Regional Inventory Supervisor Location: Remote (Must be based in one of the following regions) - Philadelphia, Pennsylvania - Pittsburgh, Pennsylvania - Washington, D.C. - New York - Cleveland, Ohio Work Arrangement: Fully Remote / Field-Based (Remote with extensive travel to stores throughout the assigned region.) Employment Type: Full-time Salary: $50,000 – $100,000 annually (For applicable pay transparency states.) Travel: Yes – More than 50% overnight travel required. Position Purpose: The Inventory Supervisor oversees the execution and quality of the physical inventory process for the company, including responsibility for ensuring proper cutoffs and quality of inventory counts to obtain an accurate inventory. He/she also trains store/district associates on store operations, inventory prep and count procedures. In addition, the Inventory Supervisor conducts store audits and compliance reviews as needed or requested. *This role needs someone to be based in: Philly, Pittsburgh, D.C. NY or Cleveland* Key Responsibilities: - 65% Lead the inventory day process, perform key cutoff procedures, certify the accuracy and integrity of the physical inventory and communicate inventory results to all levels of management - 15% Test and execute store audits and compliance reviews - 10% Provide training to store and district associates and management on store operations and all inventory-related procedures - 10% Assist with developing, testing and implementation of store inventory preparation and physical count processes and procedures Direct Manager/Direct Reports: - Position reports to Inventory Manager - Responsible for helping others and providing on-the-job training or guidance Travel Requirements: - Typically requires overnight travel more than 50% of the time. Physical Requirements: - Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds). Working Conditions: - Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors. Minimum Qualifications: - Must be eighteen years of age or older. - Must be legally permitted to work in the United States. Preferred Qualifications: - Bachelor's degree preferred - 2 years retail and/or inventory experience preferred Minimum Education: - The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: - No additional education Minimum Years of Work Experience: - 2 Preferred Years of Work Experience: - No additional years of experience Minimum Leadership Experience: - None Preferred Leadership Experience: - None Certifications: - None Competencies: - Ability to create a sense of urgency in work, reacting quickly and appropriately to developing problems in the store - Ability to independently make sound business decisions - Strong verbal communication skills, able to motivate and direct store management and associates to task completion - Strong organizational skills and attention to detail, ability to manage multiple tasks at once and prioritize work - Ability to develop one's skill set - Intermediate level of proficiency with Microsoft Office programs For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: The pay range for this position is between $50,000.00 - $100,000.00

• Represents the company to external and internal customers, answers product-related questions, and may connect customers to appropriate support or field staff. • Manages a team of prior authorization specialists and is responsible for the hiring and training of staff. • Leads, directs, and monitors the work of a remote team that is accustomed to independent work. • Conduct regular performance reviews and provide direct reports' feedback. • Develop training and education materials for internal stakeholders. • Authorizes hiring, firing, promotion, and reward within own area. • Ensure program and personal compliance with Medtronic Corporate Operating Policies and Code of Conduct, policies for data management, requirements for customer communication, collateral materials, and protected patient information. • Ensure availability to staff to provide support in resolving escalated healthcare provider and patient complaints. • Work with leadership to identify, track, and trend customer complaints and insurance issues, and identify proactive steps to prevent future issues. • Answer day-to-day work-related questions related to policies and procedures, systems and processes, assisting team members in problem-solving. • Provide back-up support to other teams as requested. • Identify ways and initiate processes that work towards improving service levels to both internal and external customers. • Assist with the development and approval of Standard Operating Procedures, Work Instructions, supporting and collateral materials, and monitor for adherence. • Perform in a fast-paced environment with frequent interruptions and/or distractions. • Onboard new HCP accounts, providing a warm welcome to the Medtronic PAS Program. • Recognize team and individual contributions to patients and the program. • May work other duties as assigned.

• Lead a team of field technicians/engineers to commission large Eos energy systems. • Organize and oversee the day-to-day workflow operations. • Support material management activities for all site activities. • Provide guidance and direction with respect to the project quality and safety requirements. • Ensure Preventative Maintenance is completed on Eos energy systems, independently or leading teams. • On-site Point of Contact for customers, service partners, etc. • Field escalation path for solving complex problems. • Mentor field service engineers (FSE) in operating and commissioning Eos energy systems. • Mentor field service technicians (FST) in troubleshooting and operating field equipment. • Assist in creating or revising system, customer-facing, and internal commissioning documentation. • Support Product Engineering for testing of the complete system, including BMS interface. • Evaluate battery performance, including testing of Eos energy systems.

• Actively manage and support live roadside assistance and transportation services, including high-priority and complex requests. • Serve as the primary escalation point for complex or sensitive cases, including customer, provider, and adjuster issues. • Take escalated calls, chats, and tasks as needed to maintain service flow and resolution timelines. • Provide real-time coaching, feedback, and guidance to specialists during active service management. • Monitor individual and team performance metrics, including scorecards, quality scores, attendance, and productivity. • Identify service risks, delays, or failures and intervene proactively to ensure successful completion. • Maintain situational awareness of queue volumes, staffing needs, and service priorities to support operational coverage. • Document and communicate trends, recurring issues, and process gaps, partnering with leadership on improvements. • Escalate issues appropriately to senior leadership or HR in real time, including performance concerns, morale issues, or policy-related matters. • Model HONK’s customer-first mindset and operational standards through direct service involvement.