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Senior Manager of Technology Services - ServiceNow
Location
United States
Posted
1 day ago
Salary
$120K - $150K / year
Seniority
Lead
No structured requirement data.
Job Description
Senior Manager of Technology Services - ServiceNow
Pax8
Role Description Pax8 is hiring a Senior Manager of Technology Services – ServiceNow in the United States to lead the future of enterprise service management, platform innovation, and AI-powered operational excellence across our global technology organisation. This is a rare opportunity to own the strategic direction of a business-critical platform while building and developing a high-performing engineering team. You'll help define how technology services operate at scale, influence enterprise priorities, and accelerate Pax8’s AI journey through intelligent automation, modern service experiences, and data-driven decision making. As technology continues to evolve at pace, you'll be at the forefront of bringing together people, process, platform, and AI to create exceptional experiences for employees and stakeholders across the business. How You'll Make an Impact - Lead Strategy & Build Exceptional Teams - Develop and execute the long-term vision for ServiceNow across Technology Services. - Build, mentor, and inspire a high-performing team of platform specialists and technical leaders. - Create an environment where innovation, accountability, and continuous learning thrive. - Champion responsible AI adoption and empower teams to embrace emerging technologies. - Elevate Operational Excellence - Use operational insights, KPIs, and predictive analytics to continuously improve service quality. - Drive performance through measurable outcomes and clear service objectives. - Anticipate challenges before they become risks and coordinate effective solutions across teams. - Establish reporting frameworks that provide visibility into platform health, performance, and customer experience. - Strengthen Reliability & Service Delivery - Oversee critical service management processes that ensure secure, resilient, and reliable operations. - Support enterprise-wide readiness for major initiatives, changes, and incidents. - Promote operational maturity through governance, continual improvement, and best practices. - Lead adoption of intelligent monitoring, diagnostics, and automation capabilities. - Drive Automation & AI Transformation - Identify opportunities to simplify processes and reduce manual effort through automation. - Sponsor innovative AI initiatives that improve efficiency and decision-making. - Balance short-term delivery needs with long-term platform sustainability. - Help shape the future of AI-enabled service delivery across Pax8. - Partner Across the Business - Collaborate with Product, Architecture, Security, Workplace Experience, and business leaders to align priorities. - Influence roadmaps and investment decisions through operational expertise and platform insights. - Serve as a trusted advisor on ServiceNow capabilities, enterprise service management, and operational strategy. - Own the ServiceNow Platform - Define and govern platform standards, configuration practices, and roadmap priorities. - Ensure a seamless and consistent employee experience across service management workflows. - Lead platform upgrades, lifecycle planning, licensing strategy, and governance initiatives. - Drive adoption of self-service capabilities that improve efficiency and customer satisfaction. Qualifications - Substantial experience leading technical teams within enterprise technology environments. - Demonstrated success developing managers, engineers, and future leaders. - Understanding of how to translate platform strategy into meaningful business outcomes. - Proven expertise supporting and evolving enterprise ServiceNow environments. - Ability to balance operational excellence, people leadership, and strategic planning. - Experience collaborating across diverse stakeholder groups and influencing senior leaders. - Experience guiding service delivery organizations through transformation and change. - Passion for leveraging automation, AI, and modern technology to solve complex challenges. - Value continuous improvement and enjoy building systems, teams, and processes that scale. - Comfortable communicating complex concepts clearly to both technical and non-technical audiences. - Bachelor's degree in a related field or equivalent practical experience. - ServiceNow Certified System Administrator, ITIL, PMP, or similar certifications are highly valued. Benefits - Compensation range of between $120,000-$150,000/yr depending on experience. - 401(k) plan with employer match. - Medical, Dental & Vision Insurance. - Employee Assistance Program. - Employer Paid Short & Long Term Disability, Life and AD&D Insurance. - Flexible, Open Vacation. - Paid Sick Time Off. - Extended Leave for Life events. - RTD Eco Pass (For local Colorado Employees). - Career Development Programs. - Stock Option Eligibility. - Employee-led Resource Groups.
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