Role Description The Salesforce Support Leader is accountable for the day-to-day health of the WIN (Salesforce) support function — the central intake and resolution channel through which the global field gets help with WIN and our integrated sales tools. The function handles high volume, with 20,000+ requests annually, and this leader owns the experience end to end. The leader operates with a player-coach orientation: setting direction, holding the line on standards, and picking up the work when it matters most. This is the front line of the producer experience in WIN — every interaction shapes adoption, trust, and ultimately revenue outcomes. Strong leadership here turns support from a cost center into a strategic driver of CRM success. This position can be fully virtual/remote/work from home and you can be based anywhere in the US or Canada. How you'll make an impact - Salesforce Support Operations - Lead the global CRM support function, handling high-volume requests (20K+ annually). - Own intake, triage, prioritization, and resolution of producer and sales support requests. - Ensure adherence to standardized support processes rather than bypass or escalation outside the model. - Establish and monitor SLAs, response times, and resolution quality. - Escalation & Case Management - Act as the point of accountability for critical escalations impacting producers and leadership. - Build a structured escalation model with clear ownership and response protocols. - Partner with Product, Sales Ops, and CRM teams to resolve systemic issues quickly. - Continuous Improvement & Insights - Analyze support cases to identify trends, root causes, and systemic gaps. - Feed prioritized enhancements into the WIN product backlog. - Drive improvements in case categorization, reporting, and knowledge management, aligned with ongoing case-redesign efforts. - Team Leadership & Capacity Management - Lead and develop a team of support analysts and admins. - Manage workload distribution, capacity, and burnout risk. - Establish clear roles across support, admins, and business analysts. - Cross-Functional Alignment - Manage the offshore Gallagher Centre of Excellence delivery of Support processes. - Partner with CRM Training and Adoption and Divisional Sales Operations on process and field alignment. - Collaborate with the CRM Product on features, enhancements and bugs. - Ensure the support model scales across regions (GGB, GBS, Global). What Success Looks Like - Speed & Quality - SLA adherence across response and resolution. - Reduction in escalation volume. - Field Experience - Improved producer satisfaction with support interactions. - Reduced friction points in WIN workflows. - Efficiency at Scale - Decrease in repeat issues and duplicate tickets. - Increased self-service through knowledge base and automation. - Business Impact - Measurable contribution to WIN adoption and usage. - Clear linkage between support insights and product improvements. Qualifications - 8+ years in Sales Ops, CRM Support, or Salesforce administration. - Proven experience leading a high-volume support function. - Strong background in Salesforce / CRM platforms. Requirements - Operational rigor across process design, SLAs, and queue management. - Strong problem-solving and root-cause analysis. - Ability to translate field pain into scalable solutions. - Executive communication skills that are clear, concise, and action-oriented. Leadership Style - Field-first mindset with genuine producer empathy. - Data-driven decision maker. - Calm under pressure with strong escalation management. - Builder of scalable systems, not just reactive support. Benefits - Competitive compensation. - Comprehensive benefits programs designed to support your well-being. - Career development opportunities and ongoing learning. - A collaborative, people-first culture with accessible leadership. - The opportunity to do meaningful work with global reach and local impact.

Role Description We are currently looking for a Salesforce Developer to join a growing technology and ERP implementation company. This is a 100% remote opportunity for a developer based in Canada who will work on Salesforce development, customization, and integration projects. The ideal candidate is a hands-on Salesforce professional with strong technical skills, a passion for building scalable solutions, and the ability to collaborate with business stakeholders and technical teams. - Design, develop, test, and deploy Salesforce solutions based on business requirements - Customize Salesforce applications using Apex, Lightning Web Components (LWC), and Salesforce configuration tools - Develop and maintain Salesforce integrations with external systems - Participate in Salesforce implementation and optimization projects - Troubleshoot technical issues and provide ongoing support - Collaborate with project managers, consultants, and clients to deliver high-quality solutions - Follow Salesforce best practices and development standards Qualifications - Minimum 3 years of experience as a Salesforce Developer - Strong experience with Salesforce development and customization - Hands-on experience with: - Apex - Lightning Web Components (LWC) - Salesforce APIs and integrations - Salesforce configuration and automation tools - Experience working in Agile environments - Strong problem-solving and analytical skills - Ability to work independently in a remote environment - Must be located in Canada - Must be available to work during Quebec business hours (Eastern Time Zone) - Language Requirements: - English required - French is an asset but not mandatory Benefits - 100% remote position - Opportunity to work on exciting Salesforce and technology implementation projects - Growing company with strong career advancement opportunities - Collaborative and innovative environment Company Description If you are a Salesforce Developer looking for a remote opportunity where you can work on impactful projects, we would love to hear from you.

Role Description We are seeking a Salesforce Developer to design and build production-grade Salesforce solutions using Apex, Lightning Web Components, Flow, and integration platforms. The role is deeply hands-on, with responsibility for delivering custom business logic, integrations, user interfaces, and automation that meet complex enterprise requirements while respecting platform limits and long-term maintainability. The ideal candidate has shipped meaningful Salesforce work in production, writes idiomatic Apex and modern LWC, and balances declarative-first thinking with the willingness to write code where it provides clear value. Key Responsibilities - Develop Apex classes, triggers, batch jobs, queueable jobs, and scheduled jobs that respect governor limits and bulkification principles. - Build Lightning Web Components for rich, performant user experiences embedded across Salesforce surfaces. - Design and implement automation using Flow, Process Builder migration, and declarative-first patterns. - Develop integrations using REST, SOAP, Platform Events, Change Data Capture, and Salesforce Connect. - Implement complex data models including custom objects, relationships, formula fields, and validation rules. - Build and maintain sharing models, profiles, permission sets, and row-level security configurations. - Develop and maintain comprehensive Apex unit tests with meaningful coverage and assertions. - Implement CI/CD pipelines using Salesforce DX, Copado, Gearset, or AutoRABIT. - Participate in code reviews, contribute to development standards, and document technical decisions. - Troubleshoot production issues including governor-limit errors, integration failures, and data anomalies. - Collaborate with admins, architects, and product owners to refine requirements. - Optimize performance for large-data-volume scenarios, including selective queries and async patterns. - Support upgrades, releases, and refactoring of legacy implementations toward modern patterns. - Stay current with Salesforce releases, Einstein/Agentforce features, and platform innovations. Qualifications - Bachelor’s degree in Computer Science or a related field. - Five or more years of hands-on Salesforce development experience. - Deep expertise in Apex, SOQL, SOSL, and platform limits. - Strong proficiency in Lightning Web Components and modern JavaScript. - Experience with Salesforce integrations using REST/SOAP APIs. - Hands-on experience with Flow and declarative automation. - Strong understanding of Salesforce data model and sharing. - Experience with Salesforce DX and modern source-driven development. - Salesforce Platform Developer I certification. - Strong troubleshooting and analytical skills. Preferred Qualifications - Salesforce Platform Developer II certification. - Experience with Industry Clouds (Financial Services, Health, Manufacturing). - Familiarity with MuleSoft or other middleware platforms. - Exposure to Einstein AI or Agentforce development. - Experience with Experience Cloud (Communities) development. How to Apply Would you like to know more about this opportunity? For immediate consideration, please send your resume to [email protected] or contact us at (908) 505-3899. Learn more about Bright Vision Technologies at www.bvteck.com .

• Define, maintain and communicate the overall test approach, plans, scope and priorities • Lead hands-on manual testing across Salesforce functionality, integrations and end-to-end business processes • Review requirements, user stories and acceptance criteria to identify gaps and ensure appropriate test coverage • Coordinate functional, integration, regression and user acceptance testing activities • Manage test environments, test data, dependencies, schedules and delivery risks • Own defect logging, triage, prioritisation, retesting and closure • Provide clear test progress, quality, risk and release-readiness reporting • Work collaboratively with delivery teams, business users and senior stakeholders • Maintain suitable test evidence, traceability and test closure documentation