Role Description We are seeking a highly motivated and organized Remote Virtual Receptionist to join our team. As a Remote Virtual Receptionist, you will be responsible for providing exceptional customer service and administrative support to our clients and team members. This is a full-time, remote position. - Answer incoming calls and respond to inquiries from clients and team members - Schedule and manage appointments and meetings for team members - Maintain accurate and up-to-date records of client information and interactions - Assist with data entry and record keeping tasks - Provide administrative support to various departments as needed - Handle customer complaints and provide appropriate solutions - Collaborate with team members to ensure efficient and effective communication and operations - Perform other duties as assigned Qualifications - High school diploma or equivalent - 1-2 years of experience in a customer service or administrative role - Excellent communication and interpersonal skills - Strong organizational and time-management skills - Proficient in Microsoft Office and other relevant software - Ability to work independently and in a team environment - Comfortable with using technology and learning new systems - Must be able to work full-time, Monday-Friday during regular business hours - Must have a quiet and distraction-free workspace at home Benefits - Competitive salary - Comprehensive benefits package including medical, dental, and vision coverage - Paid time off and holidays - Opportunities for professional growth and development - A supportive and collaborative work environment

• Answer incoming patient calls, text messages, patient portal communications and emails within departmental goals and SLAs and provide accurate responses. • Handle tasks within Sollis’ task management system, Navigator, in a timely and efficient manner, completing each task thoroughly. • Understand regional nuances such as clinic hours, on-site services etc., to better assist members and direct requests to appropriate team members. • Book appointments based on the patient’s desired time and location accommodating their requests based on company policy • Keep up to date with Sollis marketing promotions, offerings, changes etc, to enhance the member experience. • Act as a cross-functional liaison between departments including but not limited to, Care Navigation, Operations, Medical, Revenue and Billing. • Screen patients to obtain demographic and appointment information and input it into our CRM and our EHR. • Maintain a professional, positive, and poised attitude when interacting with members. • Ensure that all policies and procedures are closely followed to provide a high-quality patient experience • Performs related duties as required

• Schedule, reschedule, and confirm patient appointments. • Answer incoming calls and respond to patient enquiries professionally and efficiently. • Coordinate communication between patients, healthcare providers, and other departments. • Maintain accurate patient records and update healthcare systems. • Assist patients with appointment-related questions and follow-up requests. • Monitor provider schedules and ensure appointments are appropriately allocated. • Coordinate referrals and follow-up appointments where required. • Verify patients' insurance eligibility and benefits. • Obtain and process prior authorisations for medical services and treatments. • Coordinate home healthcare services and specialist referrals as required. • Work closely with case managers, clinicians, and healthcare providers to ensure continuity of patient care. • Ensure all patient information is captured accurately and maintained confidentially. • Respond to emails and other patient communications in a timely manner. • Support the day-to-day administrative operations of the healthcare team. • Deliver a professional, compassionate, and patient-focused experience throughout every interaction.

Role Description Our client is looking for a professional and compassionate Healthcare Receptionist to join their team. In this role, you will serve as the primary point of contact for patients, providing exceptional customer service while coordinating appointments, supporting healthcare providers, and ensuring a seamless patient experience. This position is ideal for someone with previous experience in a medical practice or healthcare environment who enjoys working with patients, managing multiple priorities, and maintaining accurate records in a fast-paced setting. - Schedule, reschedule, and confirm patient appointments. - Answer incoming calls and respond to patient enquiries professionally and efficiently. - Coordinate communication between patients, healthcare providers, and other departments. - Maintain accurate patient records and update healthcare systems. - Assist patients with appointment-related questions and follow-up requests. - Monitor provider schedules and ensure appointments are appropriately allocated. - Coordinate referrals and follow-up appointments where required. - Verify patients' insurance eligibility and benefits. - Obtain and process prior authorisations for medical services and treatments. - Coordinate home healthcare services and specialist referrals as required. - Work closely with case managers, clinicians, and healthcare providers to ensure continuity of patient care. - Ensure all patient information is captured accurately and maintained confidentially. - Respond to emails and other patient communications in a timely manner. - Support the day-to-day administrative operations of the healthcare team. - Deliver a professional, compassionate, and patient-focused experience throughout every interaction. Qualifications - Previous experience as a Healthcare Receptionist, Medical Receptionist, Medical Administrator, Patient Coordinator, or similar role. - Experience working in a healthcare, medical, or social care setting. - Fluent English with a clear, neutral accent. - Excellent communication and customer service skills. - Strong organisational skills with high attention to detail. - Experience scheduling appointments and coordinating patient care. - Knowledge of insurance verification, prior authorisations, and referrals is advantageous. - Proficient in Microsoft Office and healthcare systems (EMR/EHR experience is beneficial). - Ability to work independently in a fast-paced environment. - Comfortable working U.S. hours. Requirements - Remote work from home. Company Description