This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This full-time remote position supports the Onboarding needs of the Orders Intake team within the Texas Records Retrieval department. The role requires strong organizational skills, attention to detail, and the ability to manage a high volume of client onboarding tasks. - Onboarding new client orders - Managing the Client Services inbox - Performing data entry and document review - Communicating with clients via phone and email - Maintaining accurate records across multiple systems Success in this role requires independent decision-making, strong time management, familiarity with civil procedures related to records requests, and proficiency in navigating digital systems such as the Texas eFiling portal and MR8. The ideal candidate is proactive, adaptable, and comfortable working autonomously in a remote environment. Responsibilities - Complete all assigned tasks within department turnaround expectations, including the three-day processing standard. - Meet daily performance metrics and productivity goals. - Manage duties efficiently and accept additional assignments as directed by the department manager. - Communicate proactively with the team and manager regarding workload, challenges, and priorities. - Prioritize tasks based on order type, deadlines, and urgency. - Manage the Client Services inbox: read, reply, organize folders, and route emails appropriately. - Follow established procedures for documenting orders and onboarding new, amended, and corrected orders. - Perform onboarding tasks including: - Responding to order emails - Uploading orders and attachments to MR8 - Entering required data in MR8 - Updating the Quantum spreadsheet - Forwarding orders to the appropriate team member - Process various order types, including state, federal, pre-litigation, and certified copy requests, while maintaining updated knowledge of requirements. - Send and track client preference links; upload collected information into MR8. - Create, maintain, and distribute new client web credentials and maintain accurate data entry and documentation in all systems. - Organize and categorize emails to maintain a manageable and structured workflow. - Maintain a broad understanding of team tasks to support various assignments when needed. - Self-report when daily tasks cannot be completed and provide updates through department communication channels. - Communicate clearly and effectively in a remote work environment. - Escalate client concerns, complaints, or any potential order issues to leadership for review and resolution. Expectations - Demonstrate professionalism in all interactions as a representative of the Array team. - Perform work to the highest standard and remain open to coaching, constructive feedback, and ongoing development. - Escalate concerns related to client issues, processes, performance, or quality in a timely manner. - Flexibility as business needs evolve and duties, responsibilities, and activities may change at times. Qualifications - 1–3 years of experience in records retrieval, legal operations, client onboarding, administrative support, or a similar high-volume environment. - Familiarity with the Texas Rules of Civil Procedure and Federal Rules of Civil Procedure as they relate to records requests (or willingness to learn quickly). - Proficiency with MR8, spreadsheets (Excel or Google Sheets), and Outlook, including advanced inbox organization. - Ability to navigate electronic filing systems (e.g., Texas eFiling) and perform accurate data entry and document analysis. - Strong written and verbal communication skills with the ability to deliver professional, customer-focused service via email and phone. - Exceptional organizational skills with the ability to prioritize deadlines, manage multiple tasks, and maintain high accuracy. - Comfortable working independently with strong problem-solving skills, adaptability, and autonomous decision making. Requirements - The base Compensation range for this role will be $21.00-$22.00 an hour and will be dependent upon the individual's location, skills, experience, and qualifications. Benefits - People-Focused Culture - Competitive Pay & Quarterly Incentives - Comprehensive Benefits, 401k & Wellbeing Programs - Paid Time Off & Holidays - Professional Development & Career Growth Opportunities

This role will be located in one of our U.S. Hubs About the Department Account Executives, Channel Account Managers, Business Development Representatives, Solution Engineers, GTM Specialists, Customer Success, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences. The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community. Our Cloudflare One GTM Specialist team provides deep subject matter expertise on converging Network and Security services in our Cloudflare One (CF1) portfolio, including Secure Access Service Edge (SASE), Security Service Edge (SSE), Zero Trust Network Access (ZTNA), Secure Web Gateway (SWG), Cloud Access Security Broker (CASB), Remote Browser Isolation (RBI), Data Protection (including DLP), and Email Security (CES). What you'll do As a GTM Specialist you will be responsible for growing Cloudflare One (CF1) revenue and product adoption. In this role, you will serve as the segment lead for CF1 sales. You will advise the sales leaders on opportunities and programs to grow CF1 revenue, partner with the technical sales teams, enable account executives on product positioning and competitive intelligence, grow partner engagement around CF1, form a tight feedback loop with product and PMM, and support strategic deals from discovery to close. The ideal candidate possesses a consultative mindset, strong selling skills, and a deep technical background to drive engagement internally among the sales organization and externally with decision-makers and influencers within security, networking, and IT and operations. - Present to strategic customers as an expert of our SASE, SSE, and Email solutions. - Align Director and C-Level perceived business value with Cloudflare solutions in the transformational objectives of securing remote work, corporate network modernization, adoption of SASE/SSE, and data protection - Develop and advise on sales strategies and pipeline generation in partnership with regional and country sales leaders. - Develop and foster strong partner relationships - Prepare and give regular business reviews to the management team highlighting attainment progress and challenges to closing business - Generate a succinct feedback loop with PM, PMM, Demand Generation, Enablement, Programs, and Partner Organization to deliver relevant CF1 anecdotes and data points. The GTM Specialist Role is a consultative sales excellence role that directly supports sales delivery of regional CF1 quota. In order to be successful, you will need to become a thought leader, trusted advisor, and spokesperson for Cloudflare One - Cloudflare's SASE platform. Requirements - Minimum 5 years of experience selling or supporting the sales of cyber security, networking, identity management, cloud or SaaS solutions. - Technical expertise in SASE, SSE, ZTNA, SWG, CASB, DLP, SD-WAN, and Email Security or a track record of learning new technologies quickly - Experience building territory plans, prospecting and bringing in new logos in a competitive market - Knowledge of key market players/competitors in the software defined networking, zero trust and cybersecurity solution spaces. - Demonstrated ability to think strategically and develop/execute corresponding objectives. - Strong verbal and written communications, as well as the ability to work effectively across internal and external organizations. - Excellent presentation and public speaking skills. - Bachelor's Degree - 10 - 20% travel Compensation Compensation may be adjusted depending on work location. - For New York, NY, Seattle, WA and Washington DC area based hires: Estimated annual salary of $161,000 - $221,000. - For Colorado based hires: Estimated annual salary of: $146,000 to $201,000 - For Bay Area based hires, Estimated annual salary of: $168,000 to $231,000 This role is eligible to earn incentive compensation under Cloudflare's Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan. Equity This role is eligible to participate in Cloudflare's equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits - Medical/Rx Insurance - Dental Insurance - Vision Insurance - Flexible Spending Accounts - Commuter Spending Accounts - Fertility & Family Forming Benefits - On-demand mental health support and Employee Assistance Program - Global Travel Medical Insurance Financial Benefits - Short and Long Term Disability Insurance - Life & Accident Insurance - 401(k) Retirement Savings Plan - Employee Stock Participation Plan Time Off - Flexible paid time off covering vacation and sick leave - Leave programs, including parental, pregnancy health, medical, and bereavement leave

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves assisting clients by researching options, organizing logistics, and coordinating details to ensure a seamless, well-managed planning experience from initial inquiry through final confirmation. - Connect with clients to understand their preferences, priorities, and travel goals - Research destinations, accommodations, and travel options based on client needs - Coordinate schedules, confirmations, and key planning details - Provide timely updates and clear communication throughout the process - Maintain accurate records using established systems and internal tools - Ensure all details are reviewed for accuracy and completeness Qualifications - Strong communication and organizational skills - Ability to work independently while following structured systems - Excellent follow-through and attention to detail - Customer service, coordination, or planning experience (preferred, not required) - Comfortable using digital platforms and online research tools Requirements - Applicants must be citizens of the United States, Mexico, Australia, Spain, the United Kingdom, or LATAM. Benefits - 100% remote flexibility - Structured training and continued support - Clear growth potential within a collaborative, team-oriented environment

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As an Onboarding Specialist III, you will lead high-impact, complex onboarding engagements that set the foundation for long-term customer success. Acting as a strategic partner and trusted advisor, you’ll design and execute tailored onboarding plans that align with each customer’s unique business goals, industry context, and technical requirements. - Manage the end-to-end onboarding journey—from post-sale through activation. - Ensure a seamless and value-driven experience that accelerates time to value and deepens product adoption. - Collaborate cross-functionally with Sales, Product, Customer Relationship Managers, and Support to deliver aligned outcomes. - Proactively identify and mitigate risks to customer satisfaction or engagement. - Continuously improve onboarding processes, contributing to content, playbooks, and tooling. - Share best practices and informally mentor peers to elevate the onboarding function across the organization. This role is ideal for a strategic, solutions-oriented onboarding professional who thrives in complex customer environments and is passionate about driving scalable success and organizational impact. Qualifications - A minimum of 5 years related experience with a bachelor's degree; or 3 years and a master's degree; or a PhD without experience; or equivalent experience. - Proven success leading onboarding engagements with multiple stakeholders. - Excellent communication and project management skills, including the ability to navigate technical conversations and manage deadlines. - Familiarity with onboarding and CS tools. - Demonstrated ability to improve internal processes, contribute to onboarding frameworks, and scale customer onboarding delivery. Requirements - Basic telecommunications/mobile technology familiarity/technical knowledge. - At least a basic familiarity with the mobile industry and CAAS and CPAAS solutions. - Must be self-motivated, possess high initiative level, and be decisive. - Organizational skills — you'll be working with many customers, and you'll need to have expertise in place to keep all their needs organized. - Must have an excellent customer demeanor and the ability to communicate with all levels of management. Benefits - Comprehensive market competitive medical, dental, and vision plans. - Access to telehealth for all participants. - Free virtual counselling resources through our global Employee Assistance Program. - Roth and Pre-tax 401(k) options including an employer match for all participants. - Generous paid time off program. - Paid parental leave and family planning support. - Flexible remote work offerings. - Paid time off to support a volunteer program of your choice.