Role Description As an Advertising Account Manager, you will own the day-to-day planning, execution, and optimization of digital marketing and retail media campaigns across a portfolio of enterprise and strategic clients in a variety of channels. You will serve as a subject matter expert on retail media platforms, digital advertising strategies, and/or performance metrics. Acting as a trusted advisor, you’ll collaborate closely with clients to align media tactics to business goals, while working cross-functionally to ensure accurate campaign setup, timely execution, and actionable insights. Your skillset ideally spans the ability to be a hands-on campaign manager within key channels while also elevating to own the client health and overall relationship on the channels that you own. Responsibilities - Manage a portfolio of client accounts overseeing the strategy, planning execution and optimization of digital and retail media campaigns across major digital marketing and retail media platforms. - Translate client objectives into actionable media strategies that drive performance and measurable outcomes. - Set up, monitor, and optimize campaign performance, managing budgets, bids, and ad creatives. - Leverage deep knowledge of Rithum’s platform and tools to optimize client programs and outcomes. - Act as a trusted advisor, expanding relationships with key stakeholders and decisionmakers while providing regular reporting and insights to clients, identifying opportunities for growth and improvement. - Partner with Client Success Managers, Technical Account Managers, and Product teams to deliver cohesive, high-impact media programs. - Create, present and execute media strategies to a variety of clients in different product categories. - Stay up to date with digital marketing and retail media trends, ad formats, and platform capabilities. - Educate clients on industry best practices and platform changes. Qualifications - 2+ years of progressive experience in digital marketing, media buying, or ecommerce advertising. - Proven track record of developing and implementing strategic advertising plans, with measurable success in improving client performance. - Hands-on experience with major platforms such as Amazon Advertising, Google Ads, Meta Ads, and Walmart Connect. - Strong analytical and problem-solving skills, with the ability to use data to inform decisions and strategies. - Demonstrated ability to generate insights on performance, channel health, and industry trends to guide client strategy. - Exceptional communication and presentation skills, with the ability to influence senior leadership and clients alike. - Experience working collaboratively on large teams and managing cross-functional projects in a fast-paced environment. - Demonstrated ability to manage and forecast advertising budgets, making data driven decisions to maximize efficiency and achieve performance targets across campaigns. - Strong AI fluency, with experience integrating AI tools into day-to-day workflows and processes to drive efficiency, enhance analysis, and scale impact. Preferred Qualifications - Bachelor's degree in business, Marketing, Communications, or related field. - 3+ years of progressive experience in digital marketing, media buying, or ecommerce advertising. - Experience working in an agency or SaaS environment. - Familiarity with eCommerce platforms, digital merchandising, and attribution models. Travel Required - Up to 10% Benefits - Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1. - A 6% 401(k) match. - Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days. - 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave. - Accident, critical illness, and hospital indemnity insurance. - Pet insurance. - Legal assistance and identity theft insurance plans. - Life insurance 2x salary. - Access to the Calm app and the Employee Assistance Program. - $65/month Remote work stipend for internet. - Culture and team-building activities. - Tuition assistance. - Career development opportunities. - Charitable contribution match up to $250 per year.

Role Description As a Retention Strategist, you own the lifecycle strategy for a portfolio of 6-8 DTC brands. You're not just sending campaigns - you're diagnosing account health, identifying revenue opportunities, building the roadmap, and holding the client relationship. You'll have a dedicated pod supporting you: an email specialist who handles Klaviyo execution and a visual creator who brings your briefs to life. Your job is to think clearly, prioritize ruthlessly, and drive meaningful growth for your brands. What You'll Be Doing - Own the retention strategy across your client portfolio - flows, campaigns, segmentation, SMS, and lifecycle health - Use data to identify the highest-leverage opportunities in each account and build a clear plan to capture them - Brief and direct your pod (email specialist + designer) so execution runs without you being in the weeds - Lead client relationships - monthly reporting, strategy presentations, and hard conversations when performance dips - Think beyond in-platform metrics - connect your work to LTV, repeat purchase rate, CAC payback, and contribution margin - Collaborate cross-functionally with paid social and Google pods on multi-channel clients - Stay ahead of platform changes, emerging tools, and what's working across the DTC retention space Qualifications - 2+ years of hands-on Klaviyo experience managing DTC eCommerce accounts - flows, campaigns, segmentation, and deliverability - Proven track record of driving measurable retention results for real brands - you speak in outcomes, not activities - Strong commercial instinct - you think in revenue and profit, not just open rates and click-throughs - Client-facing experience - you're comfortable owning the relationship, presenting strategy, and navigating difficult conversations - Experience managing or directing a small team or pod - Strong project management skills - you stay ahead of deadlines and don't wait to be chased - Excellent written and verbal communication skills - SMS experience via Klaviyo or Postscript is a strong plus - Familiarity with analytics tools beyond Klaviyo - Hiro Analytics, Triple Whale, or similar is a bonus - A 2-minute intro video is required to be considered - applications without one will not be reviewed Requirements - Base salary $75,000–$95,000 depending on experience Benefits - A dedicated execution pod so you can stay focused on strategy - Access to industry-leading tools including Klaviyo, Hiro Analytics, Maverick, Alia, and PostPilot - Monthly training and account reviews with top DTC marketers and retention practitioners - Real upward mobility - we promote from within and are actively building this department - Work across a diverse portfolio of established DTC brands in fashion, health & fitness, jewelry, beauty, and more - A tight-knit team of eCommerce marketers and entrepreneurs - many of whom have owned, run, and exited their own ventures - A culture built on Kaizen, openness and candor, and genuine client-first thinking

• Customer support that delights: You are the voice of Frühlingszwiebel for our customers. • Keep e‑commerce operations running: You are the point of contact for our fulfillment/3PL, coordinate restocking and monitor inventory levels. • Processes & tools under control: You ensure our workflows run smoothly and are properly documented — from Shopify to Asana and our digital filing system. • Right hand to executive management: You free up the executive team by coordinating topics and to‑dos, driving projects independently and making sure nothing falls through the cracks.

• Analyze customer behavior, website analytics, session recordings, and performance data to proactively identify conversion barriers and revenue opportunities. • Develop UX hypotheses and recommend improvements designed to increase conversion rate, revenue per visitor, average order value, and other key eCommerce KPIs. • Design high-quality, conversion-focused user experiences and interfaces in Figma that are clearly structured, documented, and ready for developer implementation. • Optimize critical eCommerce experiences, including navigation, search, category and product pages, cart, checkout, calls to action, product discovery, and other key customer journeys. • Partner closely with developers and the A/B testing team to turn UX hypotheses into measurable experiments. • Design variations for A/B and multivariate testing and iterate based on quantitative results and customer behavior. • Use tools such as Google Analytics, Microsoft Clarity, Hotjar, or similar platforms to understand customer behavior and support design decisions with data. • Evaluate experiment results and translate findings into actionable recommendations for future optimization. • Ensure the website maintains a professional, polished, corporate, and trustworthy experience that builds customer confidence throughout the purchasing journey. • Maintain consistency across design systems, components, layouts, and interaction patterns while continuously identifying opportunities for improvement. • Work independently to identify and prioritize high-impact opportunities rather than relying solely on assigned design requests. • Stay current on eCommerce UX, conversion optimization, experimentation, and usability best practices and apply relevant insights to RestaurantSupply.com.