• Respond to customer inquiries from potential buyers and sellers on Flippa platform • Review existing data/documentation to answer customer questions without needing to ask Jared • Engage with sellers to gather additional information when needed • CRM data entry and cleanup • Outbound prospecting through Flippa's AI-assisted system (clicking through lists, sending pre-written emails) • Pre-qualify leads and book calls for Jared • Flag any inquiries with commercial/financial discrepancies for client's review

• Respond to inbound and outbound phone calls from customers in a timely and professional manner • Quickly and accurately respond to customer chat and email inquiries, ensuring all customer issues are resolved promptly and efficiently • Verify customer account information to ensure accuracy and prevent fraud • Assist customers with their orders, refunds, and exchanges, providing guidance and support as needed • Continuously strive to provide a best-in-class customer experience that promotes customer retention

• Support the operational performance of Customer Experience vendors, helping ensure service level objectives, quality standards, and customer satisfaction goals are consistently achieved. • Serve as a key partner to vendor teams by resolving operational questions, coordinating cross-functional support, and helping remove obstacles that impact performance and the customer experience. • Review customer interactions, operational trends, and performance metrics to identify improvement opportunities, provide actionable feedback, and support continuous improvement initiatives. • Facilitate calibration sessions, performance reviews, associate huddles, and operational communications to reinforce quality expectations, share updates, and drive alignment across teams. • Support operational escalations and customer-impacting incidents by coordinating responses, monitoring emerging risks and performance trends, and partnering with stakeholders to drive timely resolution.

• Answer inbound calls from prospective and existing clients • Respond promptly to customer emails and text messages • Schedule home inspections and answer customer questions • Verify online inspection requests and confirm scheduling details • Provide professional, friendly customer service throughout the booking process • Follow up with prospective customers who have not yet scheduled an inspection • Conduct customer satisfaction follow-ups after completed inspections • Address customer concerns and escalate issues when appropriate • Help generate repeat business and referral opportunities • Maintain accurate customer records and appointment information • Assist with proposal preparation and related documentation • Prepare reports and organize business information • Support inbox management and administrative workflows • Perform general business support tasks as assigned