• Utilize deep operational and industry expertise to design and execute comprehensive quality-review frameworks, auditing the organization’s customer response execution to catch process deviations early. • Proactively analyze account data, system-generated alerts, and communication logs to isolate, track, and patch operational risks before they escalate into client-facing issues. • Partner with Customer Success and Operations enablement teams to translate quality audit findings into immediate coaching loops, training programs, and systemic guardrails. • Lead, mentor, and scale an agile team of experienced individual contributors specializing in complex incident resolution and high-pressure customer de-escalations. • Serve as the senior point of escalation for high-impact, sensitive cases, utilizing assertive communication and negotiation skills to find common ground between client expectations and business constraints. • Maintain a rigorous hold-accountability framework, ensuring the team acts with high autonomy to deliver timely, effective, and compliant resolutions. • Partner dynamically with internal stakeholders across Product, Engineering, Operations, and Legal to investigate the root causes of systemic failures and push long-term structural solutions. • Hold cross-functional teams accountable to delivery timelines, engineering fixes, and customer commitments during complex operational cleanups. • Lead comprehensive post-mortem analyses following major incidents, translating technical breakdowns into clear, professional documentation and actionable improvement roadmaps. • Utilize data and reporting suites to track escalation trends, identify operational bottlenecks, and make high-level business decisions regarding resource allocation and process mechanics. • Formulate and enforce strict documentation standards, ensuring all actions, event timelines, and resolutions are precisely archived for auditability and compliance. • Continuous optimization of workflows within CRM platforms (e.g., Salesforce) to streamline communication, reduce resolution cycle times, and maximize team SLA adherence. • Coach, develop, and performance-manage a team of experienced individual contributors and, where applicable, Team Leads—fostering a culture of precision, accountability, growth, and customer empathy.

Role Description You’ll lead the IT team at a rapidly scaling, high-growth startup — and set the bar for what world-class IT looks like at Pomelo. This role reports to VP of Engineering and can be based anywhere in the continental US. What You'll Do: - Manage, coach and grow our team of IT Support Engineers — hiring, development, and performance. - Stay hands-on: set the technical bar, teach the team, and take the hardest escalations yourself. - Own our core IT systems and roadmap: identity and access, device management, Google Workspace, Slack and the rest of our SaaS stack. - Own IT vendor relationships, procurement and spend — negotiate renewals, cut redundant tooling, keep the stack lean. - Root out manual, repetitive IT work — and automate it away. - Run smooth onboarding and offboarding at scale for a distributed team. - Partner with our Security team on the controls behind our HIPAA compliance and SOC 2 HITRUST certifications. Qualifications - 7+ years in IT support/operations, including 2+ years managing a team — with a track record of building and leveling up high-performing teams. - A player-coach attitude — happy both coaching the team and rolling up your sleeves to show what great looks like. - Strong customer service and communication skills — you set the tone for how the team treats end users, and teams across the company find you easy to work with. - Comfortable working directly with executives and senior leadership, including handling sensitive requests with discretion. - Deep hands-on experience with systems like Okta, Google Workspace, Slack, and Apple fleets managed with MDM tools like Iru (formerly Kandji) or Jamf. Requirements - Startup experience — especially building or scaling an IT function at a fast-growing company. - Experience at a healthcare company, where HIPAA and patient data are part of daily life. - An infosec/security background. - Hands-on SOC 2 or HITRUST experience: implementing controls, gathering audit evidence, or running parts of the certification process. - Experience with compliance automation platforms like Vanta or Drata. Benefits - Comprehensive Health, Dental, and Vision coverage for employees and their families. - High deductible Health Plans with Health Savings Account (HSA) options. - Flexible Spending Account (FSA). - Equity grant participation. - 401(k) program. - Competitive vacation policy. - 16 weeks paid parental leave. - Fully remote work flexibility (within the US). Compensation The expected base salary range offered for this role is $165,000-$195,000. This role is also eligible for equity, giving you an ownership stake in Pomelo’s mission. Actual compensation may vary based on relevant experience, skills, competencies, and certifications. Potential Fraud Warning Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information. Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending in @pomelocare.com. If you receive a message that seems suspicious, we encourage you to pause communication and contact us directly at careers@pomelocare.com to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.

Role Description Fix Network is looking for a Claims Manager who loves to put the foot to the floor! In this role, you will be responsible for delivering exceptional customer service while managing automotive glass claims in accordance with company policies and insurer requirements. - Manage automobile glass claims from receipt through resolution in accordance with company policies, insurer, and AMF requirements. - Review and validate invoices, supporting documentation, and claim details to ensure accuracy and compliance with insurer pricing agreements and program requirements. - Verify vehicle information, parts, labour, and supporting documentation before approving claims. - Respond to inbound queue calls from customers and participating repair facilities in a professional, courteous, and timely manner, providing claim updates, answering inquiries, and resolving issues whenever possible. - Communicate with glass repair facilities, insurance partners, and internal stakeholders to resolve claim discrepancies and outstanding issues. - Investigate and resolve claim exceptions, billing discrepancies, and documentation deficiencies. - Ensure all claims are processed in accordance with Québec regulations and AMF licensing requirements. - Maintain accurate claim records and update internal systems with all relevant claim information. - Monitor claims to ensure timely processing and resolution while meeting established service standards. - Respond to inquiries from repair facilities and insurance partners in a professional and timely manner. - Identify trends, recurring issues, and opportunities to improve claims processes and operational efficiency. - Stay informed of insurer requirements, pricing agreements, and industry best practices related to automotive glass claims. - Perform other related duties as assigned. Qualifications - Valid Insurance Adjuster License. - 3-5 years of experience handling automotive glass claims, insurance claims, or claims adjudication. - Bilingualism (French and English) is mandatory as the Claims Manager will be working with insurers across Canada and will respond to claims in both French and English. - Knowledge of automotive glass repair and replacement procedures. - Understanding of insurer billing practices and pricing agreements. - Strong attention to detail and analytical skills. - Excellent customer service and communication skills. - Ability to manage multiple claims in a fast-paced environment. - Proficiency with claims management systems and Microsoft Office. Benefits - Employer contribution to RRSP up to 3%. - Training and development: Learning doesn’t stop when you land a job. We’re committed to supporting you by investing in world-class training programs. - 3 weeks of vacation upon hiring, plus 5 sick days per year. - Equipment provided by the employer. - Medical insurance for you and your family, including telemedicine. - Fully Remote position. - Permanent, full-time position.

Role Description Deine Hauptaufgabe ist die aktive Gewinnung neuer Geschäftskunden. Dazu gehören insbesondere: - Telefonische Ansprache potenzieller Neukunden - Aufbau neuer Kontakte zu Einkaufs- und Beschaffungsabteilungen - Kundenakquise über LinkedIn, E-Mail und weitere Vertriebskanäle - Identifikation konkreter Bedarfe und aktueller Beschaffungsprobleme - Aufbau und langfristige Betreuung eigener Kundenbeziehungen - Nachverfolgung von Angeboten, Anfragen und Verkaufschancen - Enge Zusammenarbeit mit unserem Sourcing- und Management-Team Du konzentrierst dich auf den Aufbau der Kundenbeziehung – bei der Beschaffung, Angebotskalkulation und Abwicklung unterstützen wir dich. Qualifications - Freude an Vertrieb, Kommunikation und aktiver Kundenansprache - Selbstbewusstes und professionelles Auftreten am Telefon - Eigeninitiative, Zuverlässigkeit und eine ergebnisorientierte Arbeitsweise - Ausdauer und Motivation, dir einen eigenen Kundenstamm aufzubauen - Sehr gute Deutschkenntnisse - Gute Englischkenntnisse sind von Vorteil - Erfahrung im B2B-Vertrieb, in der Elektronikbranche oder im Komponentenhandel ist hilfreich, aber keine Voraussetzung - Entscheidend ist für uns nicht dein Lebenslauf, sondern deine Motivation und deine Fähigkeit, Kunden zu gewinnen. Benefits - Ungedeckelte, attraktive Provision: Dein Einkommen wächst direkt mit deinem Erfolg - Keine starren Arbeitszeiten: Du entscheidest selbst, wann und von wo du arbeitest - Hoher Gestaltungsspielraum: Baue deinen eigenen Kundenstamm und dein eigenes Netzwerk auf - Wachstumsmarkt: Arbeite mit Kunden aus zukunftsrelevanten Industriebranchen - Direkte Zusammenarbeit mit den Gründern: Kurze Wege und schnelle Entscheidungen - Unterstützung bei Angeboten und Beschaffung: Du bist im Vertrieb nicht auf dich allein gestellt - Langfristige Perspektive: Bei erfolgreicher Zusammenarbeit möchten wir gemeinsam mit dir wachsen - Wiederkehrende Verdienstmöglichkeiten: Auch langfristige Kundenbeziehungen und Folgegeschäfte können sich für dich auszahlen - Die Tätigkeit erfolgt auf selbstständiger Basis und ausschließlich erfolgsabhängig. Ein Festgehalt wird nicht gezahlt. - Dafür bieten wir dir eine attraktive und ungedeckelte Provision auf die von dir gewonnenen Geschäfte. Je mehr erfolgreiche Kundenbeziehungen und Aufträge du aufbaust, desto höher ist dein Verdienstpotenzial. - Diese Position eignet sich besonders für Menschen, die unternehmerisch denken, eigenverantwortlich arbeiten und nicht möchten, dass ihr Einkommen durch ein festes Gehaltsmodell begrenzt wird. Company Description Die Chipline Trading Group GmbH ist ein spezialisierter Distributor für schwer verfügbare, obsolete und shortage-betroffene Elektronikkomponenten. Zusätzlich unterstützen wir Unternehmen bei der Reduzierung ihrer Beschaffungskosten und der professionellen Vermarktung von Überbeständen – diskret, effizient und mit weltweiter Reichweite. - Globales Netzwerk geprüfter Lieferanten - Qualitätsprüfung über zertifizierte Labore - Kosteneinsparung durch alternative Sourcing-Wege - Vermarktung & Rückführung nicht genutzter Lagerbestände Unsere Mission: Komplexe Beschaffungsprobleme lösen und gleichzeitig wirtschaftliche Spielräume schaffen.