• Lead a team of field technicians/engineers to commission large Eos energy systems. • Organize and oversee the day-to-day workflow operations. • Support material management activities for all site activities. • Provide guidance and direction with respect to the project quality and safety requirements. • Ensure Preventative Maintenance is completed on Eos energy systems, independently or leading teams. • On-site Point of Contact for customers, service partners, etc. • Field escalation path for solving complex problems. • Mentor field service engineers (FSE) in operating and commissioning Eos energy systems. • Mentor field service technicians (FST) in troubleshooting and operating field equipment. • Assist in creating or revising system, customer-facing, and internal commissioning documentation. • Support Product Engineering for testing of the complete system, including BMS interface. • Evaluate battery performance, including testing of Eos energy systems.

• Actively manage and support live roadside assistance and transportation services, including high-priority and complex requests. • Serve as the primary escalation point for complex or sensitive cases, including customer, provider, and adjuster issues. • Take escalated calls, chats, and tasks as needed to maintain service flow and resolution timelines. • Provide real-time coaching, feedback, and guidance to specialists during active service management. • Monitor individual and team performance metrics, including scorecards, quality scores, attendance, and productivity. • Identify service risks, delays, or failures and intervene proactively to ensure successful completion. • Maintain situational awareness of queue volumes, staffing needs, and service priorities to support operational coverage. • Document and communicate trends, recurring issues, and process gaps, partnering with leadership on improvements. • Escalate issues appropriately to senior leadership or HR in real time, including performance concerns, morale issues, or policy-related matters. • Model HONK’s customer-first mindset and operational standards through direct service involvement.

• Write clinical, market access, payer marketing, and patient engagement copy that can create impact across all brands. • Understand and develop copy that is reflective of brand payer and patient support strategies. • Prepare materials for client submissions by referencing and annotating text according to client-specific style/guidelines. • Take ownership for quality, accuracy, and meeting deadlines. • Negotiate timing with Project and Account Management when appropriate. • Work closely with Designers to visualize data/information • Stay abreast of current industry practices and regulatory requirements that affect medical content and copy. • Participate in professional development activities on a regular basis. • Communicate with the Creative Director about the status of accounts. • Establish credibility internally and with clients through subject matter expertise, critical thinking and excellent communication skills. • Provide direction and guidance to junior writers and help manage work. • Consult with Creative Director regarding resourcing needs.

Role Description The Itemization Review Supervisor will maintain a positive team building approach with emphasis on reporting, leadership and professional communication with all CERIS departments. This is a remote position. Essential Functions & Responsibilities: - Maintain accurate, current data and analytics to support informed decision-making and reliable outcomes - Manage and track client appeals as required - Oversee the file assignment process and continuously monitor nurse workloads and queues - Ensure daily prioritization of all claims is clearly understood and executed - Prepare and maintain monthly metrics and reporting - Demonstrate working knowledge of CERIS systems and databases - Lead and support the team with minimal managerial oversight - Foster a collaborative and positive work environment through effective team leadership - Ensure strict adherence to HIPAA compliance standards - Additional duties as assigned Qualifications - Comprehensive knowledge of departmental policies and procedures related to Itemization Review - Advanced understanding of client payment policies as they apply to reviews - Familiarity with quality control processes - Strong organizational, strategic thinking, and critical analysis skills - Excellent written and verbal communication skills - Ability to manage high-pressure situations and adapt to changing priorities - Proven leadership, problem-solving, and analytical capabilities - Ability to work both independently and collaboratively - Skilled in organizing and facilitating monthly team meetings with a focus on training and development - Proficiency in MedCheck, MedCheck Select, CareMC, Tableau, UKGPro, departmental policies and procedures, and Microsoft Office Suite (including Excel, Outlook, and Teams) Requirements - Must maintain current licensure as a Registered Nurse (RN) in the state of employment - Must have a minimum of 5 years’ experience in the O.R., ICU, or E.R. as an R.N. - At least 3 years of experience in a hospital supervisor or manager role - Associate Degree in Nursing or higher - Minimum of 3 years’ experience in LIBR preferred - Experience in medical bill auditing preferred - Knowledge of ICD-10, DRG and coding preferred Benefits - Comprehensive benefits package available for full-time regular employees - Medical (HDHP) w/Pharmacy - Dental - Vision - Long Term Disability - Health Savings Account - Flexible Spending Account Options - Life Insurance - Accident Insurance - Critical Illness Insurance - Pre-paid Legal Insurance - Parking and Transit FSA accounts - 401K and ROTH 401K - Paid time off Company Description CERIS, a division of CorVel Corporation, a certified Great Place to Work® Company, offers incremental value, experience, and a sincere dedication to our valued partners. Through our clinical expertise and cost containment solutions, we are committed to accuracy and transparency in healthcare payments. We are a stable and growing company with a strong, supportive culture along with plenty of career advancement opportunities. We embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).