Role Description We are looking for an Application Support specialist who can help us analyze and solve potential problems that might occur in the server infrastructure. As an Application Support specialist, you will have the opportunity to be part of a leading team of App Support specialists and work on projects that make an impact on business. The team is working in rotation on the following 3 shifts: - Morning shift 07:00-15:30 - Afternoon shift 11:30-20:00 - Night shift 18:30-03:00 Responsibilities - Ensure Infrastructure Availability - You'll be responsible for keeping the Pega application up and running across all environments, from development to production, supporting system reliability. - Manage and Optimize AWS Services - Ensure application availability and performance by addressing performance issues, ensuring service uptime and keeping all integrated and third-party services up to date and secure. - Coordinate and Execute Daily Deployments - Handle daily deployments across multiple environments, incorporating updates and fixes from the development team to keep systems stable and aligned with the latest code changes. - Troubleshoot and Resolve Incidents - When issues arise, you’ll investigate, identify root causes and implement fixes on a timely matter to restore service functionality. Collaborate closely with developers through incident reviews and task force meetings to prevent recurrence. - Support DevOps Best Practices - Use tools like Jenkins or GitLab CI/CD to manage configuration and support a fast, reliable deployment workflow. - Monitor and Maintain System Health - Set up and maintain monitoring tools such as Dynatrace and PDC to track performance, detect issues early and support stability and scalability. Qualifications - A technical background, basic Linux knowledge, good client approach, willingness to learn. - Willingness to work in a 20/5 rotating shift schedule (day shifts, afternoon shifts and night shifts). - Experience using ticketing systems and a good comprehension of server infrastructure processes. - Very good communication skills and high attention to details. - Capable of recognizing problems and gathering information in order to solve them. - Strong analytical approach and reasoning skills needed to solve complex issues. - Proactivity, involvement and teamwork are also of great value. - Good English skills. - AWS, Kubernetes and GitHub knowledge is a plus. - Regular use of AI tools to improve productivity, automate or reduce repetitive work, support decision-making, and deliver higher-quality outcomes. - Ability to use AI tools responsibly by structuring effective prompts, critically validating outputs, understanding limitations, and taking ownership of the final result. Benefits - Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion. - Physical Wellbeing: Our wellbeing program includes medical benefits, gym support, and personalised fitness options for an active lifestyle, complemented by team events and the Healthy Habits Club. - Work-Life Fusion: In very dynamic industries such as IT, the line between our professional and personal lives can quickly become blurred. Having a one-size-fits-one approach gives us the flexibility to define the work-life dynamic that works for us. - Emotional Wellbeing: We believe that to maintain our overall health, we need to invest in our mental wellbeing just as much as we do in our physical health, social connections or in achieving work-life balance. - Social Wellbeing: As a growing community in a hybrid environment, we want to ensure we remain connected not just by the great work we do every day but through our passions and interests.

Role Description Wilson College is seeking a collaborative, organized, and solutions-oriented Applications Coordinator to help maximize the value of the technology that powers our institution. In this role, you'll partner with faculty, staff, vendors, and campus leaders to coordinate the lifecycle of enterprise applications, support technology initiatives, and ensure our systems remain secure, accessible, and aligned with the needs of our community. You'll also coordinate information technology budgets, purchasing, contracts, and vendor relationships while serving as a primary liaison between Information Technology, consultants, vendors, and campus departments. Essential Functions - Applications Coordination - Coordinate the lifecycle of third-party applications, including selection, implementation, maintenance, and retirement. - Ensure applications are aligned with institutional goals and user needs. - Collaborate with end users and departmental stakeholders to identify opportunities for expanded and more effective use of applications; promote best practices and recommend process improvements that enhance productivity and user experience. - Monitor application performance, usage, and user satisfaction; recommend enhancements as appropriate. - Coordinate application upgrades, patches, and integrations to maintain security, reliability, and functionality. - Coordinate the evaluation of new applications, including vendor demonstrations and internal decision-making meetings. - Partner with campus stakeholders to evaluate existing applications for renewal, retirement, replacement, or expanded use. - Develop, coordinate, and deliver training resources and instruction to support effective adoption and use of technology systems. - Maintain an inventory of College software applications. - Vendor Management - Serve as the primary point of contact for third-party application vendors. - Solicit bids, evaluate proposals, and negotiate pricing for software and technology services. - Coordinate contracts for technology applications, software, and IT-related services. - Manage vendor data security and compliance requirements, ensuring completion of data security agreements and review of HECVATs, VPATs, and other required security and accessibility documentation prior to implementation and throughout the vendor relationship. - Maintain positive vendor relationships and help ensure service level agreements are met. - Budget and Contract Management - Assist with the preparation, monitoring, and reconciliation of annual and multi-year Information Technology budgets. - Assist with overall IT budget planning and forecasting. - Develop and monitor project-based budgets. - Process purchasing requests, invoices, credit card reconciliations, and payment approvals. - Track expenditures using the College's budget management system. - Project Management - Coordinate projects involving the implementation of new applications and upgrades to existing systems. - Collaborate with IT staff, functional users, vendors, and implementation committees to ensure successful project delivery. - Assign project tasks, monitor progress, and help ensure deadlines and project objectives are achieved. - Document project timelines, milestones, issues, and outcomes. - Accessibility - Collaborate with administrative stakeholders to help ensure applications meet applicable accessibility standards and coordinate training as needed. - Other Duties - Serve on College committees, task forces, or project teams as assigned. - Participate in professional development activities to remain current on emerging technologies, accessibility standards, cybersecurity practices, and higher education technology trends. - Perform other duties as assigned. Qualifications - Bachelor's degree in Information Technology, Computer Information Systems, Business Administration, or a related field. Equivalent combinations of education, training, and relevant experience will be considered. - Demonstrated experience coordinating projects, managing technology-related initiatives, or administering enterprise software applications. - Experience working with software vendors, contracts, purchasing, or budgeting. - Strong proficiency with Microsoft Office Suite and the ability to learn and support new technologies. Requirements - Excellent customer service, organizational, interpersonal, and relationship-building skills. - Strong verbal and written communication skills with the ability to communicate effectively with both technical and non-technical audiences. - Demonstrated ability to organize, prioritize, and manage multiple projects while meeting deadlines. - Strong analytical, problem-solving, and critical thinking skills. - Ability to work independently while collaborating effectively with colleagues, vendors, and campus stakeholders. - High level of professionalism, discretion, and attention to detail. - Commitment to continuous improvement and providing exceptional service to the Wilson College community. Benefits - Robust Health Benefits: Including medical, dental, and vision coverage, plus college-paid basic life and long-term disability insurance. - Spending Account Options: Access to employee-funded Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) for both healthcare and dependent care needs. - Retirement Planning: A Defined Contribution Retirement Plan with TIAA to help you plan for the future. - Educational Benefits: Tuition remission for employees and their families for undergraduate, graduate, and certificate programs, as well as access to Tuition Exchange scholarships through a national consortium of colleges. - Flexible dining options and free access to our on-campus fitness center. - An Employee Assistance Program (EAP) offering confidential support and resources. - Eligibility for the Public Service Loan Forgiveness (PSLF) program.

• Developing effective solutions that fulfil stakeholder requirements • Develop application features and functionality independently as well as in collaboration with other team members • Implement new and maintain existing subscription product configurators • Implement solutions for processing subscription orders, booking revenue, invoicing one-time/reoccurring products, automating subscription turn-up, managing customer entitlements and process subscription amendments. • Keep our subscription management systems up to date with the latest products, pricing structures and configurations. • Provide support to the Sales, Order Management and Customer Operations teams.

Role Description With limited oversight the Application Delivery Engineer II is known as a SME for technology tools, products and/or processes. Demonstrates working knowledge and utilization of Process Improvement change management. Provides guidance and training for and mentors junior staff. - Performs complex troubleshooting and problem resolution, including proactive investigation of current issues. - Independently prepares and maintains technical documentation to assist with ongoing operation, maintenance, and development of systems. - Designs and builds custom tools or integrations to meet business requirements. - Oversees and/or assists with initial setup and/or upgrades, configuration and installation of hardware or software for complex projects. Qualifications - Bachelor's Degree or equivalent experience required. - 5-10 years of experience required. Requirements - Applicable Experience: 6-9 years - Bachelor's Degree Benefits - Full Time - Day (United States of America) Company Description The best place to get care. The best place to give care. Saint Luke’s 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke’s means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter. - Join the Kansas City region's premiere provider of health services. - Equal Opportunity Employer.