestion, modeling, reporting, and governance workstreams. - Demonstrate strong understanding of insurance domains (Claims, Policy, Finance) and how business processes drive data and reporting. - Translate business requirements into data and reporting solutions aligned to insurance KPIs and workflows. - Coordinate effectively between onsite stakeholders and offshore teams to ensure seamless execution. - Ensure clarity of requirements, priorities, and dependencies across Claims, Policy, and Finance. - Monitor progress, manage risks, and ensure adherence to timelines and quality standards. - Facilitate business validation, UAT, and sign-offs for deliverables. - Ensure consistency in KPIs, data quality, and reporting outputs. - Drive adoption of dashboards and support business users in transitioning to self-service analytics. - Experience with Snowflake projects will be preferred. Qualifications - Experience in delivery management within an insurance environment. - Strong understanding of data platform modernization and reporting transformation. - Proven ability to coordinate between onsite and offshore teams. - Experience with business validation and user acceptance testing (UAT). Requirements - Legal authorization to work with Zensar. - Visa sponsorship may be available for qualified applicants for certain positions. Benefits - Flexible work arrangements. - Competitive benefits package, including medical, dental, vision, and 401(k).

• Define and execute the overarching vision, strategy, and roadmap for Coupa’s tiering certification structure aligned with Go-to-Market (GTM) objectives. • Manage and mature our three-tiered credentialing architecture. • Lead the end-to-end design, blueprinting, beta testing, and psychometric validation of exams to ensure scientific integrity and fairness. • Partner closely with internal and external Subject Matter Experts (SMEs) and stakeholders to conduct formal JTAs and align assessments with real-world customer personas. • Build highly reliable testing mechanisms that eliminate candidate frustration and provide trusted market relevance. • Own the primary relationship, sandbox testing, and deployment of Certiverse to significantly accelerate content cycles, crowdsource exam creation, and scale secure testing. • Maintain and monitor a flexible, 24/7 on-demand AI proctoring experience allowing global candidates to test securely from anywhere. • Manage the automation and delivery of digital badges through Accredible, ensuring streamlined certification renewals, community tagging, and directory listings. • Track critical program KPIs, including registration volume, pass/fail rates, renewal data, and financial ROI. • Actively design and deploy AI prompts and utilities (e.g., Gemini/ claude) to generate exam metadata, tag catalog structures, and pre-test content clarity. • Embrace an Agile development methodology over rigid, traditional instructional design formats to ensure rapid prototyping and quick responses to SaaS product updates.

• Utilize deep operational and industry expertise to design and execute comprehensive quality-review frameworks, auditing the organization’s customer response execution to catch process deviations early. • Proactively analyze account data, system-generated alerts, and communication logs to isolate, track, and patch operational risks before they escalate into client-facing issues. • Partner with Customer Success and Operations enablement teams to translate quality audit findings into immediate coaching loops, training programs, and systemic guardrails. • Lead, mentor, and scale an agile team of experienced individual contributors specializing in complex incident resolution and high-pressure customer de-escalations. • Serve as the senior point of escalation for high-impact, sensitive cases, utilizing assertive communication and negotiation skills to find common ground between client expectations and business constraints. • Maintain a rigorous hold-accountability framework, ensuring the team acts with high autonomy to deliver timely, effective, and compliant resolutions. • Partner dynamically with internal stakeholders across Product, Engineering, Operations, and Legal to investigate the root causes of systemic failures and push long-term structural solutions. • Hold cross-functional teams accountable to delivery timelines, engineering fixes, and customer commitments during complex operational cleanups. • Lead comprehensive post-mortem analyses following major incidents, translating technical breakdowns into clear, professional documentation and actionable improvement roadmaps. • Utilize data and reporting suites to track escalation trends, identify operational bottlenecks, and make high-level business decisions regarding resource allocation and process mechanics. • Formulate and enforce strict documentation standards, ensuring all actions, event timelines, and resolutions are precisely archived for auditability and compliance. • Continuous optimization of workflows within CRM platforms (e.g., Salesforce) to streamline communication, reduce resolution cycle times, and maximize team SLA adherence. • Coach, develop, and performance-manage a team of experienced individual contributors and, where applicable, Team Leads—fostering a culture of precision, accountability, growth, and customer empathy.