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Solution Architect, Salesforce – Service Cloud Voice, Contact Center

Solutions EngineerSolutions EngineerOtherRemoteLeadTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Arizona + 28 moreAll locations: Arizona | California | Colorado | Connecticut | District of Columbia | Florida | Idaho | Illinois | Iowa | Kansas | Nevada | New Hampshire | New Jersey | New York | North Carolina | Ohio | Oklahoma | Oregon | Maryland | Massachusetts | Michigan | Minnesota | Missouri | Pennsylvania | Tennessee | Texas | Virginia | Washington | Wisconsin

Posted

102 days ago

Salary

$150K - $180K / year

Seniority

Lead

8 yrs expEnglishJavaScriptSalesforce

Job Description

Solution Architect, Salesforce – Service Cloud Voice, Contact Center

FormativGroup

• Identify how a client’s architecture fits together and provide strategic and technical advice • Demonstrated pre-sales and engagement architecture experience, including leading solution design discussions, validating feasibility, and partnering with sales teams to craft technical proposals • Understand business and technical requirements and translate these into technical solutions • Analyze business processes and identify alternative solutions, assess the feasibility, and recommend new approaches typically seeking to exploit new technology components. • Model processes, architecture, data structures, and information required to support client’s projects • Develop enterprise-grade information architecture and processes which utilize realize the value of salesforce.com application technology • Ensure both business strategy and technological rection are aligned • Take a collaborative role in developing and enforcing a set of architecture and development libraries and whitepapers • Set standards for programming tools and techniques and advise on their application and compliance • Design integrations between Salesforce products and the clients’ architecture • Support project managers in all stages of the software development process • Assign work through the correct communication channels to technical consultants and monitor performance providing advice, guidance, and assistance • Oversight of the development and configuration of solutions and ensuring quality delivery.

Job Requirements

  • Must have hands-on experience with Salesforce Contact Center, Service Cloud Voice, Amazon Connect
  • 8 + Years in the Salesforce Ecosystem (minimum 2+ years of architecting within Salesforce) with enterprise architecture experience.
  • Extensive background in pre-sales solutioning and engagement architecture, with the ability to guide strategic conversations and translate client needs into scalable Salesforce solutions.
  • Expert on multiple Salesforce Clouds product sets
  • Familiar with several areas of Salesforce and the Force.com Platform e.g. Sales Cloud, Service Cloud, Force.com
  • Previous experience as a consultant or developer in Salesforce Ecosystem and related technologies
  • Ability to show integration and security design principles, translate business requirements into technical documents, and communicate design documents to developers
  • Demonstrated experience building a culture of engineering excellence (quality, security, performance, scalability, availability, etc.)
  • Solid experience in HTML, CSS, and JavaScript
  • Experience working in an Agile project environment
  • Salesforce Certifications mandatory including Developer, Consultant and Architect
  • Strong communication skills with the ability to present complex concepts to technical and non-technical audiences and adapt to new domain requirements.

Benefits

  • Health insurance
  • 401(k)
  • Paid time off
  • Medical
  • Dental
  • Vision

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