Role Description Zensar is looking for a Delivery Manager in North Carolina. This position is open for Full Time with excellent benefits and professional growth opportunities. Seeking an experienced Delivery Manager to drive execution of a data platform modernization and reporting transformation program within an insurance environment. The role will act as the primary onsite interface, ensuring alignment between business stakeholders and offshore delivery teams while driving high-quality, timely outcomes. Key Expectations: - Act as the primary point of contact for client stakeholders across business and technology. - Drive end-to-end delivery across data ingestion, modeling, reporting, and governance workstreams. - Demonstrate strong understanding of insurance domains (Claims, Policy, Finance) and how business processes drive data and reporting. - Translate business requirements into data and reporting solutions aligned to insurance KPIs and workflows. - Coordinate effectively between onsite stakeholders and offshore teams to ensure seamless execution. - Ensure clarity of requirements, priorities, and dependencies across Claims, Policy, and Finance. - Monitor progress, manage risks, and ensure adherence to timelines and quality standards. - Facilitate business validation, UAT, and sign-offs for deliverables. - Ensure consistency in KPIs, data quality, and reporting outputs. - Drive adoption of dashboards and support business users in transitioning to self-service analytics. - Experience with Snowflake projects will be preferred. Qualifications - Experience in delivery management within an insurance environment. - Strong understanding of data platform modernization and reporting transformation. - Proven ability to coordinate between onsite and offshore teams. - Experience with business validation and user acceptance testing (UAT). Requirements - Legal authorization to work with Zensar. - Visa sponsorship may be available for qualified applicants for certain positions. Benefits - Flexible work arrangements. - Competitive benefits package, including medical, dental, vision, and 401(k).

• Define and execute the overarching vision, strategy, and roadmap for Coupa’s tiering certification structure aligned with Go-to-Market (GTM) objectives. • Manage and mature our three-tiered credentialing architecture. • Lead the end-to-end design, blueprinting, beta testing, and psychometric validation of exams to ensure scientific integrity and fairness. • Partner closely with internal and external Subject Matter Experts (SMEs) and stakeholders to conduct formal JTAs and align assessments with real-world customer personas. • Build highly reliable testing mechanisms that eliminate candidate frustration and provide trusted market relevance. • Own the primary relationship, sandbox testing, and deployment of Certiverse to significantly accelerate content cycles, crowdsource exam creation, and scale secure testing. • Maintain and monitor a flexible, 24/7 on-demand AI proctoring experience allowing global candidates to test securely from anywhere. • Manage the automation and delivery of digital badges through Accredible, ensuring streamlined certification renewals, community tagging, and directory listings. • Track critical program KPIs, including registration volume, pass/fail rates, renewal data, and financial ROI. • Actively design and deploy AI prompts and utilities (e.g., Gemini/ claude) to generate exam metadata, tag catalog structures, and pre-test content clarity. • Embrace an Agile development methodology over rigid, traditional instructional design formats to ensure rapid prototyping and quick responses to SaaS product updates.

• Utilize deep operational and industry expertise to design and execute comprehensive quality-review frameworks, auditing the organization’s customer response execution to catch process deviations early. • Proactively analyze account data, system-generated alerts, and communication logs to isolate, track, and patch operational risks before they escalate into client-facing issues. • Partner with Customer Success and Operations enablement teams to translate quality audit findings into immediate coaching loops, training programs, and systemic guardrails. • Lead, mentor, and scale an agile team of experienced individual contributors specializing in complex incident resolution and high-pressure customer de-escalations. • Serve as the senior point of escalation for high-impact, sensitive cases, utilizing assertive communication and negotiation skills to find common ground between client expectations and business constraints. • Maintain a rigorous hold-accountability framework, ensuring the team acts with high autonomy to deliver timely, effective, and compliant resolutions. • Partner dynamically with internal stakeholders across Product, Engineering, Operations, and Legal to investigate the root causes of systemic failures and push long-term structural solutions. • Hold cross-functional teams accountable to delivery timelines, engineering fixes, and customer commitments during complex operational cleanups. • Lead comprehensive post-mortem analyses following major incidents, translating technical breakdowns into clear, professional documentation and actionable improvement roadmaps. • Utilize data and reporting suites to track escalation trends, identify operational bottlenecks, and make high-level business decisions regarding resource allocation and process mechanics. • Formulate and enforce strict documentation standards, ensuring all actions, event timelines, and resolutions are precisely archived for auditability and compliance. • Continuous optimization of workflows within CRM platforms (e.g., Salesforce) to streamline communication, reduce resolution cycle times, and maximize team SLA adherence. • Coach, develop, and performance-manage a team of experienced individual contributors and, where applicable, Team Leads—fostering a culture of precision, accountability, growth, and customer empathy.

Role Description You’ll lead the IT team at a rapidly scaling, high-growth startup — and set the bar for what world-class IT looks like at Pomelo. This role reports to VP of Engineering and can be based anywhere in the continental US. What You'll Do: - Manage, coach and grow our team of IT Support Engineers — hiring, development, and performance. - Stay hands-on: set the technical bar, teach the team, and take the hardest escalations yourself. - Own our core IT systems and roadmap: identity and access, device management, Google Workspace, Slack and the rest of our SaaS stack. - Own IT vendor relationships, procurement and spend — negotiate renewals, cut redundant tooling, keep the stack lean. - Root out manual, repetitive IT work — and automate it away. - Run smooth onboarding and offboarding at scale for a distributed team. - Partner with our Security team on the controls behind our HIPAA compliance and SOC 2 HITRUST certifications. Qualifications - 7+ years in IT support/operations, including 2+ years managing a team — with a track record of building and leveling up high-performing teams. - A player-coach attitude — happy both coaching the team and rolling up your sleeves to show what great looks like. - Strong customer service and communication skills — you set the tone for how the team treats end users, and teams across the company find you easy to work with. - Comfortable working directly with executives and senior leadership, including handling sensitive requests with discretion. - Deep hands-on experience with systems like Okta, Google Workspace, Slack, and Apple fleets managed with MDM tools like Iru (formerly Kandji) or Jamf. Requirements - Startup experience — especially building or scaling an IT function at a fast-growing company. - Experience at a healthcare company, where HIPAA and patient data are part of daily life. - An infosec/security background. - Hands-on SOC 2 or HITRUST experience: implementing controls, gathering audit evidence, or running parts of the certification process. - Experience with compliance automation platforms like Vanta or Drata. Benefits - Comprehensive Health, Dental, and Vision coverage for employees and their families. - High deductible Health Plans with Health Savings Account (HSA) options. - Flexible Spending Account (FSA). - Equity grant participation. - 401(k) program. - Competitive vacation policy. - 16 weeks paid parental leave. - Fully remote work flexibility (within the US). Compensation The expected base salary range offered for this role is $165,000-$195,000. This role is also eligible for equity, giving you an ownership stake in Pomelo’s mission. Actual compensation may vary based on relevant experience, skills, competencies, and certifications. Potential Fraud Warning Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information. Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending in @pomelocare.com. If you receive a message that seems suspicious, we encourage you to pause communication and contact us directly at careers@pomelocare.com to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.