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At Sinch, we are a global leader in providing cutting-edge communication platforms, enabling businesses to connect with any mobile phone on the planet in seconds, or less. Our platform supports mobile SMS, rich messaging, voice, and video communication solutions for some of the biggest companies in the world.
Onboarding Specialist III
Location
United States
Posted
109 days ago
Salary
0
No structured requirement data.
Job Description
Onboarding Specialist III
Sinch
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As an Onboarding Specialist III, you will lead high-impact, complex onboarding engagements that set the foundation for long-term customer success. Acting as a strategic partner and trusted advisor, you’ll design and execute tailored onboarding plans that align with each customer’s unique business goals, industry context, and technical requirements. - Manage the end-to-end onboarding journey—from post-sale through activation. - Ensure a seamless and value-driven experience that accelerates time to value and deepens product adoption. - Collaborate cross-functionally with Sales, Product, Customer Relationship Managers, and Support to deliver aligned outcomes. - Proactively identify and mitigate risks to customer satisfaction or engagement. - Continuously improve onboarding processes, contributing to content, playbooks, and tooling. - Share best practices and informally mentor peers to elevate the onboarding function across the organization. This role is ideal for a strategic, solutions-oriented onboarding professional who thrives in complex customer environments and is passionate about driving scalable success and organizational impact. Qualifications - A minimum of 5 years related experience with a bachelor's degree; or 3 years and a master's degree; or a PhD without experience; or equivalent experience. - Proven success leading onboarding engagements with multiple stakeholders. - Excellent communication and project management skills, including the ability to navigate technical conversations and manage deadlines. - Familiarity with onboarding and CS tools. - Demonstrated ability to improve internal processes, contribute to onboarding frameworks, and scale customer onboarding delivery. Requirements - Basic telecommunications/mobile technology familiarity/technical knowledge. - At least a basic familiarity with the mobile industry and CAAS and CPAAS solutions. - Must be self-motivated, possess high initiative level, and be decisive. - Organizational skills — you'll be working with many customers, and you'll need to have expertise in place to keep all their needs organized. - Must have an excellent customer demeanor and the ability to communicate with all levels of management. Benefits - Comprehensive market competitive medical, dental, and vision plans. - Access to telehealth for all participants. - Free virtual counselling resources through our global Employee Assistance Program. - Roth and Pre-tax 401(k) options including an employer match for all participants. - Generous paid time off program. - Paid parental leave and family planning support. - Flexible remote work offerings. - Paid time off to support a volunteer program of your choice.
Job Requirements
- A minimum of 5 years related experience with a bachelor's degree; or 3 years and a master's degree; or a PhD without experience; or equivalent experience.
- Proven success leading onboarding engagements with multiple stakeholders.
- Excellent communication and project management skills, including the ability to navigate technical conversations and manage deadlines.
- Familiarity with onboarding and CS tools.
- Demonstrated ability to improve internal processes, contribute to onboarding frameworks, and scale customer onboarding delivery.
- Basic telecommunications/mobile technology familiarity/technical knowledge.
- At least a basic familiarity with the mobile industry and CAAS and CPAAS solutions.
- Must be self-motivated, possess high initiative level, and be decisive.
- Organizational skills — you'll be working with many customers, and you'll need to have expertise in place to keep all their needs organized.
- Must have an excellent customer demeanor and the ability to communicate with all levels of management.
Benefits
- Comprehensive market competitive medical, dental, and vision plans.
- Access to telehealth for all participants.
- Free virtual counselling resources through our global Employee Assistance Program.
- Roth and Pre-tax 401(k) options including an employer match for all participants.
- Generous paid time off program.
- Paid parental leave and family planning support.
- Flexible remote work offerings.
- Paid time off to support a volunteer program of your choice.
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