Role Description We are hiring a Sales Operations Specialist who owns speed-to-lead, estimate support, and pipeline discipline so that no revenue opportunity slips through. This is a remote role through ScaleSource. It is not a "wait for someone to assign me a task" job. You own the entire lead-to-signature pipeline so that estimators and sales reps stay focused on closing instead of chasing paperwork. Your mission is to make sure the business wins the jobs it already paid to find. You are the engine between "lead came in" and "contract signed." You handle the speed, the accuracy, and the follow-through so the sales team can handle the closing. What You'll Own - Speed-to-Lead and Follow-Up - Contacting every inbound lead within the target response window — minutes, not hours - Making outbound calls, callbacks, and follow-ups without being chased to do it - Responding fast enough that the business wins the job before a competitor even calls back - Tracking every touchpoint so no lead falls through the cracks between first contact and close - Working the follow-up cadence every day, not when you get around to it - Estimate and Proposal Support - Building estimate packets, proposals, job notes, and pipeline updates - Keeping estimates accurate and consistent so the sales team and the customer both trust the number - Sending proposals promptly and tracking them through to signature - Catching errors before they go out — wrong scope, wrong price, wrong customer details - Keeping templates and pricing references current so accuracy scales - Scheduling and Coordination - Locking in appointments, site visits, estimate reminders, and proposal send-outs - Confirming appointments before they happen so crews and estimators don't drive to no-shows - Rescheduling cleanly when plans change — and making sure the customer knows - Keeping the calendar tight enough that estimators and sales reps show up prepared and on time - Pipeline Revival - Chasing unsigned proposals until they are signed or confirmed dead - Re-engaging dormant leads with structured outreach, not one half-hearted email - Treating a quiet lead as an opportunity to re-engage, not a lost cause to write off - Reporting honestly on what is alive, what is dying, and what is dead - CRM and Job-Management Discipline - Keeping CRM / job-management statuses, notes, and next steps accurate and current - Logging every meaningful contact so the next person is not starting from zero - Creating follow-up tasks with owners and due dates - Making sure pipeline reports are trustworthy because the data underneath them is - Making sure information lives in the system, not in your head, your notebook, or a text thread Qualifications - 2+ years in inside sales, service coordination, dispatch, estimating support, or contractor office support - Sustained volume experience: 50+ lead follow-ups per week or 20+ proposals/quotes per month — this must be demonstrable, not estimated - 2+ years hands-on with ServiceTitan, Jobber, Housecall Pro, Buildertrend, HubSpot, or a similar CRM / job-management platform - Supported $100k+/month in pipeline activity tied to quoting or bidding - Fluent written and spoken English at a professional, customer-facing level - Must pass a live call simulation and written accuracy exercise at 85%+ - Professional home office setup and reliable internet - Willing to undergo the required training assessment as part of the recruitment process - Must be available Monday–Friday, 9:00 AM–6:00 PM in PST, CST, or EST Preferred Qualifications - Experience in home services, construction, or contractor-based industries - Experience improving a follow-up cadence or CRM pipeline structure - Experience with U.S.-based customers or U.S.-based companies - Experience reviving dormant pipelines or win-back campaigns - Conversational Spanish Benefits - Better Role Matching — you are placed where you can actually perform and grow, not just fill a seat - Real Upside — strong performers unlock raises, long-term stability, and future opportunities - Work With U.S. Operators — direct exposure to franchise owners focused on growth and execution - Real Ownership — your work directly impacts operations. Less bureaucracy, more responsibility from day one - Multi-Location Exposure — work across multiple franchise locations and learn how scalable operations actually run

• Contacting every inbound lead within the target response window — minutes, not hours • Making outbound calls, callbacks, and follow-ups without being chased to do it • Responding fast enough that the business wins the job before a competitor even calls back • Tracking every touchpoint so no lead falls through the cracks between first contact and close • Working the follow-up cadence every day, not when you get around to it • Building estimate packets, proposals, job notes, and pipeline updates • Keeping estimates accurate and consistent so the sales team and the customer both trust the number • Sending proposals promptly and tracking them through to signature • Catching errors before they go out — wrong scope, wrong price, wrong customer details • Keeping templates and pricing references current so accuracy scales • Locking in appointments, site visits, estimate reminders, and proposal send-outs • Confirming appointments before they happen so crews and estimators don't drive to no-shows • Rescheduling cleanly when plans change — and making sure the customer knows • Chasing unsigned proposals until they are signed or confirmed dead • Re-engaging dormant leads with structured outreach, not one half-hearted email • Keeping CRM / job-management statuses, notes, and next steps accurate and current • Logging every meaningful contact so the next person is not starting from zero • Creating follow-up tasks with owners and due dates • Making sure pipeline reports are trustworthy because the data underneath them is

• Sales Strategy & Execution: Partner with the VP of Sales, Americas to define and implement sales strategies, forecasts, and performance metrics. • Operational Excellence: Streamline sales processes, including pipeline management, CRM optimization, and sales enablement tools. • Cross-Functional Coordination: Work closely with the ecosystem - inside sales, solution architecture, marketing, product, and customer success teams to ensure cohesive go-to-market execution. • Performance Analytics: Monitor sales KPIs, conduct data-driven insights, and recommend adjustments to improve conversion rates and revenue attainment. • Team Leadership: Contribute to sales operations, business development, and support functions, fostering a high-performance culture. • Stakeholder Management: Serve as a liaison between sales leadership, FLMs, ICs (sellers), and executive teams, ensuring clear communication and strategic alignment.

• Lead and develop a channel operations team responsible for the end-to-end partner lifecycle • Manage the authorized channel partner onboarding process end-to-end • Administer and maintain the partner tiering and certification framework • Own the partner training and enablement operations • Execute partner offboarding processes when required • Maintain accurate partner records, documentation, and operational data within GE Vernova’s CRM • Establish and enforce channel governance policies • Support the commercial organization in quarterly business reviews and annual partner planning sessions • Collaborate cross-functionally with Product Management, Marketing, Supply Chain, Services, Compliance, and Finance • Serve as the operational voice of the channel internally • Monitor partner operational performance metrics and implement continuous improvement initiatives