• Drive strategic business operations for the Platform Engineering organization by translating executive priorities into scalable operating models • Lead financial and workforce planning initiatives including budget forecasting, vendor optimization, headcount management, and operational planning • Partner across Engineering, Product, Finance, HR, Procurement, Legal, and executive leadership to identify operational gaps, streamline processes, and deliver transformational initiatives • Build executive-ready reporting, dashboards, and business insights using tools such as Excel, Tableau, and PowerPoint • Shape the future of Platform Engineering operations by bringing structure to complex environments, influencing senior leaders, and driving high-impact programs

Senior Business Operations Manager Location: Toronto, Ontario, Canada Hybrid Position Summary We are seeking a Senior Business Operations Manager to serve as the central, data-driven operator for our Card Line of Business (LOB). This role requires a strategic thinker who is fluent in data and can track the entire financial journey—from prospect identification and supplier enrollment to payment execution and revenue realization. The ideal candidate will champion an AI-first mindset, utilizing advanced AI platforms to streamline workflows and generate insights faster. You will excel at aggregating data from sales activities, operational processes, and financial performance to create a unified narrative that drives cross-functional collaboration and guides executive decisions. Why join Tipalti? Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies. At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin. In this role, you will be responsible for: - End-to-End Performance Tracking & Reporting: Build, own, and strategically evolve the "Card LOB Master View," tracking metrics across the entire lifecycle. Deliver monthly cross-functional reporting that analyzes client acquisition, supplier enrollment, and payment delivery metrics so leadership clearly understands operational capacity, efficiency, and conversion rates. - Supplier Network Data Stewardship: Act as the steward for our supplier network, taking ownership of its overall data hygiene and structure. Partner closely with Product, Data, and Card teams to maintain data governance, establish QA routines, and ensure our supplier records remain accurate and reliable for the entire company. - Systems Thinking & Workflow Design: Design tooling and processes for the card team with a holistic view of how data flows across the organization, ensuring changes support both front-end team workflows and back-end financial reporting. - Proactive Process Automation: Conduct regular gap analyses across the entire lifecycle to pinpoint manual bottlenecks. Partner across departments to design, recommend, and deploy intelligent, automated workflows that drive efficiency and accelerate revenue generation. - AI Agent Development: Actively build and deploy AI agents within enterprise AI platforms to expedite data preparation, automate routine reporting cycles, and enhance the speed of insight generation. - Strategic Dashboards: Maintain high-visibility dashboards (Power BI, Salesforce) and collaborate with the central Data Team on reporting development, defining the underlying business logic while they support the technical backend. About you - Experience: 5+ years in Business Operations, Revenue Operations, or Sales Operations, with a proven track record of supporting a business unit with a complex sales-to-delivery lifecycle. - AI & Automation Proficiency: Practical experience creating AI agents, prompts, or advanced workflows using Claude, Glean, or similar enterprise AI solutions, paired with a willingness to align operational plans with the organization's evolving AI roadmap, cultivating an "AI-first" culture throughout the team. - Technical Tools: Advanced data modeling skills in Excel/Google Sheets (forecasting, complex formulas, macros) and deep familiarity with Salesforce (reporting, funnel tracking, dashboarding). - Data Visualization: Experience partnering with centralized data teams to deliver dashboards in Power BI, Tableau, or Sigma. - Education: Bachelor’s degree in Business, Finance, Economics, Data Analytics, or a related field. Our benefits package includes: - Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday - Competitive salary and equity - Matching RRSP - Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD - Maternity, Paternity and Fertility Treatment benefits - 15 days of PTO - Subsidized lunch on office days - Fresh fruit, snacks & drinks in office - Phone/internet allowance - Regular company-wide social events - Multiple ERG groups celebrating our diversity and creating an inclusive culture Base Salary Range: $104,000 - $130,000 CAD annually. Bonus: Target bonus is 12.5% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date. Expected Total Compensation: $117,000 - $146,250 CAD annually (includes base salary plus target bonus/commission). The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws. #LI-Hybrid Our Mission Our mission is to elevate how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. We are the AI-powered platform that automates finance. Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 99% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it" - a mission to which we are constantly committed. Accommodations Tipalti champions inclusive teams, in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination. As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to hr@tipalti.com for assistance. AI Use We may use artificial intelligence and automated systems (collectively "AI") to screen, assess, and select candidates during our recruitment process. This includes resume screening, skills assessment, and candidate matching. You have the right to request human review of any automated decision. For more information about how we collect and use personal data and information during recruitment, please refer to our Job Candidate Privacy Notice. For additional questions about our use of AI during our recruitment process, you can contact hr@tipalti.com. Privacy We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process, please refer to our Job Candidate Privacy Notice below:

Role Description JBA International is seeking the services of an experienced Business Systems Analyst (BSA) for a 6+ month Contract engagement. This is a remote position based in Pacific Standard Time Zone. The Business Systems Analyst will have a solid knowledge of database concepts and will work closely with the Systems Engineering team of developers and business stakeholders to document systems requirements, user manuals, and Quality Assurance test plans. - Accurate and prompt entry of time for all estimated and actual work. - Aid in solving complex business problems. - Assist in developing and executing QA test plans and scenarios. - Assist the project team with comprehensive level-of-effort estimates for all necessary changes and be accountable for completing the estimated work when applicable. - Become the subject matter expert and share their expertise on the systems and business supported. - Challenge conventional practices in a collaborative fashion. - Collaborate with co-workers to achieve common goals. - Communicate (and listen) clearly, professionally, politely, and persuasively in all situations; respond well and in a reasonable, timely manner. - Conforming with all applicable compliance and business standards. - Considers cost and resource efficiency in performance of all job responsibilities. - Design detailed data flow processes. - Design solutions for high complexity projects. - Develop and deliver training as appropriate. - Develop basic database queries and perform analysis on results. - Ensure all work products are documented, stored, and managed according to company standards. - Estimate and establish timelines for small to medium efforts. - Independently solves complex problems. - Initiates process/technology improvements. - Interpret and explain business, functional, and technical requirements for specific applications to developers, quality assurance (QA) resources, managers, business leads, and clients. - Lead targeted engineering efforts. - Lead, innovate, and implement ideas to support growth/scale. - Learn and apply a fundamental understanding of key aspects of the business(es) supported. - Participate in staff recruiting efforts. - Perform complex estimating and requirements gathering efforts. - Possess big-picture understanding of the business and have the ability to challenge the status-quo. - Proactively mitigate risks. - Proactively seek, identify, and collaborate on innovative solutions. - Respond timely to all production support requests. - Review, analyze, design, and create detailed functional specifications of business systems and user needs, including workflow, program functions, and steps required to develop the target technical solutions. - Troubleshoot, analyze, and debug issues. Qualifications - Bachelor's degree in any discipline required. - Demonstrated complex database query skills. - Demonstrated experience of high-quality delivery in a BSA role for the full development lifecycle across several high complexity projects. - Demonstrated experience of high-quality delivery in a Software Engineering role for the full development lifecycle across several high complexity projects. - Established credibility as a subject matter expert in a particular area of focus (Technology, Industry, etc.). - Successful client-facing engagement experience. - Able to collaborate and work in a team environment; practices the principle of team over individual. - Continually strives to improve products and services. - Demonstrates appropriate judgment. - Excellent analytical and problem-solving skills. - Excellent interpersonal and communication skills. - Self-motivated to learn new practices, processes, skills, tools, and knowledge that align with company priorities and/or future opportunities.

• Implement Thermo Fisher Scientific's Continuous Improvement Business System across the organization • Guide strategic change, cultivate operational excellence, and develop a culture of continuous improvement to achieve business goals • Establish multi-year strategic roadmaps, guide process improvement initiatives, and support teams in lean methodologies • Collaborate with business leaders to identify transformational opportunities, develop and execute improvement strategies, and build sustainable processes that enhance operational efficiency • Guide the PPI Steering Committee, manage an active pipeline of improvement projects, and facilitate adoption of lean management systems including tiered daily management, Gemba walks, and leader standard work • Coach and build capability at all levels, helping teams increase autonomy and facilitate positive change